101 to 125 of 393 Service Management Jobs in England

employees, customers and partners. Bold in our decisions and actions. A few of our Partners & Accreditations: One of Microsoft UK&I’s top 3 Service Providers having achieved their most highly acclaimed Azure Expert status for the last 3 years. Also recognised as a key Fastrack and Inner Circle … Part of the Fortinet elite VIP program and one of only 2 Ultimate Partners in the UK. AWS Advanced Solution provider program and Managed Service Provider program. Job Description Main purpose of the job: To provide deskside technical support and advisory service of End UserCompute (EUC) devices, including … as 2nd Line support for all EUC technical incidents through to resolution at deskside. Create knowledgebase articles where repeated incidents are logged to assist Service Desk Analysts to increase 1st time Fix Proactive in providing solutions to common incidents to reduce call volumes Resolve requests, incidents, problems and major more »

to other operating systems (for example Linux, IOS), as well as a logical understanding of spreadsheets (Microsoft Excel) and structured data presentation. With full management support, he/she will be responsible for daily reporting of SecOps status as pertains to workstations and be prepared to understand and take … cross functional learning, and an exciting career opportunity if so desired. ESSENTIAL DUTIES AND RESPONSIBILITIES: In collaboration with local IT teams and international IT management, utilising existing and new service management tools as provided: Chasing down and remediating unpatched and otherwise insecure workstations and other endpoints as … required. Daily and real-time reporting on workstation SecOps status. Maintaining installation of appropriate tools and security agents, with help from an existing asset management system. Proposing efficiency measures as part of the Security Operations team. Support coordination of asset management, including IT equipment and software licences/ more »

As a Service Desk Engineer you will take end to end ownership for incidents and ensure our employees have sufficient equipment and resources to perform their roles. We are a technical Service Desk and our goal is to ensure that our employees have sufficient equipment and resources to … broad set of technical skills who are ready to tackle some of technology’s greatest challenges. Preferred skills and experience Strong interpersonal and customer service skills. Excellent analytical/troubleshooting skills. Concise written and verbal communication skills. Self-managed with ability to work unsupervised. Quick to learn. Commercial experience … working in a service management function. Main Responsibilities Ensuring that phone calls and emails are dealt with promptly to provide the best possible service to the business. Logging all tickets for incidents or requests that are reported. Ensuring that first line incidents are resolved quickly and efficiently. more »

services, ensuring SLA's are met and issues are resolved promptly. Build and maintain relationships with external vendors and negotiate licensing contracts and professional service agreements. Oversee the maintenance and administration of IT systems across all properties, including network infrastructure, telecommunications, business applications, and guest-facing technology. What we … d like from you Bachelor's degree in information technology, Computer Science, or a related field. Certifications in IT management or security (e.g., PMP, CISSP) and continuing education are preferred. Strong project management skills, with the ability to manage multiple projects simultaneously (Project Management courses will be … projects. Strong understanding of IT operations, infrastructure, and security best practices within the hospitality industry is highly desirable. Familiarity with ITIL or other IT service management frameworks is beneficial. What you'll get in return Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service more »

global presence, their footprint spans across London, Bermuda, and Australia. As part of the wider operations team, you will be responsible for managing the service delivered to staff across these locations. ***Whilst insurance sector experience is preferred, experience from other financial services will be considered*** You'll be a … development of platform health and the implementation of effective disaster recovery Proactively keep up to date with industry trends and suggest improvements Managing vulnerability management, confirming all infrastructure items are up to date with all necessary software patches and updates. Service Management responsibilities: Lead proactively resolving all … infrastructure related service incidents Assist in guidance on the best way to make use the company's infrastructure whilst providing regular feedback Leading and managing the infrastructure team in the delivery of documentations regarding infrastructure changes Log all infrastructure related issues and update service desk tickets frequently Experience more »

and ensure compliance with global security policies. Manage and report on the allocation of IT budget in coordination with headquarters' financial planning. Oversee the management of IT assets and inventory. Managing vendor relationships and contracts related to IT Infrastructure and operations. Recruit, train, and mentor IT infrastructure staff and … enterprise level. Background in designing/developing IT systems and planning IT implementation. Technically solid in all-round IT Infrastructure, cloud, network, server, storage, service management aspects. Experience with systems security, cloud services, data center management, and compliance with the IT standards with solid understanding of data more »

services to monitor existing private cloud multi-tenant hosting capabilities at multiple classifications. Provide operational level tooling and monitoring capabilities to enhance and improve service operations and tenant experience as well as provide enhanced support and alerting to internal and external infrastructure teams, service providers and tenants. VMware … Log and network insight - design, deploy, troubleshoot and manage to a 3rd line level. Deployment and management of Splunk with an application monitoring and alerting use case, also within a tenant specific application monitoring context. Experience in reviewing existing monitoring services, providing guidance on enhancing current services. Technical Competencies … VMWare Cloud Foundation operations, including: VMware Aria Operations and VMware Aria Operations for Logs. Experience with Splunk, ideally including log forwarding to a central service provider. Experience with security tooling such as Nessus. Additionally, it would desirable to have experience with: Aria Automation (formally VRA), Grafana & Prometheus. Foundation level more »

and expansion, we are seeking an ambitious individual to join our success story! As one of a team of IT Support Analysts on our Service Desk, you will be responsible for:- First point of contact support to all users via telephone, email and face to face Working with the … Service Management systems to agreed SLAs Maintenance and support of IT systems, hardware and applications as well as IT Project work Resolving or escalating user incidents or queries within SLA and KPI timescales Taking ownership of requests and managing through to resolution Performing user and server related administration … a combination of some of the following skills then LETS TALK! Previous experience providing IT Support in a professional services environment. Experience in a Service Desk environment working within SLA and KPIs. Windows Server awareness. Active Directory user configuration experience. Ability to work as part of a team, supporting more »

Salesforce Consultant/Developer - Service and Sales Cloud Rate (Outside IR35) 6+6 Month Contract Remote Working You will be joining an award winning and well established global SaaS based business. As the Salesforce Consultant, you will be working within a highly experienced product team, making high level improvements, changes … and features across Service, Sales and Experience Cloud platforms. Project Work: Implementation work, across Service Cloud, Experience Cloud and Sales Cloud environments using Lightning Web Components, Visualforce, Apex coding. Design and delivery of a Knowledge Centric Service (KCS) application. Used for monitoring of Knowledge Articles and Case … Management. Core development work using custom objects, permission sets, reports, dashboards, and flows. Requirements: Must have Development level experience across Service Cloud, Experience Cloud and Sales Cloud environments using Lightning Web Components, Visual Force, Apex coding, Screen based flows, External Services and Apex calls. Strong working experience with KCS more »

by building consensus and mediating compromises when necessary. Demonstrate excellent technical & architecture skills in the context of cloud based global platform/product design, service management and product lifecycle management. Demonstrate ability to rapidly learn new and emerging technologies and developing a vision of their suitability and role … real-time streaming of data loads to data warehousing systems. Experience in building modern data platforms and automation of data pipelines. Experience in data management, data governance, master and meta data management Experience with Azure SQL Database, Azure Data Factory, Azure Storage, Azure IaaS/PaaS related database more »

What you can expect to get out of the opportunity: An excellent opportunity to build subject matter expertise Hands-on experience of the IT Service Management sector Client engagement experience and development of consulting skills Variety of experiences to help you shape your future career Industry recognised training more »

EU passport. Job Profile: S/4HANA Greenfield Implementation – current version 2020, moving to 2023. Functional Scope: Finance, Indirect Tax, Procurement (including Ariba), Sales, Service Management, Global Trade Services, Transport Management, EWM, Inventory Planning etc. SAP MDG is in scope for Supplier, Item etc. MDG Customer is more »

of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve … .NET. Power Platform experience is preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/ more »

performance of the applications support function including Owner of the Incident, Request, Change and Escalation processes ensuring high levels of performance. Proactively identifying customer service improvement activities to increase customer satisfaction and business efficiencies. Responsibilities: • Lead and manage a team of application support specialists, offer technical advice, provide coaching … stakeholders are aware, and effectively provide solutions in a timely manner. • Analyse application performance data to identify trends and proactively address potential problems. • Provide management reports to the leadership team to enable data driven decision making. • Identify and implement process improvement to increase efficiency for our customers. • Work with … deliver successfully to our customers. • Maintain a strong understanding of our application portfolio and stay abreast of industry best practices. • Be an ambassador for service levels working across the business to provide effective communication on software matters. Build relationships with other teams to ensure effective dialogue between departments. • Responsible more »

Chair the GPCB Community Mental Health Committee. Develop and maintain relationships with key stakeholders both internally and externally. Work with community mental health programme management team and workstream leads (ICB, Trusts) to develop and implement shared objectives. Work with wider system clinical leads to develop joint ways of working … to respond to a changing situation. A strong sense of self awareness and how personal style affects the way colleagues react Facilitative and supportive management style, ensuring commitment and influence across the wider health community Flexible approach to work Experience Essential Knowledge of health service management and more »

team. As a key member of the team, reporting to the Head of Cloud Services, the Senior Cloud Solutions Engineer will be responsible for service design, deployment, and support for customers across various virtualization technologies solutions. Additionally, this role will involve supporting existing infrastructure upgrades and operating in a … wider operational arena. Primary Responsibilities: Deploy and build new customer solutions, integrating them into customer networks and managing data migration. Conduct technical acceptance into service for new customers, including setting up and testing monitoring and alerting platforms. Maintain documentation to required standards and provide consultancy low-level designs for …/vCenter systems and supporting components. Knowledge of server hardware, networking, and Windows operating environment design and support. Familiarity with ITIL, security principles, and service management documentation. Excellent communication skills and the ability to work independently and as part of a team. While formal education qualifications are advantageous more »

Joskos Solutions has evolved significantly since its establishment in 1999, now being a key player in the IT support and service realm for the education sector. With a focus on digital transformation, Joskos offers a comprehensive suite of services designed to streamline and enhance public sector institutions through technology. … Their services include cloud and server-less solutions that shift clients from local resources to cloud-based operations, managed services for holistic network/service management, strategic IT planning to align technology with client goals, and robust installation services for comprehensive tech integration. We are seeking driven individuals … Law (basic awareness is desirable) Good written, numerical and presentation skills Knowledge, Skill and Experience: Good communicating and influencing skills Strong organisational and time management skills Able to work well under pressure and be adaptable to business needs Results orientation and achievement with demonstrable performance against targets and KPIs more »

desk promoting automation and workflow wherever possible. Location: Westminter, London Salary: up to £450 per day (Outside - 6 month contract) Your role as IT Service Desk Manager Knowledge and understanding of best practices for service management. Knowledge of M365 product suite and administration of security, compliance and productivity … ability to think critically about systems and to adjust consistently as needed. An ability to balance and plan the short-term actions of the service desk function. Demonstrable experience leading a service desk environment. Experience managing incident response and escalation. Experience creating processes and solutions using ITSM tools more »

We're looking for a Senior Incident & Problem Service Manager to join one of our public sector clients. Length: 12 months Rate: up to £550 per day Ir35 status: Inside ir35 Location: London, hybrid Travel: Mostly remote (flexible) Clearance - Active SC preferred (will sponsor the right candidate) We are … Major Incidents and problems at all priority levels. The individual needs to be able to gain buy-in from the team to enhance the service and improve ways of working. Driving enhancements and improvements within the team (both process and resource) to the right level of maturity to be … successful. Providing a User focused service in restoring IT issues affecting the business. Working closely with other teams to support reactive Incident and implement preventative measures. Interlink Service Operations processes and procedures to ensure a full Life Cycle for Service Management. If you are interested in finding more »

an organisation in Liverpool. The role requires an experienced IT leader who can hit the ground running and pick up the day to day management of an IT team of 15. The role will see you acting as the face of IT at a senior level reporting to board … opportunity to join a well-respected institution who are investing in their IT estate. Key Responsibilities Managing the day to day IT operations, including service management. Delivering high quality, user focused IT systems and services to the organisations's user base. Managing 3rd party vendors. Representing IT in meetings … at a senior level. Required Skills/Experience Proven experience in an IT leadership role. Experience of managing day to day operations, including service management. Experience of managing IT teams of between 10 - 20 people. Experience of managing 3rd party vendors, ensuring high levels of service provision. Experience more »

IT Change Analyst - Permanent - London/Hybrid - £50,000 per annum Assist with all IT change management activity Facilitating and chairing the weekly Change Advisory Board (CAB) Checking RFCs for correctness and completeness Encouraging compliance with the change management process and policies. Aligning to ITIL v4 framework, the … role should also be continually reviewing change management practises to spot and recommend areas of service improvement. Also provide administrative support for release management as required. Industry recognised technical qualifications or degree educated. ITIL Foundation v3 or v4 will be advantageous. Previous exposure to ITIL change management service management and/or project management. Experience of working in an ITIL-based support environment and with ITSM systems Involvement in design and implementation of policy, process and procedure Excellent computer literacy - particularly MS Office, Service Management tools IT Change Analyst - Permanent - London/ more »

Role: IT Service Architect Day rate: £650 pd - £700 pd (Inside IR35) Duration: 3 - 6 months Location: Remote working with 1 day per week onsite in Warwickshire We are currently recruiting for an accomplished IT Service Architect on a contract basis for a large scale financial services organisation … technologies to align with enterprise models and capabilities. You will be able to demonstrate significant experience in IT architecture, with knowledge of Application Portfolio Management, IT Operations, Service Management, Security, systems, processes, and best practice whilst having a broad experience across all aspects of IT Infrastructure and … service. Skills, knowledge and experience required for the role: Extensive experience in IT Service Management Architecture & Design ServiceNow Configuration and Asset Management Six Rs application portfolio assessment IT Service Discovery Tooling and dependency mapping Migration experience - Ideally experience of migrating services in to Cloud. TOGAF ITIL more »

UK. With offices across America, the UK & Europe their product is used around the world. In this role you focus on the development of service management administration and planner systems using Node.js, Angular & React. Produce technical designs, perform peer review of code, and drive technical improvements & quality of … company in a highly varied and interesting skills where you can develop your skills. The role: *Part of a busy development team *Development of service management administration and planner systems using Node.js, Angular and React *Producing technical designs, performing peer review of code, driving technical improvements and quality more »

you will need a strong technical background and possess the ability to think strategically, with a forward-looking and pro-active approach to IT. Management and motivation of your team are equally important. Benefits: 30 days holiday per year (excluding bank holidays), plus 3 fixed privilege days Flexible working … objectives. Enhance and maintain PML's business resilience from an IT perspective, including such areas as security and business continuity, liaising with external managed service providers. Lead and develop a small, diverse team of Windows, Linux, and DevOps professionals Specialists. Manage and oversee the entire IT environment, to ensure … used are integrated, streamlined and secure to meet our current and future scientific research and operational needs. Liaising with key stakeholders, lead and drive service improvement through planning and execution. Lead the procurement of the infrastructure architecture, including design, migration, integration and installation. Develop and mature IT service more »

with the following skills/experience: Experience in the Atlassian Data Centre administration, configuration and support of Jira and Confluence. In-depth Jira, Jira Service Management, Confluence configuration and workflow changes. Experience of upgrading Atlassian Data Centre configurations and resilient infrastructure. Knowledge of Atlassian architecture, focusing on JIRA … Jira Service Management and Confluence with a deep understanding of modularised workflows, permission schemes, notification schemes. Knowledge of using Jira REST API or other REST based web services. (Desirable) Experience of Linux server support and configuration as well as command line troubleshooting utilities. (Desirable more »