9 of 9 Service Support Manager Jobs in England

Job title: Service Support Manager Location: Nottingham (Hybrid work available) Salary: £35,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Are you organised, detail-oriented, and … passionate about delivering excellent IT services? Join a dynamic Service Delivery team as a Service Support Manager and help them ensure their clients receive outstanding support every step of the way. This is a fantastic opportunity for someone looking to grow into a Service Delivery Management role, with hands-on experience … ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. About the Role As a Service Support Manager, you'll play a key role in supporting our Service Delivery Managers (SDMs) in the smooth and effective delivery of IT services. More ❯

We're hiring a Digital Support and Service Manager to lead our hosting and web application support team. This is a key role where you'll be the main point of contact for our clients' technical support needs. You'll be hands-on, managing the day-to-day support, setting service levels, and making sure our platforms are always available, secure, and maintained. You'll also lead a team that proactively helps our customers and works with other teams to deliver the best possible service. What You'll Be Doing: Service & Team Management: You'll lead, mentor, upskill and develop the support team … s, acting as a point of escalation for both clients, internal and external stakeholders Monitor SLA's, KRA's and response times, ensuring a high-performing support service and team behind it. Customer Support & Management: You'll be the go-to person for all digital support, maintenance and hosting escalations. You'll be More ❯

Job Title: Production Support/Service Manager Location: Manchester Ideally but will consider Edinburgh| Global Banking Client Employment Type: Contract C9 level About the Role: We are seeking a highly skilled and proactive Production Support/Service Manager to oversee critical banking platforms across Payments and Franchise domains. This role … and maximum efficiency. Champion security best practices , proactively identifying and mitigating vulnerabilities. Enforce and evolve technical standards and operational best practices across platforms. Maintain strong governance and reporting across service performance and risk areas. Technical Skills & Experience: Proven experience in production support , service management , or platform operations within financial services. Strong understanding of Kafka , AWS , and … frameworks . Experience working in DevOps environments and managing cross-functional engineering teams. Excellent communication and stakeholder management skills, with the ability to influence at all levels. Usage of Service Now, ITIL certification or equivalent service management qualification. Experience in global banking environments or regulated industries. Product ownership Why Join? Be part of a high-impact team supporting More ❯

operations of the support services teams, ensuring the delivery of high-quality support to customers, internal staff, and clients. This role involves monitoring performance against service level agreements,coordinating with other departments, implementing best practices,and driving improvements in support processes and customer satisfaction. Daily duties and responsibilities will include: Manage, mentor, and … lead the support services supervisors, including service desk staff and technical support. Ensure that support services are delivered in line with service level agreements, ensuring timely response and resolution of incidents, requests, and issues. Oversee daily operations and the overall performance of the support team, monitoring key metrics such as response times … resolution rates, and customer satisfaction. Produce and analyse reports on service performance, identifying trends and areas that need attention. Proactively manage risks related to support services and take actions to mitigate any potential service disruptions. Collaborate with vendors to escalate and resolve issues that require external assistance. To support relevant projects across the business More ❯

We're looking for an experienced and driven Shared Service Manager - Systems, Support & Control to join a busy Revenues & Benefits service shared between two local authorities. This is a key senior post responsible for managing critical systems, IT functions, controls and service support - helping to ensure effective administration of Council Tax … testing, disaster recovery planning, scheduler management, and system housekeeping. Ensure compliance with Data Protection, Gov Connect, and related statutory regulations. Provide management reports, performance updates, and contribute to continuous service improvement. Deputise for the Head of Service as required and contribute to shared service growth opportunities. Key Requirements Significant experience (5+ years) in managing Revenues or Benefits … internal/external auditors and government agencies (e.g. DWP, VOA). IRRV Technician qualification or equivalent experience strongly preferred. Excellent communication and leadership skills with a strong focus on service delivery. What you need to do now If you meet the criteria and are available at short notice, please apply with your latest CV. For a confidential chat about More ❯

Platform Services and Support Manager £66,185 - £74,841 + Benefits Milton Keynes | Hybrid (2x days a week in the office) FTC ending March 2027 AQA needs someone who can do more than just manage platforms. We're looking for someone who can lead a team through complexity, without losing sight of the bigger picture - or More ❯

Operations Manager – Finance & Support Services Dartington, TotnesWorking Hours: 37.5 hours per week, 52 weeks per year, ideally Monday-FridaySalary: £40,657.50 - £45,922.50 per annumAre you a skilled operations professional with a background in finance We have a brand-new opportunity at Lifeworks Charity, for an Operations Manager (Finance & Support Services) to … goal of making sure the people we support achieve their best lives with us. You may not be involved in the day-to-day work with our service users, but the work you will do is vital to the success of our charity. What we're looking for: You'll be a motivated and experienced professional who … desire to contribute to a vital cause, we would love to hear from you.We're passionate about supporting our staff just as much as we are about supporting our service users. When you join our team, you can expect:- A Real Living Wage- A starting entitlement of 33 days’ holiday- A fully funded DBS check and update service More ❯

Operations Manager Finance & Support Services Dartington, Totnes Working Hours: 37.5 hours per week, 52 weeks per year, ideally 08.30-16.30 Monday-Friday Salary: £40,657.50 - £45,922.50 per annum Are you a skilled operations professional with a background in finance? We have a brand-new opportunity at Lifeworks Charity, for an Operations Manager (Finance … goal of making sure the people we support achieve their best lives with us. You may not be involved in the day-to-day work with our service users, but the work you will do is vital to the success of our charity. What we're looking for: You'll be a motivated and experienced professional who … to contribute to a vital cause, we would love to hear from you. We're passionate about supporting our staff just as much as we are about supporting our service users. When you join our team, you can expect: - A Real Living Wage - A starting entitlement of 33 days holiday - A fully funded DBS check and update service More ❯

The Opportunity: Technical Support Services Manager Contract: Permanent Salary: Dependant on experience, company car and 20% bonus Location: Cannock The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined below please don't … will have: Comply with company SHEQ (Safety, Health, Environment and Quality) policies. Supporting SHEQ, Briggs Equipment and Briggs Group Business Units with formal technical investigation Providing an effective support function for all engineering resource with Briggs Equipment and Briggs Group Business Units Coordinating the field Technical support engineers to ensure timely resolutions of all issues, effectively … a timely manner Holding a regular Technical Meetings with HYG on all technical issues and feed back to the business with the findings Through your team, ensure that all service Bulletins have been distributed to the relevant people Demonstrate effective leadership of the Technical Support Services Team. Ensuring effective communication with all team members, including, Comm Cells More ❯