SoftwareSupportAnalyst needed by this leading fintech business based in their Brentwood head office. The SoftwareSupportAnalyst will be responsible for providing 1st and 2nd line application support to their clients on their key application. The role involves troubleshooting, diagnosing, and … resolving issues and delivering world class customer service to their clients Key Responsibilities Provide first and second-line support for application issues, including identification, logging, analysis, and resolution. Collaborate with IT and business stakeholders to understand system requirements and business processes. Monitor application performance, prepare maintenance plans, and execute … upgrades. Document all technical issues and resolutions in the support knowledge base. Assist in the training of users on the effective use of systems. They right person will have: Proven experience in application support or a similar role. Excellent problem-solving skills and attention to detail. Ability to more »
has grown significantly and now operates on a national scale. They are dedicated to helping businesses streamline their operations through cutting-edge, user-friendly software solutions. SoftwareSupportAnalyst Shipley/Onsite £30,000 - £35,000 Day-to-Day: 2nd Line softwaresupport Supporting … the internal technical applications Support development/deployment of the business applications Support ongoing and new projects within the SoftwareSupport team Product installations Data conversions Tech Requirements: You must be experienced in supporting technical applications. Windows Server Networking troubleshooting VMWare Company Benefits: A total of more »
Employment Type: Permanent
Salary: £30000 - £35000/annum 28 days holiday, pension, + more
Job Purpose The role of SoftwareSupportAnalyst is really important to us. You will be responsible for the receipt of problems reported by customers, and the co-ordination of rapid and appropriate responses/resolution to incidents and requests, including: channelling requests for assistance to appropriate … to welcome you to our Salford office, working hours of 37.5 Monday to Friday. Your responsibilities day to day will be… · Planning and prioritising softwaresupport call activities, with a focus on responding to the customer needs swiftly and with an ethos of “getting it right first time … projects · Adhering to stated policies and procedures; health and safety and quality management What do we expect of you? · An active interest in IT, software & computing · An ability to pick up internal and external software quickly and a willingness to learn · Continuously striving to build technical knowledge and more »
inventory, CMS, training, policies, HSE, risks, and sales orders. Recently, the company has taken a strategic pivot to transform G-Trac into a SaaS (Software as a Service) platform, allowing other companies to utilise this robust system to manage their business operations. The SoftwareSupportAnalyst … bugs, liaising with the technical team to report issues and continuously enhancing the system's functionality. The role is pivotal in offering first-class softwaresupport and maximizing value through comprehensive training and user education, adapting to the platform's evolving business model. The role responsibilities will include … tailored for both internal stakeholders and external SaaS Acting as the G-Trac helpdesk for users to assist with queries and issues, offering critical support in a customer-facing SaaS solution. Collating and interpreting user feedback and comments to continuously improve the system is a key process in the more »
SoftwareSupportAnalyst x 3 - All Levels - Swindon - New £25,000 - £36,000+ Bonus + Benefits A leading organisation in the Swindon area requires a number of IT/Application Support Analysts to join its growing support function. Suitable candidates will have the following: Strong more »