management information. Report on incidents, problems, changes, requests, assets, configuration items, service levels and other relevant operational measures. Develop and maintain reporting solutions using spreadsheets, native ITSM reporting capabilities and data visualisation tools. Define and document reporting metrics, KPI definitions, calculation rules and data transformations to ensure consistent, repeatable … using enterprise ITSM platforms, such as ServiceNow or BMC Remedy, to extract and validate data through reports, queries, filters or equivalent reporting capabilities. Advanced Spreadsheet Skills: Strong Microsoft Excel skills, including complex formulae, lookups, pivot tables, data validation, reconciliation and workbook management. Data Quality & Reconciliation: Ability to identify discrepancies, validate ...