4 of 4 Technical Product Support Jobs in England

Job Title: Technical Product Support Engineer – Access Control Systems Job Type: Full-Time My client are a leading manufacturer of innovative access control solutions, providing high-quality security systems to organizations worldwide. They pride themselves on delivering cutting-edge technology and exceptional customer service to ensure their customers' security needs are met. They are currently seeking a … highly skilled and motivated engineering graduates to join their team as a Technical Product Support Engineer. Job Overview: As a Technical Product Support Engineer, you will be responsible for providing expert support to their customers, ensuring that their access control systems are installed, configured, and maintained effectively. You will be the go-to … person for troubleshooting, issue resolution, and providing detailed technical advice to customers. This is a fantastic opportunity for someone with a passion for technology and customer service. Technical Product Support has three primary responsibilities: 1. Taking ownership of customer issues reported and seeing these through to resolution 2. Researching, diagnosing, troubleshooting and identifying solutions to resolve More ❯

office Schedule: Permanent, 37.5 hours per week, with shifts scheduled between 7am - 7pm, Monday to Friday Salary: Up to £35,000 per annum, (Extensive training) Role Overview As a Product/Technical Support, you'll be instrumental in supporting a network of Pro Tier solar and Solar storage installers. You'll serve as the primary point of … contact for technical phone support, assisting with system quotations, installation guidance, and commissioning procedures, with extensive on the job traiing ptovided. Your excellent communication skills will ensure a smooth experience for the partners and maintain the high technical standards the team is known for. Key Responsibilities Provide real-time technical phone support to installers throughout … quoting, installation, and commissioning phases. Diagnose and resolve technical issues clearly and effectively, ensuring installers feel confident and supported. Assist with system configuration, product compatibility, and optimal system design. Accurately log support cases for internal tracking and continuous improvement. Work closely with engineering, sales, and product development teams to provide feedback and enhance product offerings. More ❯

Known for exceptional imaging, reliability, and innovation, our solutions empower operators to detect threats and contraband with confidence and ease. Role Overview We are currently seeking a Director, Global Product and Technical Support to join our team. You will have responsibility for working with engineering, quality, and service to ensure field serviceability of all security product … s security division field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). You and your team will be the escalation point for FSEs, 3rd party service providers and distributors to resolve field issues and act … as the primary service interface with engineering, quality, and product management to resolve complex field issues. You will work with engineering and be responsible for ensuring service requirements and serviceability for all products (legacy and new) such as: preventative and corrective maintenance procedures, preventative maintenance (PM) schedules (frequency and task list), corrective maintenance (CM) procedures in line with all More ❯

37.5 hours per week, with shifts scheduled between 7am - 7pm, Monday to Friday Salary: Up to £35,000 per annum, depending on experience and qualifications Role Overview As a Product Expert, you'll be instrumental in supporting a network of Pro Tier solar and storage installers. You'll serve as the primary point of contact for technical phone … support, assisting with system quotations, installation guidance, and commissioning procedures. Your strong product knowledge and excellent communication skills will ensure a smooth experience for the partners and maintain the high technical standards the team is known for. Key Responsibilities Provide Real Time technical phone support to installers throughout quoting, installation, and commissioning phases. Diagnose and … resolve technical issues clearly and effectively, ensuring installers feel confident and supported. Assist with system configuration, product compatibility, and optimal system design. Accurately log support cases for internal tracking and continuous improvement. Work closely with engineering, sales, and product development teams to provide feedback and enhance product offerings. Stay informed on the latest product More ❯