10 of 10 Remote/Hybrid Ticket Management Jobs in England

shifts, ensure tickets are managed appropriately, and contribute to maintaining high levels of customer satisfaction. The role also requires strong adherence to IT service management best practice, including SLA compliance, accurate ticket documentation, effective communication, and cross-team collaboration to resolve complex issues. Key Responsibilities Support the Shift … escalation point for complex or high-priority incidents. Ensure the team follows procedures, manages tickets effectively, meets SLA expectations, and maintains accurate, high-quality ticket documentation. Handle and triage IT incidents and requests across phone, email, and ticketing systems, prioritising and resolving them in line with ITIL best practice ...

your shifts, ensure tickets are managed appropriately, and contribute to maintaining high levels of customer satisfaction.The role also requires strong adherence to IT service management best practice, including SLA compliance, accurate ticket documentation, effective communication, and cross-team collaboration to resolve complex issues. Key Responsibilities Support the Shift … escalation point for complex or high-priority incidents. Ensure the team follows procedures, manages tickets effectively, meets SLA expectations, and maintains accurate, high-quality ticket documentation. Handle and triage IT incidents and requests across phone, email, and ticketing systems, prioritising and resolving them in line with ITIL best practice ...

being. Now let us tell you a little more about us: Synertec strives to be the supplier of choice for patient and customer communication management into the Public and Commercial Sectors. As the UKs leading provider of electronic and paper document distribution services, we serve the NHS, Local Government … opportunity for you to join the Technical Support Team in a rapidly growing company. Synertec is part of Restore PLC, a leading UK information management group. This gives you the best of both worlds: the pace and impact of a growing specialist business, backed by the stability, investment ...

improved access controls. Escalate incidents to Level 2 OT SOC or OT Cybersecurity Engineers as per service documentation (i.e. Playbooks or Alert/Incident Management processes). Adhere to all internal service-related processes such as Alert & Incident Management processes. Assist with the creation of processes … traffic, and forensics to create detailed reports on findings and lessons learned. To be utilised in daily/weekly SOC reports for OT Environments. Management and ownership or service-related documentation such as knowledge bases and playbooks. Provide training to additional or new members of the Business Unit ...

Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware & Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow … team What's in It for You £27,000 salary Hybrid working Paid professional certifications (Microsoft, Networking, Security etc.) Great culture, supportive management, and ongoing career development Exposure to modern technologies across cloud, virtualisation, networking and more Opportunity to progress into 2nd line, cloud, networking or project roles ...

application issues using log analysis tools (e.g., Splunk) and API forensic data. Customer Interaction: Provide clear, professional guidance to technical and non-technical stakeholders. Ticket Management: Log, track, and resolve support cases within SLA timelines using JIRA or similar platforms. Collaboration: Work closely with engineering and product teams … Flexible hybrid working (after probation). Private medical care. Structured onboarding and training program. Clear career progression opportunities into senior technical or management roles. Opportunities for growth in a supportive, fast-growing company. This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Associates ...

application issues using log analysis tools (e.g., Splunk) and API forensic data. Customer Interaction: Provide clear, professional guidance to technical and non-technical stakeholders. Ticket Management: Log, track, and resolve support cases within SLA timelines using JIRA or similar platforms. Collaboration: Work closely with engineering and product teams … Flexible hybrid working (after probation). Private medical care. Structured onboarding and training program. Clear career progression opportunities into senior technical or management roles. Opportunities for growth in a supportive, fast-growing company. This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Associates ...

engagement, education, and conversion across channels. Content Delivery: Partner with Content and SEO teams to plan and implement their content roadmap for experian.co.uk. Project Management: Partner with the Product team on long-term enhancements to ensure new features are effectively represented on experian.co.uk. Qualifications Experience in an eCommerce … website management role. Experience with customer journey optimisation and conversion rate improvement. Proficiency with analytics tools (e.g., GA4) and heatmapping/session replay tools. Knowledge of A/B testing methodologies and experience managing test roadmaps. Good understanding of different marketing channels (e.g., SEO, Paid Media ...

provide support to Linux based systems within a production based environment ensuring problems are identified and resolved. You will also be responsible for ticket management, basic maintenance, supporting customers and escalating where required. The ideal candidate will ideally be of graduate level in ideally Computer Science, Information Science ...

workload of Relationship Managers, enabling them to focus on strategic growth and client acquisition and revenue generation. Key Responsibilities Client Account Management Serve as a primary daily point of contact for clients, handling inquiries and requests. Work closely with Relationship Managers to co-manage client accounts and ensure client … needs to provide tailored solutions. Develop and maintain a deep knowledge of the individual requirements of each account. Utilising Company CRM and other client management tools. Collaboration & Coordination Coordinate with internal departments such as technical support, operations, and purchasing to ensure seamless service delivery. Attend remote and onsite client ...