10 of 10 Remote Ticket Management Jobs in England

Client Engagement & Support Manager - Financial Technology - London/Hybrid (Key skills: Client Engagement, Application Support, IT Operations, SLA Management, Stakeholder Management, Escalation Handling, Service Delivery, Relationship Management, JIRA, Wealth Management Technology, Digital Marketing Support, Team Leadership) Are you a client-focused leader who thrives on building trusted relationships, ensuring service excellence, and leading high-performing teams … Do you want to work at the heart of a business serving some of the most respected names in the investment and wealth management sector? This role offers the perfect balance of operational leadership, client-facing engagement, and technical oversight. Our client, a rapidly expanding financial technology provider, is seeking a Client Engagement & Support Manager to lead their Application … this role, you'll act as the key liaison between clients and internal teams, managing escalations, providing regular service updates, and ensuring SLAs are consistently met. You will oversee ticket management and resolution workflows, lead service performance reviews, and champion client needs within the organisation. With a strong understanding of the platform's features, architecture, and core use More ❯

reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include: Remote/On Site Support, Ticket management, Experience working in an ITIL environment. Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired. Email services (Exchange, Exchange Online More ❯

the 28k salary the role would pay as a starting point. This is a temporary-to-permanent position. Key Responsibilities: Be the first point of contact for technical issues Ticket management - raising, updating and prioritising/escalating tickets within service level agreement lead time Identify and diagnosing issues and problems Escalate unresolved problems to a higher level of More ❯

the £28k salary the role would pay as a starting point. This is a temporary-to-permanent position. Key Responsibilities: Be the first point of contact for technical issues Ticket management - raising, updating and prioritising/escalating tickets within service level agreement lead time Identify and diagnosing issues and problems Escalate unresolved problems to a higher level of More ❯

the £28k salary the role would pay as a starting point. This is a temporary-to-permanent position. Key Responsibilities: Be the first point of contact for technical issues Ticket management - raising, updating and prioritising/escalating tickets within service level agreement lead time Identify and diagnosing issues and problems Escalate unresolved problems to a higher level of More ❯

the £28k salary the role would pay as a starting point. This is a temporary-to-permanent position. Key Responsibilities: Be the first point of contact in the team Ticket management - raising, updating and prioritising/escalating tickets within service level agreement lead time Identify and diagnosing issues and problems Escalate unresolved problems to a higher level of More ❯

the £28k salary the role would pay as a starting point. This is a temporary-to-permanent position. Key Responsibilities: Be the first point of contact in the team Ticket management - raising, updating and prioritising/escalating tickets within service level agreement lead time Identify and diagnosing issues and problems Escalate unresolved problems to a higher level of More ❯

relevant courses. Key skills/responsibilities: * Proven experience up to 12 months working as a SOC Analyst * Experience in deep diving into security issues and analysis rather than just ticket management. * Experience with SIEM solutions (Azure Sentinel as #1 but Splunk etc also useful to have. * Scripting experience with - KQL/PowerShell Scripting * Threat Hunting/Analysis Investigation * Opportunity More ❯

relevant courses. Key skills/responsibilities: • Proven experience up to 12 months working as a SOC Analyst• Experience in deep diving into security issues and analysis rather than just ticket management.• Experience with SIEM solutions (Azure Sentinel as #1 but Splunk etc also useful to have.• Scripting experience with – KQL/PowerShell Scripting• Threat Hunting/Analysis Investigation• Opportunity More ❯

Platform Development: Build and enhance secure, scalable IT platforms tailored to evolving business needs. Project Delivery: Collaborate on development initiatives, working alongside senior technical staff. System Performance: Support infrastructure management to ensure optimal performance of web and database services. Documentation: Maintain clear and up-to-date technical documentation. Issue Resolution: Escalate and resolve technical challenges with internal and external … stakeholders. Stakeholder Collaboration: Partner with analysts, developers, and operational teams to align technology with business goals. Communication: Keep teams informed of system changes and coordinate testing resources. Ticket Management: Monitor and resolve support tickets within agreed service levels. Development Standards: Follow best practices in coding, testing, and deployment. Skills and experience you will need to have as the … experience in a Software Development role Strong programming skills in C#, JavaScript, jQuery, Visual Basic . Solid understanding of HTML5, CSS3, IIS . Experience with SQL and SQL Server Management Studio . Familiarity with tools like Visual Studio , Azure DevOps , and Azure Application Insights . What's on offer to you from my client: Amazing pension Extended holiday Hybrid More ❯