Bristol, Somerset, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: Provide remote Technical Support with occasional customer visits Provide assistance by phone, email and/or using a ticketmanagement system Update the internal knowledgebase with issue resolution details Mentor and assist junior team members Skills & Experience Good communication, documentation and customer more »
of Enterprise Backup Technologies Experience managing physical servers with mapped storage. Good experience of backup processes across VMware estates (Datastores/LUNs) including provisioning, management and decommissioning. To perform day to day Storage & Backup Administration. The role will also provide opportunities to assist with project work as required. We … to-day support and project work, delivering to high quality standards. Your role will involve: * Install new hardware. * Software upgrades. * Vulnerability fixes. * Incident & Problem ticket management. * Change management. * Storage system management. * Configure SAN. * Asset management. * Backup system administration. If you are interested please apply via this ad in the more »
controlling and storing any pertinent information, and preserving information objects to make certain that they may be current, applicable and valid. Participate in Problem Management, Major Incident and Disaster Recovery sports as required Skills Needed: Previous experience in a similar role/2nd Line Support Experience supporting Mac and … of AV and interactive equipment; such as projectors, video-conferencing equipment, interactive equipment ITIL Foundation qualification (v3 or v4) Strong understanding of ITIL service management processes Experience using an ITSM ticketmanagement system Research indicates that men will apply to a role when they only meet more »
services and onsite administration for OryxAlign clients which needs to be completed in an effective manner with good attention to detail, accuracy and good ticketmanagement skills. The nature of our business requires a high level of flexibility, common-sense and initiative. What we need from our 1st more »
part of a team, supporting colleagues * Flexible and self-motivated, you'll take the initiative and be keen to embrace new training opportunities * Time management - working effectively towards targets Desirable Skills: * SAP/C4C/TicketManagement experience * Environmental Supports/Waste Management/Recycling experience … This means ensuring excellent communication with our Sales, Operations, and Finance teams, and keeping the customer always informed. You will be responsible for inquiry management, sales order creation, complete NCRs, invoice queries, and recording complaints accurately and in a timely way for customers on our SAP system. You will … basis. Achieving all customer Service Level agreements and business Key Performance Indicators. Raising quotes, sales orders, NCRs, invoice queries, and complaints, completing these within management SLAs. Setting up Producers. Using problem-solving skills to resolve queries, including invoices, complaints, and nonconformances. Delivering customer reports and backing data. Working with more »
bases and workflows. Team Building and Structure: Build and lead a high-performing help desk support team, including hiring, training, and mentoring team members. TicketManagement: Implement ticketing systems and tools to streamline the ticketing process and improve response times. Quality Assurance: Implement quality assurance measures to monitor more »
technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticketmanagement process at 1st and 2nd line levels, ensuring prompt resolution of technical issues Provide remote and deskside support to campus buildings, assisting … blend of technical expertise and exceptional customer service skills The ability to remain calm, patient, and personable while addressing technical issues Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac … operating systems, and Active Directory Knowledge of cyber security best practices, network infrastructures, and printer management Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends more »
service for our clients. Responsibilities: Technical Support: Provide 2nd line technical support to end-users, addressing hardware and software issues promptly and efficiently. Incident Management: Take ownership of customer incidents or service requests, seeing them through to resolution. TicketManagement: Monitor support ticket queues, ensuring timely … Experience: At least 4 years of experience in a commercial IT support environment, preferably within a Managed Service Provider. Technical Proficiency: Familiarity with service management toolsets (e.g., ServiceNow) and best practices (ITIL). Proficiency in diagnosing and troubleshooting complex IT issues. Knowledge of various versions of MS Windows, basic more »
proposals that are technically ratified. Assist with IT project implementations, from planning and design, through to completion. Accurately record all support calls in our ticketmanagement system Proactively monitor support queues and respond in a timely way Maintain all internal performance targets Carry out scheduled maintenance and updates … security: firewalls, web filters, advanced protection and recovery Networking: Configuring, maintaining & troubleshooting Cloud technologies: 365, Azure, SharePoint, OneDrive Configuring & maintaining devices with Microsoft Endpoint Management Virtualisation: VMware/Hyper-V Backup solutions: On-prem & cloud OS Support: Windows & Apple Willing to travel to customer sites Flexible with work hours more »
Manager Mandatory Skills - Jira, APM and Automation tools knowledge. Working very closely with the InternalIT, Infrastructure and tribe DevOps teams to provide: o Incident ticketmanagement, escalations and stakeholder communications during an incident: primarily to support the Marco Polo production application. o Including proficient, and experienced management … end to end business flow synthetic monitoring/automated regression tests to allow early visibility of production problems. o Working with Atlassian Jira Service Management/Opsgenie/StatusPage to enhance and improve ticket handling, alerting automation and dashboards to provide MI. more »
Chesterfield, Derbyshire, East Midlands, United Kingdom
Andy File Associates
relating to hardware, software, network connectivity and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticketmanagement system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs. Drive service improvement within the service desk to … first time fix resolution times. Communicate clearly, effectively and in a timely manner with all customers. Create and maintain accurate documentation within the centralised management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Support with the delivery of projects where applicable. more »
problems, supporting standard software packages, and other general IT tasks Providing Hands and Eyes support to other teams Processing documentation and knowledge base article management Using the onsite call management system to update calls and close calls to specific SLAs Perform stock control & asset management ensuring the … and part of a team. Experience and technical knowledge of IT, PCs/peripherals, and their architecture Break fix, IMACs, Incidents, Projects Experience with TicketManagement Comfortable with liaising and working alongside 3rd Parties. Display flexibility and the ability to manage your day effectively Desirable skills/qualifications more »
of the company every day. As our 2nd Line IT Engineer, you will be responsible for; providing outstanding customer care and support through efficient ticketmanagement, providing first response fixes, resolving incidents and requests or escalating when necessary, managing working queues and prioritising events, complying with SLAs, supporting more »
problems, supporting standard software packages, and other general “IT” tasks • Providing ‘Hands and Eyes’ support to other teams • Processing documentation and knowledge base article management • Using the onsite call management system to update calls and close calls to specific SLAs • Perform stock control & asset management – ensuring the … part of a team. • Experience and technical knowledge of IT, PC’s/peripherals, and their architecture • Break fix, IMACs, Incidents, Projects • Experience with TicketManagement • Comfortable with liaising and working alongside 3rd Parties • Display flexibility and the ability to manage your day effectively Desirable skills/qualifications more »
Greater Bristol Area, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: • Provide remote Technical Support with occasional customer visits • Provide assistance by phone, email and/or using a ticketmanagement system • Update the internal knowledgebase with issue resolution details • Mentor and assist junior team members Skills & Experience • Good communication, documentation and customer more »
present technical reports. Good to have: working in a commercial IT Support environment - preferably within a Managed Service Provider. Remote and onsite support experience, ticketmanagement, experience working in an ITIL environment. Office 365 services – experience in all aspects of Microsoft 365 migration and implementation. Intune– including Device … Management, Conditional Access Policies and Autopilot. SharePoint Online and Microsoft Azure administration. OS DHCP, TCP/IP, LAN, Routing, VPN and WAN. Interest and exposure to security (Firewalls, Windows security – server and workstation). and ambitious attitude towards work. someone who enjoys working with a variety of different technologies. more »
Stoke-On-Trent, England, United Kingdom Hybrid / WFH Options
Bestway Healthcare UK
Overview of the role Responsible for the management and on-going delivery of network and voice services across the business. The role ensures the 1st line team have the necessary skills to support callers and acts as an escalation point to deliver an expert 2nd line response. The role … is hybrid working with 3 days in the office, and 2 days working from home. Main Responsibilities Management and operation of the Cisco Meraki platform, ensuring all retail sites are operational where possible and where not, work closely within the IT team and suppliers to ensure issues are resolved … in line with expected service levels. Management and daily operation of the 3rd Party cloud hosted VOIP telephony platform (Cisco WebEx), supporting general system configuration: Back Office & Call Centre, IVR, Routing, Hunt Groups, Call Recording. Daily operation of the monitoring platform SolarWinds, ensuring all event alerting is configured as more »
MK43, Wood End, Bedford, Bourne End, Central Bedfordshire, Bedfordshire, United Kingdom Hybrid / WFH Options
PulseIT Recruitment Ltd
provide support to external corporate clients. Client user Support using email, phone & a helpdesk support ticketing system is crucial. Key skills needed include: Client Management Customer Support 1st Line Bespoke Software Support Problem Management SLA ManagementTicketManagement Customer satisfaction Bespoke Software Support Agile (ideally … skills. Career progression is on offer in abundance therefore entrepreneurial drive and ambition is essential. Key Skills for this role include: Software Support, SLA Management, and Application Support. As part of the role, you will be rewarded with the following: An attractive starting salary! A chance to learn new more »
Bristol, Somerset, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: * Provide remote Technical Support with occasional customer visits * Provide assistance by phone, email and/or using a ticketmanagement system * Update the internal knowledgebase with issue resolution details * Mentor and assist junior team members Skills & Experience * Good communication, documentation and customer more »
Uxbridge, Greater London, United Kingdom Hybrid / WFH Options
Fortis Hosting
Azure and O365 Services, Cloud backup, Hyper-V based solutions, Hosted Exchange, Active Directory, SharePoint, Web Hosting, Hosted Email, Infrastructure as a Service, and TicketManagement Required Experience: Must have an active Microsoft Certification path Experience working with Office 365 and Azure services Previous experience gained working within more »
Employment Type: Permanent
Salary: £20000 - £23000/annum Staff pension, Hybrid working
Birmingham, West Midlands (County), United Kingdom
Jumar Solutions
/tickets, ensuring all the required data is captured, tickets are set to the correct priority level, assigned to the correct internal team for management or apply simple fixes Where demand is reduced, undertake ticket admin tasks such as call chase ups, keeping customers informed of progress and … ensuring ticket closures carry the acceptance of the customer Required Skills/experience - Experience of working in a contact centre/IT Service Desk Experience of customer service Experience of ticketmanagement including setting of priorities, capturing details and recording correctly Candidates must be UK based and more »
to-day support and project work, delivering to high quality standards. Your role will involve: Install new hardware. Software upgrades. Vulnerability fixes. Incident & Problem ticket management. Change management. Storage system management. Configure SAN. Asset management. Backup system administration. Your experience Experience in Windows and Linux environments. Good knowledge of … of Enterprise Backup Technologies Experience managing physical servers with mapped storage. Good experience of backup processes across VMware estates (Datastores/LUNs) including provisioning, management and decommissioning. *** A national security clearance is required for this role but candidates not holding this level of clearance will be considered *** Project People more »
problems, supporting standard software packages, and other general IT tasks Providing Hands and Eyes support to other teams Processing documentation and knowledge base article management Using the onsite call management system to update calls and close calls to specific SLAs Perform stock control & asset management ensuring the … and part of a team. Experience and technical knowledge of IT, PCs/peripherals, and their architecture Break fix, IMACs, Incidents, Projects Experience with TicketManagement Comfortable with liaising and working alongside 3rd Parties Display flexibility and the ability to manage your day effectively Desirable Skills: ITIL Foundation more »
Support either directly from the customer or escalated from the 1st line team. This involves assistance by phone, email, and/or using a ticketmanagement system. You will also be responsible for updating the internal knowledge base with issue resolution details. As a 2nd Line/Technical more »
Visual hardware and accessories ahead of project installation to ensure all required items are configured correctly. 80% Accountabilities Include: Knowledge & Key Skills Deployment and management of company IT hardware & software. Call logging/ticketing/1st and 2nd line support within their SLA. Supporting and troubleshooting a wide variety … the support function in such a state that colleagues could easily pick it up during an absence. Communicating with customers and site contacts RMA management Reporting Making sure the Service Department is clean, and tidy, and acting on any H&S issues. Work with Microsoft-powered devices and partner … relevant to the companys projects Assist in office relocations. 20% Follow appropriate departmental and company procedures and policies (i.e. change control, problem and incident management) Monitor performance through scorecard. Monthly meetings with on-site primary contact Completing post-job and PM reports Proving phone/email tech support Reporting more »