26 to 37 of 37 Ticket Management Jobs in England

strategic objectives of the Data Operations teamContributing to development and evolution of the services portfolioAccountable for build out and ownership of the delivery processes (Ticket Management, MI, Reporting)Pre-sales support to scope and respond to opportunitiesPromote growth and continuous development of engineering teamsWorkload management (shifts, rota … large enterprise customers including pricing, contracts and proposalsExperience managing across relationships across internal and external customers, stakeholders and executivesExperience in providing direct and indirect management for multiple teams of managers and experienced individual contributorsAbility to work on resolving and anticipating complex issues that might impact multiple stakeholders more »

work for a UK market leader in secure managed services. A Change Administrator is required to fill a key role in an existing Change Management Team, to oversee the progress of Change Requests for multiple customers and to assist the Change Manager and Change Coordinator in maintaining and improving … the Change Management function overall. What you'll be doing: A typical breakdown of your role would be: Gain in-depth knowledge of the Change and processes for each Contract. Day-to-day ticket management - Ensure tickets are kept up to date and customers are communicated with … the adoption of best practice standards and governance across the business. Working with the Change Manager and Change Coordinator to continually improve the Change Management process by being a point of contact for customer/internal feedback. Helping to provide regular in-depth refreshment training of the Change Management more »

Infrastructure Manager Front office 95k + Benefits Must have excellent practical knowledge of ticket management and reporting within ServiceNow. A knowledge of Coupa is essential for contract and procurement processes Managing, directing, and developing technical support groups using the ITIL methodology Managing the implementation of solutions, from project … conception to delivery, leveraging industry standard project management methodologies Demonstrable experience of managing a team of highly technical staff in a professional services environment, responsible for the day-to-day management of the team, with the capability to apply that experience to an environment that supports a user … computing platforms and technologies, including but not limited to: MS Windows Operating Systems, MS System Centre Configuration Manager (SCCM), Microsoft Intune (Device and Policy management, Microsoft Azure, MS Active Directory and Group Policy. Apple iPhone/iPad, IOS and Android mobile devices. MS M365/Office suite. Please send more »

proposals that are technically ratified. Assist with IT project implementations, from planning and design, through to completion. Accurately record all support calls in our ticket management system Proactively monitor support queues and respond in a timely way Carry out scheduled maintenance and updates on client environments Always follow … security: firewalls, web filters, advanced protection and recovery Networking: Configuring, maintaining & troubleshooting Cloud technologies: 365, Azure, SharePoint, OneDrive Configuring & maintaining devices with Microsoft Endpoint Management Virtualisation: VMware/Hyper-V Backup solutions: On-prem & cloud Telecoms: Microsoft Teams & Splicecom systems OS Support: Windows & Apple Willing to travel to customer more »

proposals that are technically ratified. Assist with IT project implementations, from planning and design, through to completion. Accurately record all support calls in our ticket management system Proactively monitor support queues and respond in a timely way Maintain all internal performance targets Carry out scheduled maintenance and updates … security: firewalls, web filters, advanced protection and recovery Networking: Configuring, maintaining & troubleshooting Cloud technologies: 365, Azure, SharePoint, OneDrive Configuring & maintaining devices with Microsoft Endpoint Management Virtualisation: VMware/Hyper-V Backup solutions: On-prem & cloud Telecoms: Microsoft Teams & Splicecom systems OS Support: Windows & Apple Willing to travel to customer more »

in person and remotely, plus a knowledge and understanding of the following: Windows 10 & 11 support, all aspects of the OS, including antivirus, patch management Support for mobile telephony (incl. tablets), configuration of devices using inTune is desirable Ticket queue management 1st line ticket triage Front … office telephony support (Call centre), management of user base, changes to IVR etc. AD, Office365 & email administration The following would be desirable but if you don’t bring the experience don’t be put off, see them as areas you will gain exposure to and learn about. We utilise … an ITIL based service management tool for ticket management, so previous experience of ITIL would be great, as would Sharepoint On-line (365). We have a limited amount of support for Apple Macs so this would be advantageous, as would an awareness of cloud-based environments. more »

a high level of technical support for the network at Willmott Dixon including WAN, LAN, Firewall, Proxy and Wireless technologies. Effectively utilise our ITSM ticket management system. All work will be managed and maintained to a high standard, keeping customers updated in a timely and professional manner. Ensure more »

related to hardware, software, network connectivity and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs, escalating tickets where required to ensure SLAs are … first time fix resolution times. Communicate clearly, effectively and in a timely manner with all customers. Create and maintain accurate documentation within the centralised management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through more »

and issues. Demonstrate proficiency in the Office 365 Suite to effectively troubleshoot and resolve user concerns. Utilize experience with ServiceNow (considered advantageous) to streamline ticket management processes. Manage hardware inventory, including laptops, iPhones, iPads, and printers, ensuring proper functionality and availability. Configure conference room equipment to facilitate seamless more »

services, such as Microsoft 365. Monitor clients' systems via remote monitoring tools. Escalate complex issues to a 3rd Line engineer when necessary. Ensure effective ticket management and communication with clients. Participate in the on-call service rotation (1 in 5 weeks). The Company IDT offers flexible IT more »

bases and workflows. Team Building and Structure: Build and lead a high-performing help desk support team, including hiring, training, and mentoring team members. Ticket Management: Implement ticketing systems and tools to streamline the ticketing process and improve response times. Quality Assurance: Implement quality assurance measures to monitor more »

problems, supporting standard software packages, and other general IT tasks Providing Hands and Eyes support to other teams Processing documentation and knowledge base article management Using the onsite call management system to update calls and close calls to specific SLAs Perform stock control & asset management ensuring the … and part of a team. Experience and technical knowledge of IT, PCs/peripherals, and their architecture Break fix, IMACs, Incidents, Projects Experience with Ticket Management Comfortable with liaising and working alongside 3rd Parties Display flexibility and the ability to manage your day effectively Desirable Skills: ITIL Foundation more »