WFM Product Manager (Verint)
- Location
- Brighton, England, United Kingdom
Workforce Management product roadmap. Partner with Operations, Technology, Analytics, and business stakeholders to gather business requirements and translate them into user stories and product features. Help prioritize the product backlog and support Agile ceremonies, including sprint planning, backlog refinement, and user acceptance testing. Coordinate delivery … capacity planning, or intraday management. Experience supporting contact center operations or workforce management functions. Experience working with Agile methodologies, including writing user stories and participating in backlog refinement and sprint planning. Experience gathering business requirements and collaborating with cross-functional teams. Proficiency with Microsoft Excel and PowerPoint ...