opportunity, and create exec-level alignment. Drive adoption and outcomes Take accounts from pilot through full deployment, leading implementation coordination, training waves, and clinical workflow integration. Use usage data and adoption signals to intervene early - before a customer knows they have a problem. Translate data into clear, customer-ready narratives. … Apply structured change management: training cadences, competency checks, and workflow reinforcement - to move clinicians from activation to habit. Work with Customer Success Associates where available, providing clear direction and maintaining full accountability for outcomes. Manage risk proactively Identify churn risk from leading indicators - usage drop, stakeholder change, disengagement, competitive noise ...