London/Cardiff/UK Remote £55,000 - £75,000 + Benefits Hear from the team Our WorkforceManagement team The Data Analyst, WorkforceManagement role sits inside the Commercial Planning & Governance team who form part of the WorkforceManagement function at Monzo. … WorkforceManagement is a key part of Customer Operations, helping us to know where and when we need to support our Customers. The Commercial Planning & Governance Team drives efficiencies by continuously improving processes by providing clear and structured procedures. This enables our COps team to scale effectively: ensuring … accurate reporting of FTE, cost and workload impacts in various stakeholder-facing forums. Being responsible for building and maintaining custom reporting/dashboards for WorkforceManagement, e.g. shrinkage, adherence, handle time, etc. in Looker. Supporting the impact analysis in delivery of high impact projects, relating to service, COps More ❯
Our leading client had an exciting new postion for a Workforce Analyst. As a WorkforceManagementAnalyst, you will be responsible for the models and processes that determine how many labour hours each of their sites needs. You will work closely with the WorkforceManagement … determine how many labour hours their sites need, including maintaining accurate inputs, managing and updating model assumptions, changing code, and validating outputs. Collaborate with WorkforceManagement Partners to ensure system configuration and workload rules are accurate and up-to-date, diagnosing and resolving any issues. Play a critical … role in the annual budgeting process, working closely with Finance to provide forecasted hours by sites, backed up with clear rationale and commentary. Enhance workforce models, systems, and reports, and support the implementation of the development roadmap. What You'll Bring: Advanced Excel skills, including the ability to confidently More ❯
with individuals at all levels of the business from Managers to our leadership team. Team mission: At Zopa, we are dedicated to revolutionizing our workforcemanagement processes to ensure efficiency and effectiveness across all operations. Our centralised team is passionate about continuous learning and innovation, staying at the … forefront of best practices in workforce management. This role is pivotal in helping us achieve our business goals, offering a significant opportunity for career-defining impact. We seek an individual who values autonomy and ownership in their work. You will be responsible for the development and maintenance of our … new models and forecasts with an emphasis on governance and documentation to enhance scalability and mitigate risk. Analyse historical data and trends to forecast workforce demand accurately, while regularly reviewing and improving forecast accuracy through audits and corrective actions. Facilitate real-time support by developing tools that offer optimisation More ❯
