Scripts -understand Call Types, Dial numbers, RONA,PQ's/Skill groups Previous experience of building UCCE scripts via Call Studio Ability to create IVR and Menu options within Unity Voice Mail Video Technologies - WebEx, CMS, TMS Voice Over IP Protocols (SIP, H323, MGCP, SCCP, etc.), Legacy Voice Protocols (ISDN more »
Ashford & St. Peter's Hospitals NHS Foundation Trust
to the Trust in all the general areas of telephony and its associated systems which include, traditional TDM and VoIP Telephony, Voicemail, Call Logging, IVR & Contact Ctr Solutions, Paging, Mobiles and Call Recording Install, commission, and maintain computerised hardware and software systems and telecommunications solutions, including cabling infrastructure Provide technical … to the Trust in all the general areas of telephony and its associated systems which include, traditional TDM and VoIP Telephony, Voicemail, Call Logging, IVR & Contact Ctr Solutions, Paging, Mobiles and Call Recording Install, commission, and maintain computerised hardware and software systems and telecommunications solutions, including cabling infrastructure Ad-hoc more »
Service Cloud, App Cloud, Field Service Lightning, Marketing Cloud, Heroku, CPQ· Experience of sourcing AppExchange partner solutions to meet solution requirements, for example: CTI, IVR, Payment, Knowledge Management, Social Analytics, E-Signatures, Data Validation and Cleansing.· Detailed understanding of Salesforce governor limits, and how to work within them when designing more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Detail 2 Recruitment Ltd
field. Or professional qualification. Proven experience in using generative AI for contact strategy and conversation design, with a focus on voice AI, chatbot, and IVR systems. Strong understanding of natural language processing (NLP/NLU) technologies and machine learning Demonstrated ability to design and implement complex conversational flows, considering factors more »
or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. more »
devices using inTune is desirable Ticket queue management 1st line ticket triage Front office telephony support (Call centre), management of user base, changes to IVR etc. AD, Office365 & email administration The following would be desirable but if you don’t bring the experience don’t be put off, see them more »
