7 of 7 Customer Service Jobs in Epsom

Role Purpose: The Service Desk Analyst provides first-line technical support across the organisation, ensuring incidents and service requests are effectively managed, escalated, and resolved. The role involves close collaboration with colleagues, third-party providers, and end users to deliver excellent customer service, maintain IT operations, and support continuous improvement across IT services. Key Responsibilities: Log … categorise, and resolve incidents and service requests, ensuring clear communication with users. Escalate issues appropriately and manage major incidents in line with agreed processes. Provide outstanding customer service, maintaining accurate records and regular updates. Support problem, change, and project management activities, representing the Service Desk where required. Manage and document IT assets, processes, and knowledge bases. … the development of Microsoft Power Apps and other productivity tools. Work to agreed shift patterns, including occasional weekend and on-call duties. Key Skills & Experience: 5+ years’ experience in Service Desk or technical support roles. Strong knowledge of Microsoft Windows 11, Office 365, Active Directory, and SCCM. Familiarity with ITIL framework and ITSM systems (e.g., Freshservice, ServiceNow). Proven More ❯

IT Service Desk Analyst Benefits: Competitive salary with excellent benefits package Hybrid working (2 days in office/3 days remote) Generous pension contributions and bonus scheme Car scheme for employees and family Private medical cover, wellbeing support, and onsite gym 25+ days holiday plus volunteering leave Flexible working and extensive training opportunities About the Role: We're seeking … a skilled, customer-focused IT Service Desk Analyst to join a busy support team within a well-established financial services company. You'll provide 1st line technical support and occasionally 2nd and 3rd line support, for internal teams and partners. The IT Team: You'll be part of the Business Technology Services team, which provides technology and change … security and more. The team supports UK and European operations, ensuring technology helps and protects the business. Key Responsibilities: Log, prioritise, and resolve technical issues and requests Deliver excellent customer service across multiple channels Escalate and manage major incidents appropriately Support change and problem management processes Assist with projects and improve internal tools like Power Apps Maintain accurate More ❯

sure we are always available to help when needed. Acts as a routine contact point for customers, receiving and handling requests for support Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate Maintains records, informs users … and other resources to resolve issues Many members of our team are ex-apprentices and this role has the potential to develop into a number of other technical or customer-facing roles and will include on the job training to support your apprenticeship and development of new skills. Training Customer Services Manager Apprenticeship Standard Customer service … Year 3 Months Positions Available 1 Closing Date Sunday, 28th September 2025 Start Date Wednesday, 1st October 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Team working Initiative Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the Employer FORFRONT LIMITED Forfront is an More ❯

lead the IT team and ensure secure, reliable systems that directly support staff and students. IT Infrastructure Manager: Key Qualities, Skills & Experience Evidence of leadership and management skills. Excellent customer service with ability to resolve IT issues promptly, ideally in the Education Sector or similar. System administration documentation. Experience with Azure (IaaS/PaaS/SaaS) and modernising … Meraki, SD-WAN, VPN, BGP, Zero Trust). Experience with VMware, enterprise storage, and cloud networking. Automation skills (PowerShell), plus Intune/Jamf MDM at enterprise scale. Familiarity with service desk and change management processes. Ability to create reports in Power BI. Awareness of Cyber Essentials Plus; knowledge of AI tools an advantage. IT Infrastructure Manager: Responsibilities Lead and More ❯

thinker, capable of anticipating future needs and challenges, and developing strategies to address them. The successful candidate will need to possess strong leadership and management abilities Must excel in customer service skill, resolve IT-related issues promptly and effectively, and ensure a positive user experience across the college community. Strong understanding of security best practices in all aspects … members. Knowledge of cloud networking. Familiarity with automation or containerisation technologies, particularly power-shell scripting. Experience with Intune/Jamf MDM at an enterprise level. Good working knowledge of service desk and change management processes, including authorisation and risk categorisation. Ability to create reports usingPowerBI. Skilled in Artificial Intelligence (AI) tooling and integrations Familiar withthe Cyber Essentials Plus process. More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

Passion: A love for people, diverse cultures, food, and all things Italian, with a passion for growing sales and leading a fantastic team. Hospitality: A welcoming attitude, making every customer and Team Member feel at home. Teamwork: The ability to lead a team and work well in a fast-paced environment, with attention to detail and a commitment to … excellent food, service, standards and team development. Behaviour: The desire to lead and work collaboratively with the Head Chef and Back of House team with a passion for delivering consistently high standards across all areas of the restaurant, demonstrating empathy, respect, and a dedication to delivering exceptional food and service to all customers. Join Us: At ASK Italian More ❯