1 of 1 Customer Service Jobs in Esher

Reporting to the IT Manager, the Service Desk Technician Apprentice will learn and become familiar with the processes, procedures, and policies of the wider group IT Service Desk Team. Role The apprentice will be responsible for logging, diagnosing, and assisting in the resolution of issues raised by VIPs and users, covering a variety of hardware and software packages. … installation and configuration of new hardware, software, and services, and provide first-line technical support to users across the business. Throughout your apprenticeship, you will develop your technical skills, customer service abilities, and understanding of IT service desk operations, contributing to the delivery of high-quality support. Duties & Responsibilities Primary: Assist in providing end-user support to … out-of-hours, weekend, or bank holiday work as needed for business continuity and learning Secondary: Participate in IT team meetings, training sessions, and workshops to develop technical and customer service skills Assist with maintaining and updating the IT knowledge base, FAQs, and internal documentation Good level of working IT knowledge and practices Support the onboarding and offboarding More ❯