Job Title: 3rdLineSupportEngineer Location: Office-Based - Southend-On-Sea Salary: Up to £42,000 per annum Job Type: Full-Time, Permanent About the Role: We are looking for a highly skilled and experienced 3rdLineSupportEngineer to join our client's internal IT team. This office-based role is critical in providing advanced technical support to internal colleagues and acting as an escalation point for 1st and 2nd linesupport teams. As the team's … by developing the Knowledge Base, authoring articles that support internal staff development, and promoting a customer self-service approach. Key Responsibilities: Provide 3rdlinesupport for escalated technical issues across systems, networks, and applications. Act as a mentor and escalation point for 1st More ❯
We’re recruiting for a 3rdLineSupportEngineer where you’ll be responsible for delivering advanced technical support for all IT systems within NexSphere, a newly established Managed Service Provider. This role involves troubleshooting complex technical issues, ensuring optimal system … performance, and addressing problems that cannot be resolved by the 2nd line team. The position requires operating within strict Service Level Agreements (SLAs) to achieve high levels of customer satisfaction. Our ideal candidate should possess advanced technical knowledge and extensive experience in various domains such as systems administration … software, and hardware. As the team's technical expert, the role is not solely focused on issue resolution but also includes mentoring 2nd linesupport engineers. This involves identifying training and development opportunities and delivering on them collaboratively. Additionally, the role encompasses developing the knowledge base More ❯
Azure 3rdLine/Infrastructure SupportEngineer - Chelmsford £50,000 + permanent benefits, Chelmsford - On-site Our client is looking to recruit an Azure SupportEngineer to act as the main point of contact for 3rdLine Azure support, to around 200 users. You will look after the Azure environment, troubleshooting/resolving incidents and lead the technical elements of various application and infrastructure projects. Essential skills/Responsibilities: Virtualization Platforms: Expertise with Azure, VMware or Hyper-V and operating systems Windows Server More ❯
I'm recruiting for a 3rdLineEngineer to join a new Managed Services Provider in Essex, where you will provide support for all IT systems as the technical "expert" in the team, whilst mentoring and coaching 2nd Line Engineers. Please … interaction and face-to-face coaching. This role will largely focus on resolving complex technical issues that are escalated from 1st and 2nd linesupport including hardware, software and network-related issues. You will identify the root cause and implement long-term solutions, operating within strict More ❯
I'm recruiting for a 3rdLineEngineer to join a new Managed Services Provider in Essex, where you will provide support for all IT systems as the technical "expert" in the team, whilst mentoring and coaching 2nd Line Engineers. Please … interaction and face-to-face coaching. This role will largely focus on resolving complex technical issues that are escalated from 1st and 2nd linesupport including hardware, software and network-related issues. You will identify the root cause and implement long-term solutions, operating within strict More ❯
Warning: in order to be eligible for this role you must have a full right to work in the UK About the role: The 3rdlineengineer post will be responsible for providing advanced technical support for all IT systems. They will troubleshoot … technical issues, ensure systems are performing optimally, and deal with all issues that cannot be resolved within the 2nd line team. The role is to operate within stringent SLA’s delivering a high level of customer satisfaction. Key Responsibilities • Investigate and resolve technical problems that are escalated from … 1st and 2nd line support. • Manage and maintain IT infrastructure. • Handle high-priority incidents, coordinate with vendors and service providers as needed, and ensure issues are resolved within agreed SLAs. • Perform detailed analysis of recurring problems to identify root causes and implement preventive measures. • Create and maintain detailed More ❯
Warning: in order to be eligible for this role you must have a full right to work in the UK About the role: The 3rdlineengineer post will be responsible for providing advanced technical support for all IT systems. They will troubleshoot … technical issues, ensure systems are performing optimally, and deal with all issues that cannot be resolved within the 2nd line team. The role is to operate within stringent SLA’s delivering a high level of customer satisfaction. Key Responsibilities • Investigate and resolve technical problems that are escalated from … 1st and 2nd line support. • Manage and maintain IT infrastructure. • Handle high-priority incidents, coordinate with vendors and service providers as needed, and ensure issues are resolved within agreed SLAs. • Perform detailed analysis of recurring problems to identify root causes and implement preventive measures. • Create and maintain detailed More ❯
for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out. About the role: The 3rdlineengineer post will be responsible for providing advanced technical support for all IT systems. They will troubleshoot … technical issues, ensure systems are performing optimally, and deal with all issues that cannot be resolved within the 2nd line team. The role is to operate within stringent SLA’s delivering a high level of customer satisfaction. Key Responsibilities • Investigate and resolve technical problems that are escalated from … 1st and 2nd line support. • Manage and maintain IT infrastructure. • Handle high-priority incidents, coordinate with vendors and service providers as needed, and ensure issues are resolved within agreed SLAs. • Perform detailed analysis of recurring problems to identify root causes and implement preventive measures. • Create and maintain detailed More ❯
