3 of 3 Customer Journey Map Jobs in Essex

efficient and customer-centred services. Working across operational teams, digital delivery, customer services and transformation programmes, the CX Designer will map end-to-end customer journeys, identify pain points, redesign processes, develop future-state customer journeys and support the implementation … service improvements that enhance both customer and colleague experience. What you'll be doing Map current ("as-is") and future ("to-be") customer and colleague experiences. Gather and analyse customer, colleague and stakeholder feedback from multiple sources. Identify customer pain points ...

efficient and customer-centred services. Working across operational teams, digital delivery, customer services and transformation programmes, the CX Designer will map end-to-end customer journeys, identify pain points, redesign processes, develop future-state customer journeys and support the implementation … service improvements that enhance both customer and colleague experience. What you'll be doing Map current ("as-is") and future ("to-be") customer and colleague experiences. Gather and analyse customer, colleague and stakeholder feedback from multiple sources. Identify customer pain points ...

digital transformation programmes, helping to redesign and improve services for residents. You'll use a range of service design techniques to understand user needs, map customer journeys, develop prototypes, and support the delivery of effective, accessible, and sustainable solutions. Working within agile, multidisciplinary teams, you'll collaborate … organisational priorities. Key Responsibilities Lead service design activities within digital transformation projects. Conduct discovery work using qualitative and quantitative research methods. Create customer journey maps, service blueprints, and design artefacts. Facilitate workshops and co-design sessions with residents, stakeholders, and service teams. Design, test, and iterate ...