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motivated team who work in a relaxed and friendly environment. Duties: Provide remote 2nd line it support to their contracted clients via phone/email Contribute to the maintenance of their IT documentation database After identifying the issue, you will talk the user through the required steps to resolve … when necessary Experience preferred: Excellent problem solving skills Up to date Windows experience Network support Office 365, Azure, SharePoint, OneDrive Anti Virus Software Mail Filtering - Mimecast or similar Personal qualities: Flexible, adaptable and calm when under pressure Willingness to self develop Honesty and dependability Well presented, personable, team player ...