The ITSupport Executive key role is to support the ITSupport Client Base, ensuring their queries/issues are resolved in a timely manner and to carry out the day to day monitoring of in house and client equipment both physical and cloud stored. Role Achieve KPI’s given within your role where they … project management, web demonstrations and training. Actioning and Resolving faults, liaising with the necessary clients and colleagues, and documenting via cases. Escalate complex issues/faults to the Senior ITSupport Executive Providing customer support and training via web demonstration, telephone and customer visits. To maintain the best professional relationship with our customers. Provide assistance to other … knowledge with others. Training Training will take place online via weekly lessons through Velocity Academy. The apprentice will also have monthly scheduled coaching calls. Working full time on the ITSupport Desk Apprenticeship Standard Information communications technician (level 3) Training Provider VELOCITY 1st LIMITED Working Week Monday to Friday Working hours 09:00 - 17:00 Expected Duration More ❯
A client of ours in the Harlow area are recruiting an ITSupport Specialist to join their team. This is a full-time permanent position working Monday - Friday 8.30am - 5.00pm and paying £26,000 - £30,000 per annum depending on experience. Please note you must be able to drive for this position and within an easy commutable distance … due to on-call duties. Key Duties include but are not limited to: Act as first-line ITsupport, responding to Helpdesk tickets promptly. Prioritised and escalated complex issues as needed. Resolved issues with Windows/macOS, networks, and business applications. Provided support for desktops, laptops, mobile devices, printers, and other peripherals. Handled onboarding/offboarding, including … operations. Maintained and troubleshooted printers, Wi-Fi, and barcode scanners. Installed, configured, and maintained software and hardware. Applied security patches and monitored cybersecurity systems. Supported Microsoft 365 and maintained IT asset inventory. Documented technical issues and ensured compliance with IT policies. Skills and Experience required to be considered for this ITSupport Specialist position More ❯
ITSupport Graduate £25-30,000 per annum + permanent benefits Chelmsford - 5X a week on-site Are you a recent IT graduate looking to launch your career in a fast-paced, hands-on environment? We're looking for enthusiastic and driven individuals to join our ITSupport team. This is the perfect opportunity to … apply your technical knowledge, develop your skills, and gain valuable industry experience. What You'll Do: Provide first-line technical support to colleagues and clients Diagnose and troubleshoot hardware, software, and network issues Assist with system installations, updates, and maintenance Escalate complex issues to senior team members where required Always deliver excellent customer service and clear communication What We … re Looking For: A recent degree in IT, Computer Science, or a related field Strong problem-solving and analytical skills Excellent communication and interpersonal skills A genuine interest in technology and continuous learning Ability to work both independently and as part of a team What We Offer: Full training and mentorship from experienced IT professionals Opportunities for career More ❯
We are delighted to be working on behalf of an award-winning commercial motor insurer based in Chelmsford who are looking to appoint an ITSupport Analyst to join their team. This role will be suitable for an experienced ITSupport professional looking to further their skillset and join a forward-thinking company. Key Responsibilities: Provide … technical support to staff members. Troubleshoot and resolve incidents involving various systems, applications, and technologies either through remote access or by providing direct user assistance. Keep users informed about the status of their tickets. Proactively manage service desk queues, handle unassigned tickets, and continuously update work information. Facilitate and support internal office relocations and new user configurations. Cabling More ❯
ITSupport Analyst (1st/2nd line) 30-35,000 per annum + permanent benefits Fully On-Site - Chelmsford Key Responsibilities (include, but are not limited to): Provide technical support to staff members through phone calls or email correspondence and maintain detailed records of all IT requests. Keep users informed about the status of their tickets … systems, applications, and technologies either through remote access or by providing direct user assistance. Proactively manage service desk queues, handle unassigned tickets, and continuously update work information. Facilitate and support internal office relocations (IT equipment only) and new user configurations. Cabling and network patch management. Inventory and asset management. Assist in various application and infrastructure projects. Essential skills More ❯
ITSupport Engineer | Birmingham | Up to £35k | O365 | VMware | Azure The Role This role is based out of the Birmingham office and is with one of the UKs leading MSPs. Within the role you'll have opportunity to tackle a range of technical issues covering 1st, 2nd and some 3rd Line duties. The role gives you the opportunity … to pick up skills in a range of different areas from virtualization and servers through to Networking and the cloud. Given the MSP nature, it'll be fast paced environment, but this will only aid you in picking up new skills and developing your career. There is a field-based element to this role, where you will be required … supporting the infrastructure and systems Efficiently resolving technical incidents and problems Play a pivotal role in a range of different projects of both a medium and large scale nature Support and coach more junior members of the team Develop and produce high quality IT documentation, following the correct procedures Orchestrate and initiate changes to infrastructure systems Technology you More ❯
