3 of 3 Problem Management Jobs in Essex

engineers while also managing offshore resource, ensuring high levels of service delivery across the business. You'll be central to everything from incident management and support through to project delivery and cloud transformation , with real autonomy and visibility across the organisation. Key Responsibilities Lead and manage a small infrastructure … team (circa 3 engineers) plus offshore resource Own incident and problem management , acting as the escalation point through to resolution Deliver reliable infrastructure support across multiple global sites Drive service delivery standards and continuous improvement Lead and contribute to infrastructure projects , including cloud migration Oversee hardware, systems, networks ...

mobile platforms including Android and iOS Troubleshoot issues within a Microsoft 365 hybrid environment, including Exchange Online, Teams, SharePoint, Intune, and identity/access management Manage joiners, leavers, and internal role changes, ensuring secure and efficient access provisioning Install, configure, and maintain IT hardware and software in line with … security improvements Support internal processes aligned with ISO 27001, collaborating with departments such as HR, Finance, and Compliance Assist with ongoing service improvement, problem management, and documentation Service Desk Analyst - Skills and Experience Minimum of 2 years' experience working as a Service Desk Analyst or in a similar ...

projects including upgrades, migrations, security improvements, and hardware refresh programmes Support ISO 27001-aligned processes and collaborate with other teams as appropriate Participate in problem management and continuous improvement initiatives Ongoing training and development, including support for IT certifications Work as part of a collaborative IT team where … years’ experience in a Service Desk or IT support role within a Windows/Microsoft-based environment, including an understand Microsoft 365 administration, endpoint management systems and software packaging (RMM, MDMs) Strong diagnostic and troubleshooting ability, using a structured approach to problem resolution Clear and confident communicator, comfortable ...