Role Description Job Title Overseas Contractor Initiator PSNo Name DEEPTI TAMHANE Project ID M Location UKLondonBevis Marks Position Start Date Position End Date Booking BU CIS Delivery BU CK Reason for RR New Business Client Interview False PSNo Name of Rotation resource NA Job Description Purpose of the Role The role is responsible for managing Service Transition and … Change across a portfolio of services aligned to business workstreams this includes Service Design delivery across early Project initiation tracked through to OAT and Go Live The aim of the role being to control prevent and manage the risk of unplanned service interruption across the business and ensure IT Services remain operable and supportable against defined outcomes Key … addressed Deal with service transition and service change for both new and existing demand Undertake Service Design activities to ensure all nonfunctional and servicerelated aspects are addressed in early project initiation through to delivery into Production Review challenge and agree 3rd Party Service Schedules regarding SLAs and appropriate levels of cover Attend Technical Design Reviews in order to More ❯
IT Technical Service Delivery Manager Location: Grays, Essex Are you a seasoned IT professional from an MSP background looking to step into a leadership role where your technical expertise and projectdelivery skills truly make an impact? We're on the lookout for a Technical Service Delivery Manager to lead complex issue resolution, support our Service … Desk, and drive successful project outcomes alongside our Project Manager. What You'll Be Doing: Be the go-to expert for escalated technical issues Collaborate with the Service Desk Manager to improve tools, workflows, and client satisfaction Partner with the Project Manager to scope and deliver IT projects Mentor and guide technical team members Identify and implement … improvements in service delivery Maintain accurate technical documentation and report on KPIs What You'll Bring: Experience in IT support or technical management (MSP experience ideal) Strong knowledge of IT infrastructure, networks, and cloud services (Azure essential) Proven leadership and projectdelivery skills Excellent communication and stakeholder management ITIL, PRINCE2, or Agile certifications (a plus) Why Join More ❯
Basildon, Essex, England, United Kingdom Hybrid / WFH Options
Nigel Frank International
ll play a key part in delivering large-scale cloud installations and migrations, working across Azure, Microsoft 365, SharePoint, and wider network environments. The role combines hands-on technical delivery with collaboration alongside 2nd and 3rd line engineers, ensuring smooth project rollouts and reliable ongoing support. Typical work will include: Leading Azure and Microsoft 365 migrations - including 200+ … configuration projects Implementing, configuring, and maintaining firewalls, servers, and networking infrastructure Troubleshooting and resolving cloud, networking, and connectivity issues Supporting and mentoring engineers on escalated technical matters Ensuring smooth projectdelivery with a focus on performance, security, and reliability What We're Looking For Proven experience in Azure and Microsoft 365 migrations and administration Strong understanding of networking More ❯
operational efficiency of all applications, proactively addressing issues and driving continuous process improvements. This position demands a hands-on technical approach blended with a steadfast dedication to superior service delivery . Beyond ERP, you will also contribute to general IT support, particularly concerning the Microsoft 365 suite and wider IT operations, ensuring a cohesive and dependable technology experience for … integration points between the ERP and associated systems (eg, Accounting, CRM, Inventory tools). Maintain accurate and clear technical documentation covering processes, configurations, and application architecture. User Experience & Service Delivery Act as the escalation point for complex technical or application-related incidents. Deliver professional, timely, and user-centric support to all staff, fostering a positive service experience. Cultivate effective … within Active Directory and Azure AD . Contribute to broader service desk functions, including basic endpoint troubleshooting, access control, and IT compliance checks. Strategic Projects & Improvements Participate in IT projectdelivery, focusing on software upgrades, new system rollouts, and integration initiatives. Perform root cause analysis on persistent problems to recommend and implement lasting solutions. Stay current with emerging More ❯
operational efficiency of all applications, proactively addressing issues and driving continuous process improvements. This position demands a hands-on technical approach blended with a steadfast dedication to superior service delivery . Beyond ERP, you will also contribute to general IT support, particularly concerning the Microsoft 365 suite and wider IT operations, ensuring a cohesive and dependable technology experience for … integration points between the ERP and associated systems (e.g., Accounting, CRM, Inventory tools). Maintain accurate and clear technical documentation covering processes, configurations, and application architecture. User Experience & Service Delivery Act as the escalation point for complex technical or application-related incidents. Deliver professional, timely, and user-centric support to all staff, fostering a positive service experience. Cultivate effective … within Active Directory and Azure AD . Contribute to broader service desk functions, including basic endpoint troubleshooting, access control, and IT compliance checks. Strategic Projects & Improvements Participate in IT projectdelivery, focusing on software upgrades, new system rollouts, and integration initiatives. Perform root cause analysis on persistent problems to recommend and implement lasting solutions. Stay current with emerging More ❯
operational efficiency of all applications, proactively addressing issues and driving continuous process improvements. This position demands a hands-on technical approach blended with a steadfast dedication to superior service delivery . Beyond ERP, you will also contribute to general IT support, particularly concerning the Microsoft 365 suite and wider IT operations, ensuring a cohesive and dependable technology experience for … integration points between the ERP and associated systems (e.g., Accounting, CRM, Inventory tools). Maintain accurate and clear technical documentation covering processes, configurations, and application architecture. User Experience & Service Delivery Act as the escalation point for complex technical or application-related incidents. Deliver professional, timely, and user-centric support to all staff, fostering a positive service experience. Cultivate effective … within Active Directory and Azure AD . Contribute to broader service desk functions, including basic endpoint troubleshooting, access control, and IT compliance checks. Strategic Projects & Improvements Participate in IT projectdelivery, focusing on software upgrades, new system rollouts, and integration initiatives. Perform root cause analysis on persistent problems to recommend and implement lasting solutions. Stay current with emerging More ❯
issues and implement long-term solutions. Provide 1st Line support coverage during staff shortages or peak demand. Manage escalated tickets from internal teams and external vendors. Assist with reporting, projectdelivery, and administrative tasks. Support and improve the ITSM platform (SysAid). Deliver desktop support including rebuilds, upgrades, migrations, and performance tuning. Key Skills & Experience Strong working knowledge More ❯
issues and implement long-term solutions. Provide 1st Line support coverage during staff shortages or peak demand. Manage escalated tickets from internal teams and external vendors. Assist with reporting, projectdelivery, and administrative tasks. Support and improve the ITSM platform (SysAid). Deliver desktop support including rebuilds, upgrades, migrations, and performance tuning. Key Skills & Experience Strong working knowledge More ❯
PLC, HMI, and SCADA systems, producing detailed technical documentation including test procedures and operation manuals. Provide technical input in system design, troubleshooting, and integration, attending meetings with clients and project stakeholders. Contribute to the development of new automation products and control strategies, ensuring they meet performance, safety, and reliability targets. Work to defined project schedules in collaboration with … the Systems Engineering Manager to ensure timely and successful project delivery. Skills & Experience Required: Degree or HNC in Electrical, Electronic, or Control Engineering (or equivalent). Proven experience in PLC programming and SCADA development - with strong knowledge of IEC (phone number removed) programming languages. Solid understanding of industrial automation, control system integration, and electrical design principles. Experience interpreting P More ❯