service requests that are logged by all customers, either by phone, email, live chat or portal Ensuring all incidents and service requests are logged into ITSM package Ensuring all SLA obligations are met in the delivery of the above services Ensuring any incidents or service requests that cannot be fulfilled in a timely manner are escalated to the appropriate team More ❯
Brentwood, Essex, United Kingdom Hybrid / WFH Options
Opus People Solutions Ltd
based activity. Operating largely within established frameworks and processes, the Analyst will ensure prompt resolution to incident and service request from the ICT Help Desk using agreed timescales and SLA's. The role requires the post holder also to be mindful of information security, disaster recovery and data protection and where required take responsibility of these areas. As the Council More ❯
Hutton, Essex, United Kingdom Hybrid / WFH Options
Opus People Solutions Ltd
based activity. Operating largely within established frameworks and processes, the Analyst will ensure prompt resolution to incident and service request from the ICT Help Desk using agreed timescales and SLA's. The role requires the post holder also to be mindful of information security, disaster recovery and data protection and where required take responsibility of these areas. As the Council More ❯
Installation AV Engineer Basic salary dependant on experience £30,000 - £34,000 25 days holiday , Travel, Accommodation & Food ( Engineer Credit Card) All tools and transport provided Company Mobile Phone & Laptop AV Talent are pleased to be add another award winning More ❯
