6 of 6 SLA Jobs in Essex

timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid ...

team as needed. Work closely with IT suppliers and business stakeholders to ensure new IT solutions and changes meet business requirements, are delivered within SLA and comply with IT Standards.This may involve producing technical documentation, Project Management activities and taking ownership from concept through to delivery. Provide ownership for incident ...

response to any IT enquiries. We have a 24hr helpdesk allowing you to report any issues and let the technical team respond to your SLA’s. ...

customers, either by phone, email, live chat or portal Ensuring all incidents and service requests are logged into ITSM package Ensuring all SLA obligations are met in the delivery of the above services Ensuring any incidents or service requests that cannot be fulfilled in a timely manner are escalated ...

directly provide 2nd and 3rd line support on an exceptional basis Ensure incidents, problems, and alerts are managed and acted upon within OLA and SLA’s, managing major incident escalations from a technical perspective and managing activities with third parties, ensuring continuity of services. Collaborate with Product Owner, Delivery Managers ...

cloud services Ensure performance and availability of business-critical systems Manage incidents, service requests, and system documentation Maintain asset registers and licensing records Supplier & SLA Management Act as the primary contact for external IT providers Monitor SLA performance and manage service delivery Support supplier relationships and contract oversight Escalate ...