Facilities Helpdesk Manager
- Hiring Organisation
- CBW Staffing Solutions Ltd
- Location
- Basildon, Essex, South East, United Kingdom
- Employment Type
- Permanent
prioritisation skills. Strong problem-solving and decision-making ability. Commercial awareness and an understanding of operational performance. A proactive approach to continuous improvement. Excellent communication and influencing skills. Key Responsibilities Take ownership of the customer experience across the Helpdesk operation. Build and maintain strong relationships with key customers and stakeholders. … queries, concerns and escalations. Lead the resolution of customer complaints, ensuring issues are dealt with promptly and professionally. Ensure customers receive clear and regular communication throughout the lifecycle of maintenance works. Identify recurring service issues and introduce preventative measures to improve customer satisfaction and retention. Lead ...