3 of 3 Support Analyst Jobs in Essex

Product Support Analyst Location: Chelmsford, Essex (Hybrid – 1 day per week onsite, remainder remote) About the Role This is an exciting opportunity to launch your career in technology with a dynamic and growing team. As a Product Support Analyst , you’ll be working on cutting edge … liaising directly with clients to deliver an outstanding customer service experience while supporting key technology platforms. Key Responsibilities Provide first-line application support by responding promptly and professionally to user queries via phone, email, and ITSM tool, ensuring all issues are tracked through to resolution within agreed SLAs. Troubleshoot ...

social care organisations, our work impacts millions of lives every day. What we do matters. Were growing fast and were looking for a Technical Support Analyst to strengthen our 3rd-line capability across Business Intelligence and core Windows/SQL infrastructure. This role will identify workarounds, resolutions … investigation for problem root causes as well as serving as an escalation point for application support teams for any concerns on the platform more generally. The role involves working closely with resolver teams, problem management, service, change and development teams - applying Windows expertise to resolve incidents, progress problem records ...

social care organisations, our work impacts millions of lives every day. What we do matters. Were growing fast and were looking for a Technical Support Analyst to strengthen our 3rd-line capability across Business Int click apply for full job details ...