Team Leader
- Hiring Organisation
- MSX International Limited
- Location
- Colchester, Essex, United Kingdom
- Employment Type
- Permanent
quality standards in technical support and parts processes Warranty/parts interactions: causal part identification, returns/traceability, pre-approval impacts on parts flow. Workforce management principles: coaching, performance management, skills matrices, scheduling. Customer experience metrics and principles (CSAT, first-contact resolution, fix-it-right-first-time) You can learn ...