8 of 8 Customer Service Jobs in Fareham

Service Desk Analyst - Fareham 3 days/2 days remote - up to £42,500 plus benefits Are you an experienced IT support professional who enjoys solving technical issues and delivering excellent customer service? We're looking for an IT Service Desk Analyst to join a busy … incidents through to resolution, and ensuring users receive a high-quality support experience. Key Responsibilities Provide first-line IT support via phone, email, self-service portal and in person. Log, prioritise and manage incidents and service requests within the ITSM system. Diagnose and resolve hardware, software, desktop, laptop ...

Customer Advisor Salary: £13.45 per hour (Living Wage Employer) Location: Portsdown West, Fareham, PO17 6AD Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to become an IT Customer Advisor, working with our client, Capgemini. In this … role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues ...

Service Desk Team Leader Location: Fareham Contract length: Up to 6 months Pay rate: £40,000 per annum equivalent Role Purpose The IT Service Desk Team Leader is responsible for overseeing the day-to-day operations of the support team. This role ensures that high-quality technical assistance … provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting 1-to-1s, and overseeing ...

Title: IT Service Desk Team Leader Location: Fareham Contract length: Up to 6 months Pay rate: £40,000 per annum equivalent Role Purpose The IT Service Desk Team Leader is responsible for overseeing the day-to-day operations of the support team on behalf of a household-name … global luxury beauty and retail brand. This role ensures that high-quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead ...

Support Engineer to support our customers. You will be based at our head office in Whiteley. You will sit with our knowledgeable Service Desk when at head office, who will fully support you in your day to day. You will be utilising your excellent and prompt customer support … house teams tailor our services to suit every client's unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Benefits ...

Title: IT Service Desk Team Leader Location: Fareham (4 days onsite) Contract Length: 6 Months with potential extension Pay Rate: £40,000 per annum equivalent About the Role Are you a senior support analyst ready to take the next step, or an experienced leader looking for an exciting contract … with a household name? We are seeking an IT Service Desk Team Leader to oversee the day-to-day operations of our support team on behalf of a prestigious, global luxury beauty and retail brand. Based in our Fareham office (working 4 days onsite ), this role perfectly balances "hands ...

Service Desk Analyst - Fareham 3 days/2 days remote - up to £42,500 plus benefits Are you an experienced IT support professional who enjoys solving technical issues and delivering excellent customer service? We're looking for an IT Service Desk Analyst to join a busy ...

SLAs * Troubleshooting and managing client tickets from start to resolution * Working closely with stakeholders, analysts, and developers * Communicating clearly with clients and delivering excellent customer service * Gathering requirements for system changes (RFCs) and supporting their delivery * Testing, documenting, and supporting application updates * Assisting with debugging and implementing improvements ...