IT Support Desk Agent
- Hiring Organisation
- Mexa Solutions LTD
- Location
- Fareham, Hampshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 - £40,000 per annum
support business-critical applications, and keep tickets moving with clear updates and great service. What you’ll do Handle support tickets via phone / email / chat (triage through to resolution) Troubleshoot hardware, software, and basic network issues Support web-based applications and secure portals Administer … users, permissions and access (Windows / Linux) Maintain accurate ticket notes, documentation and knowledge articles Escalate complex issues and work closely with wider IT teams What you’ll bring 2 to 3 years’ experience in IT support / helpdesk or customer-facing technical support Good Windows ...