18 of 18 Customer Service Jobs in Farnborough

of computer hardware, software, and networking concepts. Excellent troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong customer service orientation. Understanding of mobile technology and OS (i.e. Android, iOS, Windows). Desirable Experience with specific operating systems (e.g., Windows, macOS, Linux). Experience with common IT More ❯

with our broad portfolio of products and providing services built on insight and honed with technological advances and smart applications. https://www.idoxgroup.com The role of 2nd Tier Service Desk Analyst could be an opportunity for someone with Idox Uniform experience, gained in a local government environment to bring their skills to Idox and forge a career as … an Applications expert in the private sector, supporting, advising and troubleshooting for our public sector clients. Working as a member of the Service Desk team within the Land, Property and Public Protection Division, the post holder will provide high quality advice and support to assure a first-class customer service. By taking full ownership of support requests, fully … experience in the Land, Property and Public Protection domain. Key responsibilities Supporting Idox products used by Local Government with a focus on the Uniform product suite Responding to all customer support incidents within the agreed SLA timescales Taking ownership of all assigned incidents and progressing these through to resolution, ensuring the customer is kept informed of incident progress More ❯

of computer hardware, software, and networking concepts. Excellent troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong customer service orientation. Understanding of Operating Systems (i.e. Android, iOS, Windows) Knowledge of ITSM platforms (ServiceNow) Experienced using Project Management platforms (Jira, Confluence, Project) Strong skills required within Microsoft More ❯

to develop your IT career? Maybe it's your first step, maybe your looking for the next step? If you have the knowledge or expertise in delivering outstanding IT service management, we can provide you with the right tools to become a successful member of our brand Service Desk Team! We are building a new team of Service … of could be anything from resetting passwords, processing access requests as well as more technical issues too. We are looking for people to resolve each query with using outstanding customer service skills, action whatever they have been trained to do and highlight the more complicated issues to the appropriate colleagues. We also want our team to take ownership … a mix of days and nights and be based on site at our location in Farnborough. What you'll be doing: Successfully handling IT related queries to support the service delivery, within contractually agreed time frames. Delivering exceptional customer service to a variety of customers across the business. Taking ownership of each query and fulfil the necessary More ❯

nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers. nscglobal offers a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer … known on-site solutions and workarounds and assists users to recover and continue operation. For all requests that cannot be directly resolved, provides an effective interface between users and service providers. Uses judgement in applying guidelines for setting priorities for resolution, monitoring progress, and applying escalation procedures for problems not progressing satisfactorily. Handles all complaints efficiently and professionally. Proposes … discusses and evaluates potential solutions with service providers and implements agreed field modifications or workarounds. In consultation with users, demonstrates all features, plans requirements, installs (including field modification) and commissions desk-top systems, products and services and their upgrades. Ensures that all requests from users for assistance are handled promptly and effectively; is pro-active to ensure that users More ❯

QiO Technologies is looking for an ambitious, customer facing, Director of Engineering Services Delivery who will be responsible developing and validating innovative engineering solutions and directing senior development engineers to achieve outstanding customer success. The role requires previous experience in the IoT, Industrial and software sector as well as knowledge across one or multiple vertical industries such as … Manufacturing, Aerospace, Steel, Glass, Oil & Gas. Job Responsibilities - Overall responsibility and accountability for QiO customer service delivery. - Ensure the management of service delivery processes, across key functional areas: 1. Pre-Sales Accelerator 2. Engineering 3. Common Services 4. Project management 5. Data science - Manage a team: performance management and interpersonal communication duties. - Collaborate with senior staff to … meet deliverables timeframe. - Provide regular progress, roadblock, and opportunity reports to senior management. - Ensure customer issues, communications, workshops are planned and managed. - Work with delivery partners and partner ecosystem. Job Requirements Minimum: BSc/BEng in Engineering or Computer Science. Preferred: An advanced degree in Engineering and knowledge of mechanical and/or electrical control systems preferred. 10+years' experience More ❯

will be required to work onsite in Farnborough for 3 days a week and must have a valid UK driving license, as the role involves ad hoc travel to customer sites and international travel. Duties/Responsibilities: Responsible for field installation & support of infrastructure hosting SS8 Products in secure environments. Ensure all client PCs and servers are appropriately hardened … Server, Active Directory, DNS, DHCP, Group Policy Experience with WSUS, security baselines, server hardening Networking fundamentals: LAN/WAN, routers, switches, firewalls Understanding of network and IT security Excellent customer service and communication skills Ability to travel Desirable: Knowledge of UNIX/Linux systems Experience with NAS (NetApp or Dell) Experience with SIEM solutions Experience with Atlassian Confluence More ❯

Job Title Field Service Engineer Oxford/Reading Job Description The purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customer service partners. Would you like the challenge to work both individually and as part of a wider team to install, maintain and repair our wide range of … field change order activities on complex healthcare systems. Diagnosing mechanical, hardware and software system failures using established procedures and information. Determining most cost effective repair/solution to minimize customer downtime. Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by 7 working pattern. You are … a part of a regional team of collaborative Field Service Engineers who are expected to work to the highest standards to ensure first class service is delivered to our customer base whilst ensuring Quality & Regulatory standards are adhered to in this heavily regulated industry. You are reporting directly to the District Service Delivery Manager . To More ❯

agents with all applicable aircraft documents required for trip planning. Verify the eligibility of aircraft to fly internationally. Ensure the safe and legal coordination of scheduled flights. Provide exceptional customer service to internal and external customers. Understand and interpret applicable regulations to ensure compliance. Assist in arranging crew hotels and transportation internationally as required. Monitor weather and other … events that could impact aircraft operations. Assist with research of flight and service deviations. Report any non-compliance observations related to safety, security, or quality issues. Make rapid decisions concerning safety, regulations, and the economy of operations. Ensure efficient and timely communication of all international flight details. Notify relevant teams of any unforeseen situations or changes in international flights … that may affect operations. Provide exceptional customer service to internal and external customers. EDUCATION & EXPERIENCE Bachelor's degree (B.A.) or related experience and/or training; or an equivalent combination of education and experience. A dispatch license and knowledge of Business Aviation are a plus. REQUIRED SKILLS & QUALIFICATIONS Legal ability to work in the UK. Familiarity with core More ❯

Job Description: As a Field Service Engineer within the National Service Team, you will be responsible for providing high quality field based technical expertise at customers sites across the country. You will be responsible for installation, calibration, fault finding, training and fixing customer equipment. Responsibilities: To carry out repairs, on site commissioning, service and calibration of … customer's inline inspection equipment to the stated processes and procedures which will also include where required the provision of on-site customer training. Carry out upgrades and refurbishments on customer site. Handle on site customer queries in a fair and courteous manner. Must be prepared to adapt to all types of environments and comply with … where required. Requirements: Essential: Good Technical Electrical/Electronics skills Minimum BTEC/ONC/HNC or similar qualification in electromechanical/electrical engineering Ideally experience in a field service role and familiar with all aspects of customer service including commissioning, repairs, and servicing. PLC programming and knowledge of PC hardware an advantage Good PC literacy Good More ❯

Job Title Field Service Engineer MRI - London Job Description Job Posting Description In this role, you have the opportunity to make life better Looking at the challenges the world is facing today Philips' purpose has never been more relevant. The world and our customers' needs are changing faster than ever before and while we are proud of what we … do more. That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs. The purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customer service partners. Would you like the challenge to work both individually and as part … field change order activities on complex healthcare systems. Diagnosing mechanical, hardware and software system failures using established procedures and information. Determining most cost effective repair/solution to minimize customer downtime. Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by 7 working pattern. You are More ❯

in the Farnborough (Hampshire) office for a minimum of 3 days a week and have a valid UK driving license, as this role will involve ad hoc travel to customer sites and international travel. This job requires security clearance or the willingness and ability to obtain security clearance. Duties/Responsibilities of Position: Assist other Engineers with advanced troubleshooting … as well as testing new installation procedures and products. Responsible for field installation & support of the company's Products. Provide remote support to customer base. Assist customers with upgrades of hardware and software. Be the interface for New Product Introduction. Help customers with equipment configuration. Assist in scripting automation. Provide training on product operation, one-on-one or in … small groups. Work closely with other groups to ensure successful and high customer satisfaction. Location, Lawful and Data Intelligence Products and Protocols. Participate in customer technical assistance troubleshooting conference calls. Manage the segregated local network infrastructure. Deploy and maintain remote connectivity to customer networks from the local support office. Maintain and enhance customer monitoring tools. Will More ❯

in the Farnborough (Hampshire) office for a minimum of 3 days a week and have a valid UK driving license, as this role will involve ad hoc travel to customer sites and international travel. This job requires security clearance or the willingness and ability to obtain security clearance. Duties/Responsibilities of Position: Assist other Engineers with advanced troubleshooting … as well as testing new installation procedures and products. Responsible for field installation & support of the company's Products. Provide remote support to customer base. Assist customers with upgrades of hardware and software. Be the interface for New Product Introduction. Help customers with equipment configuration. Assist in scripting automation. Provide training on product operation, one-on-one or in … small groups. Work closely with other groups to ensure successful and high customer satisfaction. Location, Lawful and Data Intelligence Products and Protocols. Participate in customer technical assistance troubleshooting conference calls. Manage the segregated local network infrastructure. Deploy and maintain remote connectivity to customer networks from the local support office. Maintain and enhance customer monitoring tools. Will More ❯

in the Farnborough (Hampshire) office for a minimum of 3 days a week and have a valid UK driving license, as this role will involve ad hoc travel to customer sites and international travel. This job requires security clearance or the willingness and ability to obtain security clearance. Duties/Responsibilities of Position: Assist other Engineers with advanced troubleshooting … as well as testing new installation procedures and products. Responsible for field installation & support of the company's Products. Provide remote support to customer base. Assist customers with upgrades of hardware and software. Be the interface for New Product Introduction. Help customers with equipment configuration. Assist in scripting automation. Provide training on product operation, one-on-one or in … small groups. Work closely with other groups to ensure successful and high customer satisfaction. Location, Lawful and Data Intelligence Products and Protocols. Participate in customer technical assistance troubleshooting conference calls. Manage the segregated local network infrastructure. Deploy and maintain remote connectivity to customer networks from the local support office. Maintain and enhance customer monitoring tools. Will More ❯

in the Farnborough (Hampshire) office for a minimum of 3 days a week and have a valid UK driving license, as this role will involve ad hoc travel to customer sites and international travel. This job requires security clearance or the willingness and ability to obtain security clearance. Duties/Responsibilities of Position: Assist other Engineers with advanced troubleshooting … as well as testing new installation procedures and products. Responsible for field installation & support of the company's Products. Provide remote support to customer base. Assist customers with upgrades of hardware and software. Be the interface for New Product Introduction. Help customers with equipment configuration. Assist in scripting automation. Provide training on product operation, one-on-one or in … small groups. Work closely with other groups to ensure successful and high customer satisfaction. Location, Lawful and Data Intelligence Products and Protocols. Participate in customer technical assistance troubleshooting conference calls. Manage the segregated local network infrastructure. Deploy and maintain remote connectivity to customer networks from the local support office. Maintain and enhance customer monitoring tools. Will More ❯

in the Farnborough (Hampshire) office for a minimum of 3 days a week and have a valid UK driving license, as this role will involve ad hoc travel to customer sites and international travel. This job requires security clearance or the willingness and ability to obtain security clearance. Duties/Responsibilities of Position: Assist other Engineers with advanced troubleshooting … as well as testing new installation procedures and products. Responsible for field installation & support of the company's Products. Provide remote support to customer base. Assist customers with upgrades of hardware and software. Be the interface for New Product Introduction. Help customers with equipment configuration. Assist in scripting automation. Provide training on product operation, one-on-one or in … small groups. Work closely with other groups to ensure successful and high customer satisfaction. Location, Lawful and Data Intelligence Products and Protocols. Participate in customer technical assistance troubleshooting conference calls. Manage the segregated local network infrastructure. Deploy and maintain remote connectivity to customer networks from the local support office. Maintain and enhance customer monitoring tools. Will More ❯

German Speaking Customer Support Specialist Location: Farnborough/Hybrid Sector: Business Technology Services Salary: £30,000 - £32,000 Languages: Fluent German & English Required Start Date: ASAP The Company Join a fast-growing tech company at the forefront of innovation in global communication and business technology services. The Role As a German Speaking Customer Support Specialist , you’ll provide … exceptional front-line technical support to global business clients using their innovative communication platform and hardware. You’ll be a vital part of the Customer Support Team, helping customers resolve technical issues, communicating clearly throughout the support process, and ensuring a smooth and consistent experience across the full product suite. Key Responsibilities Respond to customer calls and emails … sofdtware communication deployment Coordinate and track hardware repairs and ensure correct tablet configuration Triage bugs and manage their progress through the bug tracking system Collaborate with internal teams on service desk-related matters Provide data entry and configuration support across departments Occasionally travel to the office or customer sites for equipment or training Candidate Requirements Fluent in German More ❯

Job Title Field Service Engineer Job Description Field Service Engineer As a Philips Service Engineer you will play a leading role in supporting the technical needs of Philips customers and customer service partners in the Dublin area. Working collaboratively with the wider organisation to provide exceptional service to our customers, you will provide services … the Imaging Systems portfolio both on-site and remotely. Your role: Provide field and remote technical support to customers and colleagues based on training and experience. Maintain proficiency in customer service tools and applications. Work with remote support team, delivering direct remote assistance to customers. Conduct corrective, preventative, installation, and field change order activities on complex healthcare systems. … Diagnose mechanical, hardware, and software failures using established procedures. Determine cost-effective repairs to minimize customer downtime. Manage escalations, keeping stakeholders updated on progress. Maintain knowledge through continual training for regulatory compliance. Ensure timely and efficient administration compliance with reporting procedures. Safely handle and store all company property, including tools and spare parts. From competitive salary, company car and More ❯