2 of 2 Service Management Jobs in Fife

Salary : Competitive About the Role We are seeking a motivated and technical experienced Team Lead to provide mentoring,guidance and leadership to our IT Service Desk teams. This role is pivotal in driving serviceand technical excellence, resolving customer issues, and developing your team whilemaintaining outstanding customer satisfaction. You will … lead by example, mentor your teammembers, and delivering client service excellence according to the Redsquid values. Key Responsibilities • Lead and develop a Service Delivery team, fostering a proactive, high-performanceculture driving Ownership, Communication and Action.• Act as the initial technical escalation point for your team, ensuring swift resolution ...

cross‐functional projects involving applications, digital transformation, or process optimisation. Hands‐on experience with applications such as SAP, PLM, CAD, CRM, and Risk Management tools. Qualifications Third level qualification (desirable) Hands‐on experience with applications such as SAP, PLM, CAD, CRM, and Risk Management tools. Experience acting … first line support for business users Understanding of end‐to‐end business processes (e.g., engineering, supply chain, finance). Familiarity with ITIL or similar service management frameworks. Excellent interpersonal skills as this role is heavily people facing **Please note every successful candidate must complete Security Clearance: BPSS (minimum ...