2 of 2 Stakeholder Management Jobs in Fleet

exceptional service delivery across the software solutions. As the IT Operations Manager/Software Solutions Service Delivery Manager you will play a critical part in bridging technical operations, client management, and business support to help scale efficiently and maintain a high standard of service across their software offerings, including third-party platforms. As a successful candidate you will join … projects and will have opportunities to shape process, strategy, and service innovation. DUTIES Your duties as an IT Operations Manager/Software Solutions Service Delivery Manager will include: Team Management and Development Distribute, manage and review the workload of the Professional Services Team (currently 8 direct reports) Conduct regular 1:1s, and manage team availability Facilitate monthly team meetings … to align on strategy, share knowledge, and drive cohesion Financial and Resource Management Produce monthly forecasts for the Professional Services Team Oversee service and product maintenance invoicing Work closely with finance to support accurate billing and budget control Client Relationships Coordinate and attend client meetings, site visits, and status reviews Build trusted relationships with customers to ensure satisfaction and More ❯

the profitable and efficient delivery of professional services by aligning operations with the company's growth strategy, ensuring strong governance, financial control, and resource planning across departments Customer Relationship Management - act as a senior point of contact for key clients, fostering strong relationships, ensuring satisfaction, and collaborating across teams to support retention and account growth Project Delivery Oversight - oversee … successful project execution with a focus on customer experience, governance, risk management, and continuous improvement through effective tools, communication, and escalation protocols. Consultancy Services - ensure the consultancy team is equipped and enabled to deliver high-quality, commercially viable solutions, while driving standardised methods, continuous improvement, and alignment with sales opportunities Customer Support Management - lead a responsive and effective … leader who combines strategic vision with hands-on operational expertise. In terms of knowledge skills and experience, you'll need: Senior-level experience in operations, service delivery, or programme management within an ERP or enterprise software consultancy would be highly advantageous Strong understanding of ERP implementation, preferably Sage X3, Intacct, NetSuite, SAP B1/ByDesign or similar platforms Proven More ❯