Gateshead, Tyne and Wear, North East, United Kingdom
Reed Technology
to sustainability? Do you want to lead a team strives to succeed and develop with the business? We have an exciting opportunity for a Service Desk Team Leader to lead a growing team through an exciting digital transformation. The Company This business is a leader in its field, providing … will play a key role in shaping the future of the organisation. The Role This business based in South Tyneside are looking for a Service Desk Team Lead to ensure the service desk team are focussed on maintaining a high level of customerservice and provide … guidance on how to improve standards to provide a better customer experience . You will work closely with the Service Desk to retain ITIL practices, lead on Major Incident Managment and in addition, there will be opportunity to improve process, systems and tools with a focus on delivering more »
Gateshead, Tyne and Wear, North East, United Kingdom
Onecom
and maintaining telecoms equipment and solutions on behalf of the Engineering Team at Onecom to the highest standard. The UC Engineer works on the Service Desk, advising customers on general queries and remotely diagnosing faults through to resolution and attending customer sites to rectify any faults that cannot … time - You have experience in working with ISDN, SIP and diagnostic tools - You demonstrate a positive “can-do” attitude - You have a passionate for customerservice - You have working knowledge of networking technologies What you'll be busy doing: - Attend customer sites throughout the UK to carry … Use of supplier portals to raise and escalate customers' support queries through to completion - Maintain and update all relevant installation and maintenance documentation and service support tickets - Deal with any technical escalations that are passed over from a Service Desk Engineer and manage outstanding service issues through more »
Gateshead, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
Onecom
detail and accuracy - You have an excellent understanding of Telephony solutions - You are orgainised, able to work to deadlines and prioritise workload - You have customerservice experience What you'll be busy doing: - Project manage the smooth delivery of Onecom products and services to customers including, but not … Leased Lines; -Hosted Telephony Solutions -On-Site Telephony (PBX) Systems. - Lead on projects, manage the process and provide weekly reporting via calls with the customer and our suppliers - Understanding the solution and process bespoke to the customer - Act as the single point of contact during the delivery process … and ensure high levels of customer satisfaction are maintained - Manage the on-boarding of new customers in-line with the internal company processes and procedures - Provide regular communication, support and project status reports to customers via email and telephone - Provide support to Project Delivery Managers - Management and provision of more »
Gateshead, Tyne and Wear, North East, United Kingdom
Northern Gas & Power
support tasks, you will be expected to deliver a wide range of bespoke services within SLA, deal with suppliers effectively and in line with customer expectations, manage your workload to ensure deadlines are met across multiple accounts while building and maintaining rapport with new and established clients. What exactly … including invoice validation, energy budget reports and supply management. The role helps in achieving strategic outcomes for the business by offering high standards of service to those customers who invest significant time, money and resource into their energy strategy. Examples of your main tasks: Serving as the lead point … of contact for all customer account management matters. Attend customer review meetings and manage customer specific account management plans. Building and nurturing strong, long-lasting client relationships. Invoice validation and energy budget reporting, working with the trading team to explain customer bills Managing your portfolio of more »
Gateshead, Tyne and Wear, North East, United Kingdom
Ad Warrior
liveable life. They believe that the people they support have the right to a full and flourishing life. They deserve the very best in service delivery. Driven by their core values, the charity strives to be open, enabling, inclusive and courageous in all that they do. The charity is … supporter services and database professional you will: Supporter Care Be the first responder to supporter enquiries, whilst organising and assigning workload appropriately to meet service level agreements. Deliver excellent standards of supporter care. Ensure all supporter care processes are documented, understood and reviewed in full, periodically. Support in the … Supporter Services by providing information and reports on supporter giving that informs decision making on marketing activities. Skills and Experience Experience of providing excellent customerservice, including managing and prioritising conflicting priorities Flexible approach to customerservice, going above and beyond expectations Knowledge and working experience more »
of PowerBI qualifications (six months) Driving Licence - Required due to travel across local sites What You'll Gain: Learning Culture: Access to a subscription service for continuous learning and skill expansion. Career Growth: Opportunities for personal and professional development in line with the company's rapid expansion. Dynamic Environment … company reports. Facilitate smooth client onboarding processes. Configure and operate the order processing system (Mintsoft) for new and existing clients. Set up clients with customerservice software systems, infrastructure, and hardware. Ideal Candidate Profile: Excellent communication and interpersonal skills. Proficiency in contacting customers via Microsoft Teams, phone, and … email. Self-motivated with the ability to thrive under pressure. Good experience in a service desk capacity Experience in troubleshooting complex software systems. Strong analytical mindset and exceptional attention to detail. Ready to Make an Impact? Join this exciting North East growth success story by submitting your CV today more »
insight which supports the fundraising team’s plans. Is this role for you? Ideally, you will have experience of working in a supporter or customerservice environment. Experience of working with a CRM database (preferably Raiser’s Edge) to manage supporter or customer information. You will be more »