key role, you'll oversee the day-to-day running of a 24/7 Service Desk, making sure customer SLAs and KPIs are met and exceeded: inspiring and coaching the team leaders and support staff, driving continuous improvement, and ensuring the smooth delivery of services to customers. You'll act as a trusted point of escalation, keeping calm under More ❯
Swansea, West Glamorgan, United Kingdom Hybrid / WFH Options
Inspire People
the systems you help create. Responsibilities Developing code to meet user needs. Following best-practice guidelines and help to improve those guidelines. Writing clean, secure and well tested code. Coaching and mentoring more junior colleagues. Operating the services they build and identifying issues in production DVLA love exploring new tools and choosing the best fit for the job. Here are More ❯
assist, you will be responsible taking all relevant information from the client and passing it through to the engineering team. Key Responsibilities: Support and upskill existing team members through coaching, feedback, monthly one-to-ones, and training sessions. Issue work to team members based on capacity/skillset/knowledge Ensuring customer faults and incidents are responded to and resolved More ❯
up to 10 agents to deliver exceptional outcomes for customers and the business. Support the Customer Support Manager in driving positive departmental changes. Develop team skills through 1:1s, coaching, huddles, and meetings. Build strong relationships with key internal stakeholders. Act as an escalation point for team support when needed. Remove obstacles preventing agents from delivering outstanding service. Shifts You More ❯
staff and management are confident using the new systems Candidate Requirements Experience in senior hospitality management or as an EPOS Engineer with strong communication and training skills Passion for coaching and developing others Professional, approachable, and customer-focused Experience with Aztec systems (desirable) Strong interpersonal skills and ability to build rapport Full UK driving licence and reliable vehicle (MOT and More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
NST Recruitment Ltd
Bid Manager Bid Management, RFI/RFP, Proposals, Private & Public Sector, Effective Communication, Documentation, Coaching, Stakeholder Management, 12-Month Fixed-Term Contract (FTC), Remote (UK) Up to £50,000 + Benefits This is a fantastic Bid Manager (12-month FTC) opportunity to work with a leading UK-based technology services organisation and play a crucial role in overseeing high-value More ❯
About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for More ❯
