6 of 6 Remote Customer Service Jobs in Glamorgan

Customer Service Team Lead Cardiff - Hybrid, 3 days in office £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join an exciting and rapidly growing company who will offer autonomy … for the fashion sector. All their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring the team are efficient and aligned … with business objectives. You will be directly involved with customer support tickets and help lead the team to resolve issues. Working closely with various departments you will aim to provide solutions, enhance productivity and lead from the front. The ideal candidate will have proven experience as a Customer Support Team Lead or similar. You will possess strong technical More ❯

Customer Success Executive Location: Cardiff/Hybrid working Salary: £24,000 Are you a talented individual that understands what excellent Customer Service looks like? Would you like to work for a company that values their employees, provides personal development and significant career progression? Our client has recently won a number of prestigious accounts and are now looking … to recruit a Customer Success Executive to join their highly successful team. This is an award-winning company that offers excellent training and flexible working. You will be reporting to the Customer Success Manager, the Customer Success Executive primary role is to provide world-class service to their customers by supporting them to achieve maximum results … licence and own car Responsibilities Committed to achieving the right outcomes for your customers, ensuring all key performance targets are met and working with Business Managers to achieve the customer’s commercial targets Understand customer’s requirements in depth and share this knowledge with the supply chain, to ensure the right quality of candidate is put forward Ensure More ❯

Customer Experience Executive Location: Cardiff/Hybrid - 3 days office based and 2 days home based weekly. Looking for a role where your technical problem-solving skills meet exceptional customer care? This is an exciting full time permanent opportunity to join a growing service team delivering top-tier support and account management to key clients. As a … Customer Experience Executive , you'll be at the heart of ensuring first-class service delivery, coordinating technical support, and building strong relationships with clients who rely on outstanding service standards every day. What You'll Be Doing Manage and develop long-term relationships with a portfolio of major and specialist accounts. Act as the main point of … contact for all client service and technical needs. Coordinate and schedule field engineers to meet service level agreements. Apply your technical insight to match the right resources to each task. Maintain detailed records, reports, and service documentation. Provide proactive updates to clients, resolving issues efficiently and professionally. Assess service costs and make recommendations to improve value More ❯

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving continual improvement. You'll be … the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some time spent at customer HQs in London (roughly twice per month). What you'll be doing: Main … championing their needs. Manage contracts and SLAs, reviewing performance and ensuring compliance. Lead major incidents; coordinating technical teams and keeping customers informed. Work closely with senior stakeholders to discuss service performance, priorities, and improvement plans. Manage third-party suppliers to maintain service quality. Use data and analytics to identify trends and drive service improvements. Lead and support More ❯

sources to create data models. Microsoft/Office 365 with a particular specialism with Excel to an advanced level. RDBMS systems, such as Oracle or SQL Server SQL Scripting Customer facing skills, able to engage to stakeholders autonomously to collaborate. Nice to Have/Not Essential Wider appreciation of Microsoft BI tools, such as SSRS, SSIS, and/or … SSAS Data Warehouses Web analysis tools such as Google Analytics and web tracking tools. Power Apps Any relevant certification As an individual you will be customer focused, change driven and a keen learner. You will be an excellent communicator, detail orientated, analytical and adept at problem solving and presenting to others. You will understand the positive impact on a … business that an excellent digital service delivery provision will bring, and will display excellent relationship building, interpersonal, and negotiating skills. The role is hybrid working, some office presence required in the and around Caerphilly, otherwise you will be predominantly home based. On offer is a competitive salary, ongoing training & development, the chance to be part of and influence a More ❯

sources to create data models. Microsoft/Office 365 with a particular specialism with Excel to an advanced level. RDBMS systems, such as Oracle or SQL Server SQL Scripting Customer facing skills, able to engage to stakeholders autonomously to collaborate. Nice to Have/Not Essential Wider appreciation of Microsoft BI tools, such as SSRS, SSIS, and/or … SSAS Data Warehouses Web analysis tools such as Google Analytics and web tracking tools. Power Apps Any relevant certification As an individual you will be customer focused, change driven and a keen learner. You will be an excellent communicator, detail orientated, analytical and adept at problem solving and presenting to others. You will understand the positive impact on a … business that an excellent digital service delivery provision will bring, and will display excellent relationship building, interpersonal, and negotiating skills. The role is hybrid working, some office presence required in the and around Caerphilly, otherwise you will be predominantly home based. On offer is a competitive salary, ongoing training & development, the chance to be part of and influence a More ❯