4 of 4 Remote/Hybrid Customer Service Jobs in Glamorgan

Customer Service Team LeadCardiff - Hybrid, 3 days in office £35,000 - £40,000 + Holiday + Pension + Healthcare + Remote Working + Flexible Working + Great working Culture + Autonomy This is a brilliant opportunity for a Customer Support Manager/Team Lead to join … their processes are innovated and designed in house by experienced software professionals and due to increased demand, they are now looking to add a Customer Service Team Lead to the business. In this role you will analyse, improve and help manage the customer support procedures ensuring ...

Customer Service Delivery Manager IT Managed Services Cardiff We’re looking for an experienced Service Delivery Manager to take ownership of customer-facing IT managed services. This is a senior, visible role where you’ll sit between customers and technical teams, making sure services run smoothly … busy, this one will make sense. What you’ll be doing Acting as the main point of contact for a portfolio of managed service customers Owning contracts and SLAs, including reviews, reporting, and improvement plans Leading major incident management, coordinating technical teams and keeping customers informed Working closely with ...

superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional … service and driving continual improvement. You'll be the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some ...

Microsoft/Office 365 with a particular specialism with Excel to an advanced level. RDBMS systems, such as Oracle or SQL Server SQL Scripting Customer facing skills, able to engage to stakeholders autonomously to collaborate. Nice to Have/Not Essential Wider appreciation of Microsoft BI tools, such … Data Warehouses Web analysis tools such as Google Analytics and web tracking tools. Power Apps Any relevant certification As an individual you will be customer focused, change driven and a keen learner. You will be an excellent communicator, detail orientated, analytical and adept at problem solving and presenting ...