2 of 2 SLA Jobs in Glamorgan

first-line IT support in a Service Desk environment within the NHS Supporting a large and varied user base in IT systems. Working in an ITIL service environment. Meeting SLA targets and managing workloads effectively. Delivering high-quality customer service. Educated to A-level, diploma, or equivalent experience. Commitment to continuing professional development. ITIL Foundation Certificate (or equivalent experience). More ❯

of projects and working closely with statutory utilities, Independent Connection Providers, Asset Owners, Energy suppliers and Meter Operators to ensure cost- effective utility Infrastructure Solutions are delivered within defined SLA's and to meet customer deadlines. The role requires regular and high-quality communication with the customer and a range of additional key stakeholders as necessary to swiftly resolve problems … limited to DNO's, Independent Connection Providers, Asset Owners, Energy suppliers, Meter Operators and Field Service teams Delegating tasks to the project co-ordinators to ensure project priorities and SLA's are managed accordingly. Providing coaching and mentoring and first line proposition and technical support to the Project Co-ordinators Continually seeking to identify and implement process and service improvements. More ❯