11 of 11 Service Delivery Jobs in Glamorgan

Service Delivery Manager Are you an experienced Project or Service Manager with a passion for delivering results and building strong client relationships? Want to work at the heart of smart city innovation? We’re growing - and we’re on the lookout for a Service Delivery Manager to join our Operations Team in Neath. This is … your chance to manage complex client portfolios, own contract delivery, and help shape the future of transport technology. What You'll Be Doing Manage day-to-day service delivery across client contracts Own relationships from implementation through to renewal Track budgets, raise POs, manage invoices, and ensure cost control Monitor performance against KPIs/SLAs, and oversee … reporting Proactively communicate service updates to clients Identify and lead new project rollouts (e.g. firmware, relocations, expansions) Collaborate with internal teams (Product, Client Services, Development) to resolve issues and drive innovation Spot upsell opportunities and help fuel growth What You’ll Bring Strong project or service delivery background Experience with budgets, invoicing, and client reporting Excellent communication More ❯

Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and hands-on, rather than strategic. They have a strategy signed … action so it's supporting this alongside the Director of IS The successful candidate will deliver and manage the day-to-day IT operations, maintaining high standards of IT service delivery, and safeguarding their IT infrastructure. The team that you will oversee is around 12, with a mix of IT security, IT infrastructure, IT service desk professionals … Head of IT Services/Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent understanding of IT service management, IT infrastructure, and IT operations management. Experience within the legal sector or a professional services environment would be a bonus Have the ability to implement and lead large More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and … aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the … delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills across the More ❯

clients, ensuring satisfaction and building long-term relationships. Collaborate with account management teams to understand client needs and align services accordingly. Participate in client reviews to provide insights on service performance and areas for improvement. Identify opportunities to expand service offerings and improve profitability. Support sales and business development teams with technical expertise during client proposals and onboarding. … Develop and implement best practices, frameworks, and methodologies for service delivery. Manage the practice's budget, ensuring cost efficiency and profitability. Report on KPIs, operational performance, and financial metrics to senior management. Align service delivery goals with the company's overall strategy. Required Skills/Qualifications: Proven experience in managing technical teams, preferably within an MSP or … IT services environment. Strong knowledge of IT infrastructure, networking, cloud services, and cybersecurity. Excellent organizational, leadership, and people management skills. Experience with ITIL processes and service management tools. Exceptional communication skills, with the ability to manage client relationships and influence stakeholders at all levels. Desirable Skills/Qualifications: Relevant certifications (e.g., ITIL, PMP, PRINCE2, or technical certifications such as More ❯

Hybrid 1-2 days in the office As a middle manager within the Council you will: Ensure that corporate/departmental people practices are understood and implemented within the service Monitor and evaluate the team's performance and recommend areas for improvement based on evidence Coach and support staff to develop and appropriately use the case management system Recommend … areas for service improvement based on relevant data and information Collaborate constructively with partner organisations and other stakeholders including internal services and colleagues Build a culture of trust in the wider team Monitor and evaluate individual performance against statutory timescales, bringing any underperformance to the attention of the SEN Improvement Lead Produce a service and partnership data dashboard … leaders to monitor and evaluation the SEND Local Offer. The data tracking manager's role is to oversee the quality and storage of the data captured by the SEN Service, and to use performance and reporting systems and tools to effectively extract, analyse and report on key performance indicators, impact and service outcomes. This data is to be More ❯

and efficient VPN WAN LAN and wireless networking solutions Support and maintain voice systems including VoIP platforms Collaborate with technical teams and stakeholders on strategic digital transformation projects Ensure service continuity, system resilience, and cyber security best practices Required Skills and Experience Strong practical experience with Cisco technologies in a senior or lead role Deep understanding of network design … and troubleshooting Proficiency in managing LAN WAN and VPN environments Experience with network security including firewalls, intrusion detection and prevention, and mobile device management Excellent stakeholder communication and project delivery skills Relevant certifications such as CCNA CCNP CWNA or ITIL are desirable Desirable Technical Knowledge Cisco Catalyst Switches Cisco ASA 5500 and 5500-X Firewalls with FirePOWER services Familiarity … and 6500 to 6800 module ranges Why Apply Join a supportive and forward-thinking IT team driving digital innovation Make a tangible impact on public sector IT infrastructure and service delivery Receive a competitive salary and public sector pension with significant 23.7% employer contribution Hybrid work flexibility supporting work-life balance If you are a Cisco specialist with More ❯

business opportunities while managing and strengthening relationships with existing UK accounts. This role plays a key part in expanding our product portfolio in line with strategic objectives, ensuring excellent service delivery, and upholding our commitment to quality and customer satisfaction. With regular travel across the UK, Ireland, and occasionally other international regions, this position requires a proactive, self … Personal Profile Team player with ability to lead by example and act professionally Self-motivated and energized with proven ability to perform under pressure Strong understanding of excellent customer service principles Open, outgoing, and agile personality to meet customer requirements Proficient in Microsoft Office products and SAP systems Decision making ability with a 'can do' attitude Attention to detail More ❯

and effective day-to-day operations of the company & develop and monitor key performance metrics to achieve Company goals. Establish and maintain policies, procedures, and systems to ensure quality service delivery. IT & Administration To manage all IT services which is a key component of the business requiring robust management of software and associated licences, hardware, and internal & external servers. More ❯

new customer accounts in line with local market sales revenue goals Manage the growth and development of company key accounts in line with business growth goals Support and achieve delivery of sales growth targets for all FTH products and services Research, develop and deliver customer account proposals and agreements Work with local, regional and internal Marketing team to maximise … initiative, but within a team environment Effective organisational and communication skills New business prospecting knowledge, skills and experience Good planning and preparation skills Committed to providing an industry leading service delivery approach to business development Flexible in approach to the role to meet business requirements Self-Confident Effective negotiating and time management skills essential Competent levels of IT More ❯

and medium-sized businesses. With regional sales and support locations across the country, our ambitious growth is focused on our crucial values and fundamental principles, with every product and service delivered with expertise, passion, and heart. About the Role: As part of our growth plans, we are seeking an experienced Sales Account Manager with a genuine passion for delivering … excellence and ensuring customer service is at the heart of everything we do. You will be responsible for managing and growing a portfolio of customer accounts, serving as the primary point of contact for contract negotiations, technology reviews, and service escalations. Your role will include conducting quarterly reviews with customers, getting to know your customers well, understanding their … business challenges, and recommending technical products to assist with their growth. Additionally, you will be responsible for upselling and growing the account through sales through service, ensuring that your clients receive the best possible solutions to meet their needs. Key Responsibilities: Managing a bank of existing accounts Develop and maintain trusted relationships with your accounts, conducting quarterly product portfolio More ❯

dynamic team of legal experts or our suite of technology driven legal solutions designed to meet client challenges. Founded in Cardiff, we have grown into a nationally recognised full-service commercial law firm, with offices in Swansea, Bristol, London, Birmingham, Leeds, and Liverpool. We pride ourselves on fostering professional growth, encouraging innovation, and maintaining an inclusive and supportive culture. … management systems (Peppermint or equivalent). Strong organisational skills and the ability to manage multiple tasks and deadlines efficiently. A proactive, solutions-focused attitude with a commitment to excellent service delivery. Desirable Experience supporting self-employed lawyers or consultant solicitor platforms. Prior exposure to legal finance software (Peppermint, Sage, Xero). Understanding of GDPR and data protection principles within More ❯