skills, to help as many of the customers as possible to reach a resolution. The Service Desk Analyst will primarily be assisting with replacing and updating the existing Windows10 devices and assist with re-imaging to Windows 11 using Microsoft deployment toolkit (MDT) and SCCM.The Service Desk Analyst will ideally have previous experience … directory, and group policies to help carry out the upgrade work.They may also be required to assist with other IT project work.* Service Desk Experience* Broad IT Knowledge* Windows10/11* MDT* SCCM* Basic understanding of Networking/AD/Group policiesThis role is based in Swansea for an initial 6 months, inside IR35, standard More ❯
thrives in excellence? Feel free to reach out and apply today! Key Responsibilities: Provide support for desktops, laptops, printers, and peripherals Re-image devices and configure applications Troubleshoot Windows OS, hardware, and enterprise apps Coordinate vendor support for hardware issues Document incidents/resolutions in ITSM tools (e.g., ServiceNow) Install and configure PCs, mobile devices, and related software … setup, drivers, and repairs Provide onsite/remote technical support Manage and resolve tickets within SLA Create and maintain support documentation Required Skills: Strong knowledge of PC hardware, Windows10/11, Mac OS, Android Experience with software installs, device refresh, and application support Understanding of LAN/WAN, Wi-Fi, VOIP, printing, and firewall basics More ❯
Llanishen, Cardiff, South Glamorgan, Wales, United Kingdom
Hays Specialist Recruitment Limited
promptly Participate in an on-call rota when required Essential Requirements: Full UK driving license and access to a reliable vehicle Strong working knowledge of Microsoft technologies including: Windows 7, 10, and 11 Microsoft 365 suite Excellent customer-facing and communication skills Ability and willingness to obtain Government and individual customer security clearances Previous experience in More ❯
