traffic management, removals, renewables & waste, commercial, IT. Extensive list of contacts already established in the relevant sector Proven track record of billing to target Knowledge and experience of using CRM/ATS A background in working in a client facing role Proven teamwork skills Strong telephone and written communication to business level Self motivated Tenacity in abundance If you would More ❯
Morgan Hunt are working with a large public sector client to recruit a Senior Delivery Lead to drive delivery across multiple workstreams on a Salesforce CRM Programme, working closely with a System Integrator (SI). We're seeking a seasoned Agile practitioner with a strong track record of delivering complex CRM projects through SIs or suppliers Key Responsibilities Translate business More ❯
shape change initiatives, and embed new ways of working Proficiency in structured methodologies for planning, implementing, and measuring change success Key Responsibilities: Lead change management activities for a Salesforce CRM programme , ensuring smooth adoption across teams. Engage stakeholders at all levels, from senior leaders to end-users, fostering collaboration and feedback-driven improvements. Develop and execute change plans , including impact More ❯
and resolve escalated incidents related to call flows, IVR, agent profiles, and telephony routing. - Maintain and update configuration settings in Amazon Connect and associated telephony systems. - Support integration with CRM platforms such as Pega and third-party tools. - Monitor system performance and conduct root cause analysis for recurring issues. - Participate in incident bridge calls (P1/P2) and provide technical More ❯
and resolve escalated incidents related to call flows, IVR, agent profiles, and telephony routing. - Maintain and update configuration settings in Amazon Connect and associated telephony systems. - Support integration with CRM platforms such as Pega and third-party tools. - Monitor system performance and conduct root cause analysis for recurring issues. - Participate in incident bridge calls (P1/P2) and provide technical More ❯
