Lead Product Manager - Conversational AI
- Location
- Glasgow, Scotland, United Kingdom
business objectives. Act as the senior product authority and accountable owner for conversational AI and automation capabilities within our CCaaS environment, driving product innovation, continuous improvement and measurable business outcomes. Own and govern the product backlog, making strategic prioritisation decisions that balance customer experience, operational efficiency, commercial … direction for product management activities, establishing effective product standards, ways of working and prioritisation frameworks while supporting the development of product management capabilities. Drive continuous improvement to simplify end-to-end journeys, remove customer friction, improve successful resolution and reduce unnecessary demand across service channels. Be accountable ...