23 of 23 ITIL Jobs in Glasgow

Vulnerability Scanning and management as well as Ethical Hacking (Penetration Testing) Ability to learn forensic techniques Ability to reverse engineer attacks to understand what actions took place. Knowledge of ITIL disciplines such as Incident, Problem and Change Management. Ability to work with minimal levels of supervision. Threat Hunting & Detection (IOC & IOA Analysis, TTP Profiling, Cyber Kill Chain) SIEM Fine-Tuning More ❯

mobile devices, configuration, and troubleshooting any issues. Experience in troubleshooting MS Windows 10, 11 as well as Office 365. Microsoft accreditations such as MCP and/or MCSE and ITIL would be advantageous. The role requires a confident communicator with a sound mix of analytical ability and customer service awareness gained within an IT Helpdesk/Service Desk/Call More ❯

successful candidate must be based in and able to travel regularly to either our Glasgow Office - G1 1RE, or our Edinburgh Office, EH12 5HD. Service Desk Operations: Ticket Management ITIL System Administration Azure Active Directory/Entra ID Active Directory Windows Server 201x Desirable: Educated to HNC level or equivalent in IT-related subject Database Administration MS-SQL - particularly Azure More ❯

Experience with virtualization technologies (VMware, Hyper-V). Excellent troubleshooting and problem-solving skills. Excellent working knowledge of monitoring solutions such as Zabbix. General Understanding of Security Policies and ITIL Processes (Incident/Change/Problem Management) Excellent working knowledge of Backup and Disaster Recovery products Desirable HND or Degree level qualification in Computer Networking or related field. Certifications such More ❯

Proven experience as a Service Delivery Manager or similar role. Excellent client relationship management skills, with the ability to build rapport and trust with senior stakeholders. Strong understanding of ITIL framework and best practices for service management. Experience managing service level agreements (SLAs) and performance reporting. Proven ability to manage risks, issues, and escalations effectively. Excellent communication, interpersonal, and presentation More ❯

Troubleshooting skills (Windows/Linux OS, Storage, Backups, Networking) Effective Communication Excellent Customer Service Skills Effective Team Player Attention to Detail Desired Skills & Product Experience Ticket Management to an ITIL Standard Service-Now IaaS VMware Storage SAN, S3, Cloud BaaS VM, File Database, Network Configuration DRaaS Zerto, SRM Networking Cisco/Fortinet Monitoring Office 365 This is a brilliant opportunity More ❯

ll support and lead 3rd line infrastructure activities across onprem and cloud services, resolving escalated issues while contributing to a variety of internal projects. You'll work within an ITIL aligned environment, helping improve system performance, network reliability, and cyber security posture. Collaborating across support functions and with senior leadership, you'll take ownership of your technical space, from endpoint More ❯

and with writing skills to all stakeholders. In depth knowledge of Windows Operating & Unix Systems Some experience of risk management for IT Currency & resilience risks. Knowledge and experience of ITIL service management framework with a focus on incident and change management. Troubleshoot system integration and performance issues across both client and server-side components. Liaise with third-party vendors for More ❯

continuous improvement, and demonstrating behaviours such as integrity, attention to detail, and proactive risk management to uphold security and service resilience. You have: A recognised service management accreditation. e.g. ITIL v4 Extensive experience of working within a Service Management role in a large, complex environment. A strategic and proactive approach to problem solving, looking at the big picture and how More ❯

Azure SQL skills Entra ID/Azure Active Directory skills Ability to support users/customers remotely Grasp of relevant methodologies/processes/ways of working such as ITIL/Change Management/etc. If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such More ❯

. Strong stakeholder engagement and communication abilities. It's a bonus if you have but not essential Familiarity with ITAM and CMDB practices. ServiceNow experience. SAM certification (e.g., CSAM, ITIL, ISO/IEC 19770). Experience of working in the Banking & Finance sector Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part–Time More ❯

incident logging. - Strong communication and customer service skills. - Ability to follow documented SOPs and escalation procedures. Qualifications - Diploma or Bachelor's degree in IT, Computer Science, or related field. - ITIL Foundation certification preferred. Experience - 1–2 years of experience in IT service desk or technical support roles. - Exposure to contact center environments is a plus. Working Conditions - Shift-based work More ❯

or customer success in a cloud/MSP environment Highly accountable, able to pro-actively take ownership of issues, de-escalate disputes and reach positive outcomes Strong knowledge of ITIL (v4 certified) and cloud-managed services (e.g., Azure, VMware) Commercially astute, data-driven, and comfortable engaging with executive-level clients Experienced in leading and developing high-performing, cross-functional teams More ❯

MCAB, and TDA. To be brilliant you'll bring Excellent communication skills, both verbal and written. Deep knowledge of Windows and Unix Systems. Experience in IT risk management and ITIL framework. Skills in troubleshooting system integration and performance issues. Vendor management experience. Technical expertise in Windows Servers, Registry, services, event logs, scripting (PowerShell, Bash), SQL, Patch & Certificate Management. Experience with More ❯

with external vendors. - Proficiency in infrastructure-as-code tools and CI/CD pipelines. Qualifications - Bachelor’s or Master’s degree in Engineering, Computer Science, or related field. - Advanced ITIL certification or equivalent process knowledge. Experience - 7+ years of experience in enterprise telephony and cloud contact center platforms. - Proven track record in managing large-scale contact center environments. Certifications - AWS More ❯

guidance, ability to provide leadership and focus for the team. - ITAM managers should have knowledge specific to the industry they are working in and an understanding of ITAM and ITIL Frameworks and best practises. - Understanding of IT hardware, software, and cloud services is crucial. This includes knowledge of different types of IT assets such as software, hardware, and cloud infrastructure. More ❯

Security Information below. Proficiency in platform development - Strong experience in building and customizing applications within enterprise platforms like ServiceNow, Salesforce or SAP. Understanding of IT Service Management (ITSM) and ITIL - Familiarity with ITSM frameworks and ITIL best practices for service delivery and process optimization. Problem-solving skills - Ability to troubleshoot system issues, optimize workflows, and improve platform efficiency. Communication and … Experience working in Agile or DevOps environments. Security and compliance awareness - Understanding of data security, governance, and compliance best practices. Continuous learning mindset - Willingness to adapt to platform updates, ITIL advancements, and new capabilities. User Access Management skills - Knowledge of identity and access control, role-based permissions, and security best practices. Active Directory expertise - Experience managing authentication, group policies, single More ❯

understanding of UK/EU regulatory drivers (e.g., FCA/PRA Operational Resilience Policy, DORA, SYSC 8, PS 21/3, CP4/24) and relevant industry frameworks (COBIT, ITIL, ISO 27001/22301, NIST CSF). Strong analytical skills with the ability to translate complex technical issues into clear, business-focused recommendations. Possession of strong team working and leadership More ❯

areas such as Engineering, Asset Lifecycle Management, Safe Operations, Subsurface Analysis, Optimisation, and Trading. - Experience in supporting and developing colleagues in an agile, collaborative, and empowering environment. Familiarity with ITIL and Scrum frameworks is beneficial. - Creative thinking and a proactive approach to identifying innovative solutions to technology and departmental challenges. - Strong experience in asset management system Maximo, its management and More ❯

network diagnostics and voice quality monitoring tools. - Ability to script and automate routine tasks using Python or PowerShell. Qualifications - Bachelor's degree in Computer Science, Engineering, or related field. - ITIL Intermediate or equivalent process knowledge. Experience - 3–5 years of experience in technical support or systems engineering roles. - Experience in supporting cloud-based contact center platforms. Certifications - Amazon Connect Advanced More ❯

leading within a risk management role and havea good knowledge of methodologies such as IEC 62443 and ISO 27005. Knowledge ofcontrol frameworks such as NIST, IEC 62443, ISO 27001, ITIL (InformationTechnology Infrastructure Library), and SABSA is also required. You'll need to have a structured, methodical and accurate approach with theability to interpret relevant industry regulations and standards. Ideally,you More ❯

with project managers and service owners to align changes with customer expectations and minimal service disruption. We want to hear from you if you: Key Skills & Experience Experience in ITIL-based Incident, Problem, and/or Change Management roles within a service provider or cloud infrastructure environment. Proven experience managing major incidents in high-pressure environments, including out-of-hours … support. Strong understanding of ITIL v3 or v4 frameworks and service management best practices. Experience working with monitoring, ticketing, and ITSM tools (e.g., ServiceNow, Jira, Opsgenie). Excellent communication, stakeholder management, and analytical skills. Ability to lead cross-functional teams during incidents and post-mortem activities. The successful candidate will also participate in an on-call rotation to ensure More ❯

ensure effective handovers and resolution of incidents Own the service desk toolset, ensuring effective ticket management and reporting Produce regular service performance reports for internal stakeholders and clients Support ITIL-aligned processes (incident, problem, change) Collaborate with account managers and project teams to support client onboarding and service transitions Contribute to business continuity and out-of-hours support planning What … Youll Bring: Proven experience leading a high-performing IT Service Desk or support function Strong understanding of ITIL principles and service management best practices Excellent communication and stakeholder management skills Ability to lead under pressure in a fast-paced, client-facing environment Experience working in cloud, infrastructure, or data centre environments is highly desirable Technical background (e.g. Windows, networking, monitoring … tools) is a plus ITIL certification or relevant management qualifications preferred Benefits: 33 days annual leave 4 x Death in Service Benefit Contributory Pension Scheme (5% Employer, 5% Employee) Apply now for an immediate interview. More ❯