13 of 13 Incident Management Jobs in Glasgow

Delivery & Operations function. Our Service Delivery & Operations function operates in accordance with ITIL best practice and Group Global standards for Service Desk operation, Request Management, Change Management, Incident Management, Configuration Management, Problem management, Disaster Recovery, Site Management and Reporting. What will you be … the relationships between CIs and the services they support. Continuous improvement will also be required to document the existing process and identify improvements. Asset Management – Maintaining an accurate inventory of all IT Assets. Establish process documentation with defines the audit process to verify data accuracy. Working with disparate teams … to ensure compliance with existing IT Controls & Policies. Configuration Management –Defining the process for regularly auditing and maintaining the CMDB in its entirety. Support IT Service Management by providing accurate configuration data, which will supplement improvement actions. Lifecycle Management – Monitoring the lifecycle of IT Assets from acquisition More ❯

practices in North America with over 60,000 users. The company delivers a complete platform of solutions for dental practices including Denticon Practice Management, Apteryx XVWeb Digital Imaging, and Legwork Patient Relationship Management. Planet DDS is committed to creating value for its dental practice clients by solving the most … implement and improve business performance SLO's. 2+ years of experience with Production operations including 24x7 on-call support, escalation/paging with OpsGenie, incident management, RCA (Root Cause Analysis) and retrospective analysis. 2+ or more years in hands-on technical roles (such as site reliability engineer, software … engineer, DevOps engineer, infrastructure engineer). Experience with infrastructure management across multiple cloud and on-premise environments using tools such as Terraform, Bicep, PowerShell, Ansible. Knowledge of fundamental cloud security (e.g., identity and access management, firewalls, etc.) Strong collaboration and communication skills in a hybrid environment using Microsoft More ❯

be a FAS Engineer. You will join our team and support a range of military and functional applications . You will be responsible for incident management on our clients' live systems, handling escalated FAS app incidents from level 1/2 support teams, often working in remotely based … to the ongoing success of the system. Key Responsibilities: Provide 3rd line support for FAS applications (e.g., NIRIS , ICC , JChat , LOGFAS , JOCWatch , TOPFAS ). Incident management on live systems in a fast-paced environment. Troubleshoot and resolve escalated incidents and issues. Work closely with other technical teams to … with FAS applications (e.g., NIRIS , JChat , LOGFAS , JOCWatch , TOPFAS ). FAS Applications support experience. Strong knowledge of technical documentation and process review. Familiarity with incident management in complex environments. What We Offer: Will sponsor your DV Clearance as long as you have an active SC Clearance The opportunity More ❯

to join their team. Key Responsibilities: Manage daily operations of business applications. Handle calls and tickets from Outsourcers/users. Maintain supplier relationships. Support incident management for first-time resolution. Prioritize incidents based on urgency. Address incidents via phone, email, and MS Teams. Own incidents from contact to … resolution. Conduct trend analysis to reduce incidents. Contribute to IT's vision as the firm's Technology partner. Perform operational activities including incident calls and capacity monitoring. Validate and adjust incident classifications. Support incident management framework and problem management processes. Ensure optimal use of business More ❯

role will involve managing service delivery processes, creating and updating policies, and designing key performance metrics to measure success. Key Responsibilities: Customer & Supplier Relationship Management: Foster and maintain strong, positive relationships with key customers and suppliers, ensuring alignment with business objectives and high levels of customer satisfaction. Customer Feedback … offerings. Service Reviews: Host and lead regular service reviews with key customers, providing insights into service performance, metrics, and areas for development. Policy & Procedure Management: Develop, maintain, and review comprehensive service management policies and procedures in line with ITIL best practices. Key areas include: Incident Management Change Management Problem Management Issue Resolution: Serve as an escalation point for technical or business-related issues, collaborating with the Technical Support team and Support Team Leader to resolve challenges efficiently. Customer Satisfaction: Contribute to the continuous improvement of the customer satisfaction process, ensuring that feedback is More ❯

Oracle, MSSQL, SQLite. Non-Technical Attributes Must Have: Problem Solving: Excellent troubleshooting, analytical, and debugging skills. Agile: Experience working within Agile teams. IT Service Management (ITIL): Familiarity with ITIL best practices for service management, including incident management, problem management & change management. More ❯

Cybersecurity Incident Response Lead Location: Hybrid - must live in comutable distance to Glasgow city centre (maybe a requirement to be on-site in an office at short notice). Excellent Cybersecurity Incident Response Lead opportunity to join a leading UK bank who continue to expand their Cyber Security … capabilities. You will be a sharp, decisive, and highly experienced Cybersecurity Incident Response Specialist looking to join a high-performing Detect & Respond Operations Team. You will thrive working under pressure, excel at solving complex problems, and have a knack for identifying and neutralising threats before they escalate. 🔍 The role … resilience. Provide clear, concise briefings and reports to senior leadership, offering insight into incidents, risks, and ongoing threat landscapes. 💡 Your background: Proven experience leading incident response operations and cybersecurity investigations. Deep understanding of cyber attack vectors, threat actors, and red team/blue team methodologies. Strong analytical skills with More ❯

and run ad-hoc and scheduled jobs, such as generating statements. Perform regular recurring and repeatable tasks to maintain system stability. Proactive Support: Conduct incident trend analysis to identify and remediate underlying problems. Manage routine support requests, including BACs calendar updates, bonus rate updates, tax year-end updates, RTI … service requests and provide timely resolutions. Key skills Strong knowledge of the Sonata application, as it is the key system we support. Experience with incident management, system performance monitoring, and batch processing. Excellent problem-solving skills and the ability to work under pressure. Strong communication skills and the … We listen to and learn from our customers WE KEEP MOVINGFORWARD We always see change as an opportunity Our progress is based on careful management of our risks We have the courage to test new ideas and learn from them More ❯

prioritise tickets based on severity and impact on business operations. Document all support activities, including troubleshooting steps, resolution details, and relevant information in the incident management system. Assist in the implementation of IT projects, including system upgrades, software deployments, and infrastructure enhancements. Conduct root cause analysis for recurring More ❯

involve working closely with the wider technology teams to enhance their cyber maturity. Furthermore, it provides the opportunity to contribute towards the implementation and management of various security technologies. Main responsibilities: Analysing security events and incidents relating to internal and customer assets. Designing and developing SIEM security use cases. … line with policy. Collaborating with development teams to implement secure development practices. Configuring and maintaining security tooling across the infrastructure. Collaborating on maturing security incident management processes and playbooks. Collaborating with third-party led security tests, assessments and audits of our information security information security policies, procedures, and … systems. Identifying, assessing, managing, remediating, and tracking information security risks through our risk management framework and ensuring key risks are reported to the CISO. Performing regular internal security audits aligned to ISO/IEC 27001 and SOC2 controls. Developing our security awareness training programme aligned with internal security policies. More ❯

involve working closely with the wider technology teams to enhance their cyber maturity. Furthermore, it provides the opportunity to contribute towards the implementation and management of various security technologies. Main responsibilities: Analysing security events and incidents relating to internal and customer assets. Designing and developing SIEM security use cases. … line with policy. Collaborating with development teams to implement secure development practices. Configuring and maintaining security tooling across the infrastructure. Collaborating on maturing security incident management processes and playbooks. Collaborating with third-party led security tests, assessments and audits of our information security information security policies, procedures, and … systems. Identifying, assessing, managing, remediating, and tracking information security risks through our risk management framework and ensuring key risks are reported to the CISO. Performing regular internal security audits aligned to ISO/IEC 27001 and SOC2 controls. Developing our security awareness training programme aligned with internal security policies. More ❯

to head up a global engineering function made up of multiple cross functional engineering teams. You will work closely with other leaders and engineering management to inform the future direction of the product, based on customer feedback and industry trends - you don't have to be an expert in … a business plan that will allow for the greatest ROI. Requirements You should have previously owned one or more significant process areas (Design Review, Incident Management, Quarterly Planning, Hiring) Strong, current knowledge of modern web application development technologies including HTML5, CSS3, JavaScript, REST, Microservice Architecture, React, java, C# … life outside of work. These include but are not limited to. 5% matched pension scheme. Income protection up to 50% of salary. Healthshield cash management plan. 34 days annual leave. 1 additional 'Birthday' day of annual leave. Option for salary sacrifice holiday buy of up to 5 days. More ❯

is expanding to meet the growing needs of our customer and this increased capacity will allow you to join a team that is providing Incident Management, Project Testing, Project Deployment and Service Improvements. What will you be doing? As a Senior member of the team, you will lead … Service Improvements to Users Experience Mentoring junior Application Support Team Engineers Exposure to the following Technologies: Tibco Middleware (Business Works), ETRM (Energy Trading Risk Management) Software, PI Historian, .Net, Why come and work with us at Systal? Competitive salary and benefits package. Unrivalled training and development, ensuring you stay More ❯