6 of 6 Incident Management Jobs in Glasgow

What you'll be doing: The Incident, Problem & Change Manager is a key role within the service desk/service operations function, responsible for leading the end-to-end management of major incidents, problem investigations, and change control processes across the Iomart service desk portfolio. The role ensures that service impacting issues are effectively managed, root causes are … identified and resolved, and changes are controlled and communicated with minimal risk to service quality. This role requires close collaboration with service desk teams, technical support groups, account management, and client stakeholders to drive service stability and continuous improvement. The successful candidate will also participate in an on-call rotation to ensure 24/7 coverage of critical incidents. … Key Responsibilities Incident Management Lead and coordinate the resolution of major and high-priority incidents, ensuring swift service restoration and minimal business impact. Chair major incident review calls and drive timely updates to stakeholders, including senior leadership and customers. Ensure adherence to the incident management process, SLAs, and escalation protocols. Maintain detailed records of incident More ❯

high a level of security operations delivery function Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Ensure … runbooks are followed and are fit for purpose Incident Response: Lead and coordinate incident response activities to effectively contain, eradicate, and recover from security incidents. Develop and maintain incident response plans, ensuring they align with industry best practices. Escalation management in the event of a security incident Follow major incident process Threat Intelligence: Stay … improve detection capabilities. Generate detailed reports on emerging threats, attack trends, and security posture improvements. Monitored and analysed security logs from SIEM platforms to identify suspicious activity. Security Tool Management: Manage and optimise SIEM tools, ensuring they are properly configured and updated to maximize effectiveness. Own the development and implementation of SOC Use Cases Evaluate new security technologies and More ❯

you will: Act as a bridge between the Customer and the Operational Delivery Teams Act as a primary escalation point of contact to the customer Coordinate the Security Operations, Incident Response Teams and other technical resources needed to troubleshoot major incidents to determine the affected/vulnerable systems, affected/vulnerable users Identify any business areas impacted and coordinate … communications with all relevant stakeholders as per Major Incident Management process. Coordinate the remediation and containment activities as advised by either the NTT DATA SOC or Incident Response Team. Oversee, support, and manage through to completion the investigative and remediation activities in conjunction with relevant support teams. Coordinate post incident investigation with relevant teams or third … Manager in review of any service delivery processes and workflows, identifying areas for optimization and implementing best practices. Co-ordinate the running and reporting of a risk-based vulnerabilities management including: Scanning systems, networks, and applications to detect potential security weaknesses. Prioritize vulnerabilities based on their risk level, potential impact, and the criticality of the affected assets, ensuring that More ❯

Description Provide outstanding customer service via phone and our ticketing system Triage incoming tickets and prioritise effectively Resolve incidents and service requests Learn and practise key IT processes including incident management, change control, and major incident response Work alongside experienced engineers and specialists to support our customers Key Details Vacancy Title Waterstons - Digital and Technology Solutions Professional More ❯

is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification … of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce … actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Vice President Expectations Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for More ❯

is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification … of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce More ❯