design and deliver cloud-based contact centre solutions at enterprise scale. This role is instrumental in shaping digital transformation initiatives, ensuring regulatory compliance, and implementing secure, resilient, and scalable systems that support omnichannel customer engagement. The ideal candidate will have hands-on experience delivering AWS contact centre solutions, migrating from legacy platforms, and aligning architecture decisions with … recovery, and multi-region redundancy. Apply AWS Well-Architected Framework principles, embedding enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect … Performance Goals Deliver a secure, compliant, and resilient AWS contact centre architecture. Maintain high standard platform availability while improving CSAT/NPS metrics. Complete migrations from legacysystems within agreed timeframes and governance standards. Travel & Location Based in Glasgow, Scotland, this hybrid role involves some travel for workshops, cutovers, and vendor engagement. More ❯
design and deliver cloud-based contact centre solutions at enterprise scale. This role is instrumental in shaping digital transformation initiatives, ensuring regulatory compliance, and implementing secure, resilient, and scalable systems that support omnichannel customer engagement. The ideal candidate will have hands-on experience delivering AWS contact centre solutions, migrating from legacy platforms, and aligning architecture decisions with … recovery, and multi-region redundancy. Apply AWS Well-Architected Framework principles, embedding enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect … Performance Goals Deliver a secure, compliant, and resilient AWS contact centre architecture. Maintain high standard platform availability while improving CSAT/NPS metrics. Complete migrations from legacysystems within agreed timeframes and governance standards. Travel & Location Based in Glasgow, Scotland, this hybrid role involves some travel for workshops, cutovers, and vendor engagement. More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Verelogic IT Recruitment
design and deliver cloud-based contact centre solutions at enterprise scale. This role is instrumental in shaping digital transformation initiatives, ensuring regulatory compliance, and implementing secure, resilient, and scalable systems that support omnichannel customer engagement. The ideal candidate will have hands-on experience delivering AWS contact centre solutions, migrating from legacy platforms, and aligning architecture decisions with … recovery, and multi-region redundancy. Apply AWS Well-Architected Framework principles, embedding enterprise standards for security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect … Performance Goals Deliver a secure, compliant, and resilient AWS contact centre architecture. Maintain high standard platform availability while improving CSAT/NPS metrics. Complete migrations from legacysystems within agreed timeframes and governance standards. Travel & Location Based in Glasgow, Scotland, this hybrid role involves some travel for workshops, cutovers, and vendor engagement. More ❯
