2 of 2 Performance Management Jobs in Glasgow

customers. This is a pivotal role in aligning customer success with broader revenue objectives and scaling long-term account growth. Key Responsibilities Team Leadership & Performance Management Lead, mentor, and develop a team of Customer Success Managers to achieve and exceed revenue and retention targets. Set clear KPIs … performance expectations across upsell, cross-sell, and renewal metrics. Provide ongoing coaching on commercial strategy, pipeline management, and customer engagement. Foster a high-performance, accountable, and collaborative team culture. Revenue Growth & Commercial Strategy Own revenue growth across the existing customer base, including expansion, renewals, and strategic account ...

reliable, scalable, and aligned with business priorities. Key Responsibilities: Provide strategic and operational leadership across IT service operations, including incident, problem, change, and service performance management Own and mature processes, governance, and operational metrics Lead and develop high-performing, geographically distributed teams and key third-party partners Drive ...