15 of 15 Process Improvement Jobs in Glasgow

days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays Hybrid working – home and Glasgow office Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available Employee Referral Scheme Flexible benefits package that aims to offer something … and stakeholder engagement to influence business performance, drive operational efficiency, and support long-term strategic goals. You will act as a catalyst for embedding customer-centric thinking and continuous improvement across the organisation. What to expect: Customer Insight & Voice of the Customer (VoC): Lead the design and execution of qualitative and quantitative research studies (e.g., interviews, focus groups, workshops … analyse customer and business data from CRM systems, transactional databases, surveys, and feedback platforms. Use statistical techniques, exploratory analysis, and predictive modelling to uncover trends, forecast behaviour, and identify improvement opportunities across the customer journey. Synthesise data from multiple sources (VoC, market intelligence, internal analytics) to provide a 360-degree view of customer and business performance. Translate complex data More ❯

such as Scrum or Kanban within the clearing and settlement teams. Understanding the Domain: Cross team collaboration Requirement Gathering: Collaborate with stakeholders to gather, analyze, and document business requirements. Process Improvement: Identify opportunities for process improvements and implement solutions to enhance efficiency. Stakeholder Communication: Maintain clear communication with stakeholders, including customers, developers, product managers, and product owners. More ❯

on project financials, including cost tracking and variance analysis. Reporting:Prepare and present regular project status reports to senior management and stakeholders. Ensure transparency and accountability in project reporting. Process Improvement:Continuously improve project management processes and methodologies. Implement best practices and lessons learned to enhance project delivery. Required Experience, Skills, and Attributes Proven experience in IT project … including of any age, ethnicity, religion, sex, sexual orientation, gender identity, nationality, neurodiversity, disability, or with parental or caring responsibilities. We also offer flexible working hours. During the application process, all applicants have the opportunity to tell us about any adjustments or support they require so they are able to perform at their best. Any information you share with … us during the application process is treated in confidence. If you are interested in applying for this position, we welcome direct applications via our careers page, but if you have any questions beforehand, please email . Enquiries only please - applications will not be accepted via email. Please note that we will not accept unsolicited CVs sent to the business More ❯

indirect procurement operational activity and report into the Procurement Enablement Manager. The procurement enablement team will offer a strong backbone to our category management team, to provide improvements to process, data, governance, reporting and analytics. We are the beginning of a transformation journey in procurement, and we will be implementing new technology solutions over the next 3 years. Your … together with procurement enablement team) procurement processes, policies Identifying cost saving opportunities towards the category management team Ensuring best practice for ongoing compliance initiatives including ESG Advise on system improvement by means of configuration or process improvements, informing the most efficient and effective use of Procurement systems. Provide systems support and training on the Procurement and other appropriate More ❯

the business value, security and innovative potential of their IT infrastructure We are seeking analytical and detail orientated Business Analysts who will be responsible for shaping business solutions, driving process improvements, and ensuring that business objectives are met through effective collaboration with stakeholders at all levels. What will you be doing? Lead the end-to-end business analysis process … business and functional requirements. Conduct in-depth analysis of business processes, systems, and data to identify opportunities for optimisation, automation, or transformation. Develop high-quality documentation, including business cases, process maps, user stories, use cases, and acceptance criteria. Translate business requirements into technical specifications and work closely with solution architects, developers, engineers, service managers, and project managers to ensure … and problem-solving skills, with the ability to think strategically and deliver practical solutions. Excellent communication, facilitation, and stakeholder management skills, including experience working with senior executives. Proficient in process modelling (e.g., BPMN, UML) and business analysis tools (e.g., Microsoft Visio, Lucidchart, Jira). Why come and work with us at Systal? Competitive salary and benefits package. Unrivalled training More ❯

clients, identifying opportunities, and contributing technical subject matter expertise to sales teams. Define and implement digital solutions by analyzing client business strategies, identifying gaps, and proposing innovative technology and process improvements. Lead enterprise engagements by shaping solution visions, defining scopes, facilitating stakeholder buy-in, and ensuring alignment with client objectives. Act as a trusted advisor by fostering client relationships More ❯

end-to-end service ensuring compliance with University, College and School standards, policies and procedures. 2. In partnership with academic and professional services colleagues, identify and implement opportunities for process improvement to deliver efficiencies in pursuit of a scalable operating model which underpins support for PGR activities and enhances both the student and staff experience. This will include … new arrivals. 7. Effectively plan, organise and manage the annual PGR Annual Progress Reviews (APRs), providing specialist knowledge and organisational expertise. Postholder will contribute to a culture of continuous improvement, influencing colleagues to identify and implement process improvements and improving service quality when appropriate. 8. Manage the student recruitment process throughout the academic year. Gather, generate and More ❯

into systemic and latent reliability issues, incident management, problem management. Participate in all aspects of incident management including awareness, communication, remediation, retrospective/root cause analysis. Identify and implement process improvements of MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve). Support operations & engineering teams on Azure. AWS and GCP are nice to have. Training & mentoring More ❯

function that plays a crucial role in shaping the businesses reporting capabilities and data strategy. The successful candidate will work at the heart of data quality, governance, and business process improvement—collaborating closely with internal teams and stakeholders to deliver insight and drive better decision-making. Key Responsibilities: Partner with Reporting, Data Governance, and Data Engineering teams to More ❯

Business Analyst with strong MiFID Transaction Reporting expertise to support a leading consultancy on a fixed income transformation project. The end client is changing its fixed income transaction reporting process , and this role is critical to ensuring regulatory compliance through detailed analysis, documentation review, and recommendations. Key Responsibilities: Lead an end-to-end review of the fixed income transaction … reporting process in line with MiFID II requirements. Analyse existing processes, data flows, and reporting frameworks to identify compliance gaps and inefficiencies. Produce clear, actionable recommendations based on findings, supported by robust documentation. Engage with internal stakeholders including compliance, operations, and technology teams to validate and implement process improvements. Translate business needs into well-defined business requirements and More ❯

Barclays execution teams. To be successful as an IVR Optimisation Manager, you should have: Knowledge and experience working in contact center telephony or technology. Prior experience in business or process improvement skills. Data analysis skills. Other highly valued skills include : Knowledge Amazon AWS Connect or other telephony switches. Documentation standards and record keeping experience. You may be assessed … of the new product. Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product/process before launch. Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication More ❯

high-performing technology team and supporting successful scrum project progression. Accountabilities: Management and fostering of a high-performing engineering team through technical guidance and support. Identification and implementation of process improvements to enhance technology development efficiency. Stay updated with industry technology trends and contribute to organizational learning and excellence. Collaborate with stakeholders to ensure technology initiatives align with business More ❯

users and key stakeholders across departments Support clients through go-live, troubleshooting issues and ensuring a smooth transition Provide ongoing post-implementation support, including issue resolution, system optimisation and process improvements Collaborate with internal development teams to ensure customisations align with project goals and user expectations Participate in upgrade projects from older NAV versions to the latest BC releases More ❯

Power Apps Solutions Integrate and manage data flow between Power Apps and existing systems Propose innovative solutions to enhance their processes Collaborate with cross-functional teams for seamless integration process Ensure scalability, maintainability, and extensibility of Power Apps solutions Drive process improvements within the development team Location: UK/Remote (Occasional time on-site) Candidates must be eligible More ❯

Oversee integrations with systems like Salesforce Ensure systems meet business, compliance, and operational needs Manage internal teams and vendors driving enterprise solutions Partner cross-functionally to deliver data and process improvements Qualifications: 10–15+ years in life sciences IT, with strong IFS ERP experience Hands-on ERP leadership supporting biopharma commercial scale-up Deep understanding of finance, supply chain More ❯