6 of 6 Root Cause Analysis Jobs in Glasgow

look at all the evidence available and support the client on the appropriate action to contain and remediate any security incident. They will need to be able to provide root cause analysis and liaise with the customer and the Service Delivery Manager as well and ensuring the actions of the SOC Analysts follow best practice. Security Monitoring … Monitoring SIEM tools to assure high a level of security operations delivery function Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned … with the Technical Teams to ensure all new and changed services are monitored accordingly Documentation: Maintain accurate and up-to-date documentation of security procedures, incident response plans, and analysis reports. Create post-incident reports for management and stakeholders. Support the creation of monthly reporting packs as per contractual requirements. Create and document robust event and incident management processes More ❯

end-to-end management of major incidents, problem investigations, and change control processes across the Iomart service desk portfolio. The role ensures that service impacting issues are effectively managed, root causes are identified and resolved, and changes are controlled and communicated with minimal risk to service quality. This role requires close collaboration with service desk teams, technical support groups … including senior leadership and customers. Ensure adherence to the incident management process, SLAs, and escalation protocols. Maintain detailed records of incident timelines, communications, and resolution outcomes. Problem Management Perform root cause analysis (RCA) on recurring or significant incidents, ensuring underlying issues are identified and addressed. Drive the implementation of long-term fixes and preventive measures across technical More ❯

issues escalated from 1st and 2nd line support teams. Diagnose and troubleshoot hardware, software, and network-connectivity related problems. Installing, and upgrading Operating Systems Installing, and upgrading Software Conduct root cause analysis and implement permanent solutions to prevent recurring issues. Making suggested improvements on the IT infrastructure Escalation of any unresolved issues. Successful Delivery of Quality of More ❯

and platforms, including SIEM, XDR, EDR, DLP, IAM, PAM, ZTNA and vulnerability management solutions Lead or support the detection and response lifecycle, including triage of alerts, investigation of incidents, root cause analysis, and coordination of response actions. Implement and administrate security operational controls across AWS, Azure, and on-prem environments, ensuring consistent alignment with ISO 27001, PCI More ❯

Manage and report on SLA adherence, escalations, and ticket backlog. Implement and refine standard operating procedures (SOPs) for incident response, change control, and communications. Analyse incident trends and drive root cause analysis and long-term remediation. Collaboration & Escalation Act as the escalation point for major incidents during and outside business hours as needed. Collaborate with infrastructure, cloud More ❯

fast-tracked career within the company. Responsibilities Co-ordination and Ownership of support tickets Liaising with 3 rd party vendors and taking part in troubleshooting conference calls to perform root cause analysis on critical system issues Provision of first and second-line technical support to internal and external customers, maintaining service levels Performing daily health checks of More ❯