18 of 18 Service Delivery Jobs in Glasgow

These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As a Service Delivery Manager (SDM), you will be a trusted advisor to our clients, responsible for the successful delivery of Operate engagements. You will act as the bridge between … the client and our operational delivery teams, ensuring seamless service and exceeding client expectations. Connect to your skills and professional experience Client Relationship Management: Build and maintain strong, trusted relationships with key client stakeholders, acting as a strategic partner and advisor. Service Design: Lead the design and development of new services, ensuring alignment with business needs and … client requirements. Service Transition: Oversee the smooth and efficient transition of services from design to live operation, minimising disruption and ensuring adherence to agreed service levels. Service Delivery Excellence: Oversee the end-to-end delivery of Operate engagements, ensuring adherence to service level agreements (SLAs) and contractual obligations. Incident, Problem, and Change Management: Lead More ❯

on the appropriate action to contain and remediate any security incident. They will need to be able to provide root cause analysis and liaise with the customer and the Service Delivery Manager as well and ensuring the actions of the SOC Analysts follow best practice. Security Monitoring: & Investigation: Monitoring SIEM tools to assure high a level of security … operations delivery function Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Ensure runbooks are followed and are fit … Other responsibilities: Involvement in scoping and standing up new solutions for new opportunities Assisting Pre-Sales team with requirements on new opportunities Demonstrations of SOC tools to clients Continual Service Improvement - Recommendations for change to address incidents or persistent events. What experience you'll bring: What you will bring; Willingness to work in a job that involves 24/ More ❯

IT Infrastructure & Service Delivery Manager On-site £50,000-60,000 + bonus & benefits Are you a hands-on IT leader with a passion for service excellence and team development? Ready to lead global operations, coach early-career talent, and drive ITIL-aligned service delivery in a fast-paced environment? Excellent opportunity for an experienced … IT Infrastructure & Service Delivery Manager to lead a global IT support function. You'll manage a shift-based team, provide skills development/support of team, and ensure seamless service across time zones, all while staying close to the tech. What You'll Do: Lead a global IT service desk team Coach and develop junior IT … staff - technical skills, customer service, and career growth. Troubleshoot across M365, Teams, SharePoint, Azure AD, MFA, networks, and desktop support. Build and embed ITIL-aligned processes using ITSM tools (ServiceNow experience a plus). Report on service metrics: ticket SLAs, customer satisfaction, and process performance. Drive IT projects - from scoping to delivery - using influence and cross-team More ❯

on more complex issues and queries. Lead on the processing of complex claims and funder statements, and audit reports. Identify areas for improvement and contribute to the development and delivery of training for new members of staff and to improve the overall skill set of research financial administrators or within other stakeholder groups. 4. Establish and build network relationships … resources. 6. Support the Research Finance Team Leader by planning, prioritising & overseeing the operational activities of the team including workload allocation and workload management to ensure effective performance and service delivery. 7. Design & develop new procedural documents or control reports to reduce or identify risks within the grant administration process. 8. Perform detailed analysis of the performance metrics to … C6 Excel skills supporting formulae creation and analysis of data. C7 Effective planning, organising and prioritising skills with ability to adapt to changing priorities or requirements. C8 Excellent customer service skills. C9 Ability to work effectively both independently and as part of a team. Desirable: D1 Advanced Microsoft application experience and proficiency in excel such as creation and use More ❯

computing infrastructure services within the College of Medical, Veterinary and Life Sciences within the University of Glasgow, part of an overall portfolio of activity of Research Computing as a Service within the College (MVLS-RCaaS). Research computing infrastructure services provide an essential foundation for the College's world-changing research agenda. The post-holder will be responsible for … managing the shaping and delivery of infrastructure services including but not limited to high performance computing (HPC) as well as offering vision and leadership for the development of sustainable new infrastructure and services capable of satisfying research demands within the College. The postholder will demonstrate excellent technical understanding and practical skills as well as the ability to establish strong … and productive relationships with research, technology and University senior leadership stakeholders. The post is based in and closely associated with the broader, University wide Research Computing as a Service (RCaaS) function, part of the Information Services directorate. The postholder will work closely within the College and in partnership with this core team to ensure coherence and harmonisation between local More ❯

The team you'll be working with: SOC Technical Security Service Delivery Manager We are currently recruiting for a dynamic Technical Security Service Delivery manager to join our growing Security Operations Centre business. This vacany is hybrid variabe based in Glasgow. About Us NTT DATA is one of the world's largest Global Security services providers … to play a pivotal role in helping to shape our client's transformation journeys. What you'll be doing: What you will be doing; Using your background in SOC Service Delivery background and experience, you will: Act as a bridge between the Customer and the Operational Delivery Teams Act as a primary escalation point of contact to … teams. Coordinate post incident investigation with relevant teams or third parties and document the appropriate report to be provided to the customer Provide support and guidance to NTT DATA Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations. Document and present to the customer the weekly and/or monthly More ❯

workshops) to uncover deep insights into customer experiences, needs, pain points, and behaviours. Regularly analyse VoC data to identify trends, themes, risks, and value drivers that inform product and service transformation. Act as a subject matter expert in VoC, providing actionable intelligence to journey owners, product teams, and executive stakeholders. Work with Service desks, Resolver teams, HR and … strategic business needs. Act as an ambassador for insight-led transformation and customer-centric thinking across the organisation. Continuous Improvement & Transformation : Monitor and evaluate customer experience KPIs to assess service performance, identify areas for optimisation, and track progress over time. Apply quality and process improvement methodologies (e.g. Six Sigma, Lean) to drive efficiency and elevate service delivery. Support More ❯

Job Title: Service Desk Controller Location: Glasgow Salary: £29,000 - £31,182 (DOE) Hours: 41.5 hours (Mon-Fri 8-5) Contract: Permanent (Fully Office Based) Role Overview My client is seeking a proactive and organised Service Desk Controller to join their team in Glasgow. This pivotal role involves coordinating and prioritising the workload of the engineering team, ensuring … the efficient management of Work Order Numbers (WONs), and assisting in the achievement of contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). The ideal candidate will possess strong organisational skills, a customer-focused mindset, and a commitment to quality and safety. Key Responsibilities Workload Coordination & Service Delivery Engineer Scheduling: Organise and prioritise the daily … Take ownership of the backlog within the allocated region, ensuring timely resolution. Issue Escalation: Alert the management team to any issues and assist in their resolution. Required Competencies Customer Service Orientation: Demonstrates an understanding of customer needs and maintains a customer-focused approach. Communication Skills: Effectively communicates information, ensuring clarity and understanding. Team Collaboration: Works cooperatively with colleagues across More ❯

Senior Project Manager - Glasgow Hybrid - Circa 75K + Bonus Lorien's longstanding client is looking for a Senior Project Manager to join their growing team and lead the delivery of implementation projects for their flagship solution already in play around the world with a global and expanding customer base. This role is key to ensuring high-quality delivery across the board; embedding best practice into every aspect of service implementation. This is an opportunity to shape project management in a forward-thinking, fast-paced environment, while managing a portfolio of simultaneous engagements and working with representatives from varying disciplines to improve processes, ensure client satisfaction and trust, and expand accounts. Key Responsibilities: Lead day-to-day … delivery of software implementations Manage project scope, timelines, budget, and resources across multiple concurrent projects Maintain clear and effective project documentation including project plans, risk/issue logs, and delivery milestones Chair regular internal and external meetings, ensuring risks, blockers and actions are tracked and resolved efficiently Provide hands-on leadership, mentoring and motivation to project teams within More ❯

appropriately knowledgeable and skilled architecture team, ensuring that they are fulfilling their deliverables on time and to a high level of quality. They also make sure that the technical, delivery and business impacts of all architectural design decisions are aligned to the technology strategy and understood by the appropriate stakeholders. Key Responsibilities include: Leadership and Direction: Work with the … the wider government community to develop a cross-government perspective for domain areas. Ensure HMRC interests are represented and opportunities for HMRC are exploited. Effective Business Change: Support the delivery of more effective business change by leveraging IT architecture to drive strategic initiatives. Person specification The successful applicant will need to demonstrate relevant experience and effective delivery of … both technical and non-technical audiences. Demonstrable experience in all aspects of Infrastructure Architecture, including End User Computing, Hosting and Storage, Networks, Cloud Computing (e.g. AWS, Azure), and IT Service Management. Strong understanding of commercial cloud environments, development methodologies, and disaster recovery. Strategic Direction and Governance: Accountable for the design, delivery, and promotion of infrastructure architecture principles, standards More ❯

to provide technical advice and solutions, including preparing proposals and bids to support business development Manage and develop a technical team with a customer-focused approach to quality and service delivery Lead the development and documentation of efficient working practices to provide industry-leading, best-value services to clients. Innovate and self-motivate in delivering high-quality solutions … in utilising Microsoft Azure services for cloud-based solutions (or similar) Successfully leading a small team to deliver technical tasks and geospatial services Customer focussed approach to quality and service, with the ability to identify value-add opportunities by integrating GIS Self-motivated with a proactive approach to developing new skills and keeping up to date with technology Imagine More ❯

team focused on enhancing customer experience across digital and contact centre channels. You'll work at the intersection of data, technology, and customer experience-uncovering trends, identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify … key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customer engagement and interaction. Create and maintain dashboards and reporting suites using tools such as Power BI, Tableau, or similar. Collaborate with digital, CRM, and service design teams to feed insights into service personalisation, campaign targeting … and ongoing customer experience improvements. Work with external service delivery partners to define customer data requirements and support continuous optimisation efforts. Apply A/B testing and experimentation techniques to support data-led decision making. What we're looking for: Strong experience analysing relational databases and performing data mining, using SQL, Python, R or similar. Solid background in More ❯

in SD WAN and cloud networking. You'll be heading up a skilled team of Network Engineers across the UK and Australia, shaping the strategy and day to day delivery of business critical network infrastructure. This isn't just about people management; you'll bring deep technical knowledge to the table and driving continuous improvement across a global environment. … HPE SD WAN experience a huge plus Own the roadmap for WAN LAN strategy and cloud networking initiatives Take charge of vendor relationships and contracts to ensure world class service delivery Balance BAU and support functions with future focused automation and innovation Represent the Network function at the highest levels, working closely with senior stakeholders What you'll More ❯

in SD WAN and cloud networking. You'll be heading up a skilled team of Network Engineers across the UK and Australia, shaping the strategy and day to day delivery of business critical network infrastructure. This isn't just about people management; you'll bring deep technical knowledge to the table and driving continuous improvement across a global environment. … HPE SD WAN experience a huge plus Own the roadmap for WAN LAN strategy and cloud networking initiatives Take charge of vendor relationships and contracts to ensure world class service delivery Balance BAU and support functions with future focused automation and innovation Represent the Network function at the highest levels, working closely with senior stakeholders What you'll More ❯

Experience of electrical/mechanical maintenance, testing & fault finding on a variety of equipment including, plumbing, boiler plant, ventilation, pumps, would be beneficial. • Experience of working within a mobile service delivery contract. • An understanding of Service Level Agreements (SLA's), service targets and objectives and Key Performance Indicators (KPI's) and ability to interpret management information. … and repair faults. • Capable of completing essential paperwork in accurate and timely manner. • Competent in using electronic devices (Knowledge of Concept desirable). • Full UK Drivers licence. • Excellent customer service skills. • Protection of Vulnerable Groups (Scotland)Act 2007 (PVG) in relation to this type of work is applicable for children. • CRB check will be required. What's in it More ❯

passion and drive to take a lead role in continuing to improve the quality of the services we provide to the people we support and to effectively guide local Service Co-Ordinators to manage our frontline staff. This role is pivotal to the success of our mission and aim to assist Adults and Children with support needs to live … our Central Services to deliver high quality services, which covers the Central area. The post holder will be based in our Glasgow office. A commitment to continuous improvement of service delivery is essential as is the ability to build positive working relationships with funders and other partners. Working closely with the Area Manager, the Services Manager will be More ❯

of a team who are professional and deliver world-class recruitment solutions to our customers. Identifying and building partnerships with both new and existing clients and candidates Providing outstanding service delivery to your portfolio of customers. Partnering with new candidates and working with them to secure their career ambitions. Handling the full recruitment process - from shortlisting through to More ❯

BenefitsPermanentPosted Date: 27/06/25CVs ASAP – Start Date Flexible A leading global law firm is hiring for an experienced Legal Technologist to join its expanding Legal Tech Delivery team. This is an exciting opportunity for a technology-driven professional to play a central role in delivering and supporting innovative legal technology solutions across the firm. They are … looking for a tech-savvy professional with hands-on experience in legal technology who is passionate about improving legal service delivery through innovative tools and solutions. Responsibilities of the Legal Technologist: Act as a go-to expert for legal tech platforms, providing advanced support and guidance to internal users and legal teams. Lead training sessions and deliver engaging … demos to boost user adoption and confidence in legal technology tools. Collaborate with senior colleagues to design and roll out tech-driven legal solutions that enhance service delivery. Troubleshoot complex technical queries escalated by junior analysts, ensuring timely and effective resolution. Support the full implementation cycle of legal tech tools, including testing, configuration, deployment, and feedback. Background of the More ❯