8 of 8 Service Delivery Jobs in Glasgow

transformation and optimization strategy for contact centre operations across multiple geographies. This role focuses on driving digital innovation, automation, and standardisation to enhance service delivery efficiency and customer experience outcomes. The position requires strong expertise in operational excellence, and good understanding of contact centre technology, governance frameworks … ensure compliance and alignment. Track and report measurable value metrics for transformation initiatives. Drive standardisation of execution, to a high quality, in line with service delivery models and in collaboration with key stakeholders. Maintain high engagement across all teams throughout the rollout, ensuring deployment is consistent, well supported ...

Head of Service Management/Delivery Location: Glasgow (Hybrid – 3 days office/2 days from home) Salary: £80,000 – £90,000 + excellent benefits Type: Permanent | Senior Leadership We’re supporting a well‐established technology organisation to hire a Head of Service Management who will take … services are delivered, supported and improved across a multi‐site, multi‐team environment. This is a senior operational leadership role with accountability for service stability, performance, governance and the maturity of core ITIL functions. You’ll lead the teams responsible for day‐to‐day service operations, including ...

Global Service Desk Manager 📍 Location: Glasgow (Hybrid) 🕒 Working hours: 9:00am - 5:30pm (flexibility required) 🌍 Global Scope: UK, Europe, US & APAC Lead Global IT Service Excellence at SThree We are seeking an experienced Global Service Desk Manager to lead and evolve our Global Service Desk function … . This is a high-impact leadership role where you’ll manage a team delivering exceptional service across multiple regions, ensuring performance meets agreed SLAs and aligns with business priorities. About Us SThree is the global STEM workforce consultancy, fusing ambition, expertise and technology. We advise businesses, build expert ...

clear, actionable insights to inform DG-level decision-making, risk appetite setting, and departmental prioritisation. Articulate business impacts: how risks could affect operations, resilience, service delivery, customer experience, staff safety or data protection. Support senior leaders (e.g., Director General for Finance) by outlining options, consequences and recommended mitigations. … gather evidence, test assumptions and validate analysis. Ensure alignment across functions and build consensus around risk understanding, mitigations and priorities. Team Leadership and Delivery Management Lead, mentor and quality-assure the work of a small team of colleagues. Task and oversee scenario-level analysis (e.g., physical estate failure scenarios ...

itself on delivering high-quality digital services and long-term value to its retained clients. You'll play a vital role in ensuring exceptional service delivery across a range of retained engagements, ad-hoc support requests, and small to medium-sized projects. This is an opportunity to become … part of a collaborative, people-focused environment where delivery excellence is at the heart. Your new role As Senior Delivery Manager, you will lead the delivery of work across multiple projects, ensuring the smooth running of Service Desks, managing budgets and timelines, and overseeing high-quality ...

Analytics function. This is an excellent opportunity for someone who thrives in complex environments, enjoys working across diverse disciplines, and can balance hands-on delivery support with wider coaching and facilitation. This is an initial 6-month contract, Outside IR35 . Key Responsibilities: Support the delivery of Data … Products by working closely with Data Science and Data Engineering teams. Provide hands-on Agile coaching and delivery support to teams and leaders. Establish and improve Agile ways of working across the Data & Analytics function. Work with leadership to define, prioritise and progress key strategic initiatives. Facilitate planning sessions ...

platform. Location: Glasgow (3+ days onsite) Type: Permanent The Role You'll be responsible for developing and optimising the organisation's ServiceNow HRSD (HR Service Delivery) platform, working closely with HR and technology teams to deliver scalable, user-focused solutions. Key Responsibilities Develop and configure ServiceNow HRSD solutions ...

team. This role will provide essential administrative support across a range of HR activities, ensuring accuracy, efficiency, and a high standard of service delivery. Key Responsibilities Provide day-to-day HR administrative support across the employee lifecycle Prepare and issue HR documentation, including contracts, letters, and correspondence Maintain ...