1 to 25 of 39 Service Delivery Jobs in Glasgow

help in achieving their goals. As we continue to grow and evolve our Managed Services capability, we are looking for a Head of Service Delivery Management to lead, shape and mature our Service Delivery function. This is a strategic leadership role with responsibility for defining … operating model, developing Service Delivery capability, driving operational excellence and ensuring consistently outstanding outcomes for our customers. As Head of Service Delivery Management, you will provide leadership across our Service Delivery practice, ensuring effective governance, operational control, customer engagement and service performance across ...

Title:Service Delivery Manager Location: Scotland Salary: Competitive Type: Permanent Sector: Public Sector Job Description Service Delivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels. … first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. As a customer facing role, a North ...

# Consultant - Service Management TransformationManchester, Glasgow, LondonApply for this job* Permanent* Experienced Professionals* Strategy & Transformation* ID 527741-en\\_GB## **Capgemini Invent**At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge … technology created with purpose.## **Your Role**This is a high-impact role within the Cloud Advisory capability unit, contributing to our leadership in Service Management, AI-enabled Operations and Cloud Transformation across clients in a variety of industry sectors.As a Consultant in Service Management Transformation, you will support ...

exciting opportunity for an experienced Support Consultant to join our Secure Managed Services team. This role combines hands-on technical support with customer-facing service delivery responsibilities. The successful applicant will manage complex incidents and service requests, while also supporting managed service reporting, customer reviews, escalations … service governance and continual improvement. This role is suited to a Support Consultant who wants exposure to broader customer and service activity while remaining technically involved in day-to-day delivery. Responsibilities Manage complex incidents, service requests and customer escalations across supported customer environments, ensuring progress, actions ...

using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We are looking for a Service Delivery Analyst this role is responsible for ensuring that services provided to customers or internal users are delivered effectively, meet agreed service levels … continuously improve. The team are currently going through a Service Now upgrade and a change of IT provider, therefore effectively managing escalations will be key within this role. What this role looks like : Monitoring and reporting on SLAs, KPIs and service performance Managing customer and stakeholder relationships Coordinating ...

Bring your energy to Aggreko as an IT Service Performance Analyst based in Glasgow. You’ll play a critical role in strengthening our global IT operations by evaluating processes, identifying opportunities for increased productivity, driving automation, and implementing continuous improvement initiatives. Power without pause. Heating, cooling and oil-free … events that last a few weeks to mining operations and remote communities who rely on us for decades. What you'll do as IT Service Performance Analyst: Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management. Drive continuous improvement ...

Bring your energy to Aggreko as an IT Service Performance Analyst based in Glasgow. You'll play a critical role in strengthening our global IT operations by evaluating processes, identifying opportunities for increased productivity, driving automation, and implementing continuous improvement initiatives. Power without pause. Heating, cooling and oil-free … events that last a few weeks to mining operations and remote communities who rely on us for decades. What you'll do as IT Service Performance Analyst: Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management. Drive continuous improvement ...

within a leading international organisation in Glasgow. This is a key role responsible for supporting a global team of Infrastructure engineers, whilst overseeing the delivery of critical IT Infrastructure Services, driving operational stability, and ensuring the organisation's technology foundations continue to evolve in line with business needs. … supported, priorities are effectively managed, and technology services are delivered to a consistently high standard. This role sits at the intersection of people leadership, service delivery, and operational improvement. You will help create a culture of accountability and continuous improvement, while ensuring the team has the structure, direction ...

Sword Group is seeking a Head of Service Delivery Management to lead and mature our Service Delivery function in the UK. You will define the operating model, drive governance and establish a high-performing team across Managed Services, Service Desk and Technical Services. In this … senior role you will own service performance, manage senior customer relationships and drive continual improvement initiatives to deliver outstanding outcomes for our customers. #J-18808-Ljbffr ...

Description Job Title: Change Delivery Lead - Conversational AI & CCaaS Req ID: 60900 Job Function: Customer Service Posting Start Date: 16/10/2026 Posting End Date: 26/10/2026 Division: UK Business Job Location: GBR Glasgow - Alexndr Bain Hse, GBR-Manchester-New Bailey Advertised Salary … Glasgow (you will need to be in the office at least 3 days a week) About the role This role sits within Customer Service, operating across digital and advisor assisted service channels. It works at the intersection of service delivery, digital experience, AI enablement and business ...

Delivery and Programs Director - Enterprise Glasgow, Manchester or London (Hybrid) with some travel to client site. A bit about us At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region. Our people are at the heart of everything … place to do it. What is the role responsible for? We're looking for an experienced Enterprise Director to lead Gamma's enterprise delivery organisation across program and project management, delivery operations, customer deployment and strategic portfolios. You'll be accountable for delivering complex telecoms, IT and software ...

Analyst to join our growing Employee Experience and HR practice with a focus on the UK public sector. This role supports the design and delivery of HR Service Delivery solutions on the ServiceNow platform, helping organisations improve HR operations, streamline workflows and enhance employee experiences.You will work … closely with business stakeholders, delivery teams and customer representatives to capture requirements, map processes and support the delivery of ServiceNow HRSD capabilities such as case management, employee portals, knowledge management and HR services.This is not a hands-on configuration or development role. Instead, you will ...

Sword Group is seeking a Service Delivery Analyst in Glasgow to ensure services to customers and internal users are delivered effectively and meet agreed SLAs. The role involves handling escalations as part of a Service Now upgrade and coordinating cross-functional teams to resolve issues. You will … monitor service performance, produce governance dashboards, and drive continuous service improvement while building strong relationships with customers and suppliers. #J-18808-Ljbffr ...

# Director of HR AI Tech & Transformation (GTM, Capability & Delivery)Newcastle Bank House, Glasgow, Manchester, LondonApply for this job* Permanent* Executives* Strategy & Transformation* ID 431954-en\\_GB## **Capgemini Invent: Why Join us?**At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative … staying ahead of advances in employee‐experience tooling such as Viva, Copilot and Gemini, and helping clients understand how these developments reshape communication, knowledge, service delivery and the wider role of HR.* **Overseeing the delivery of complex HR technology engagements**, ensuring solutions integrate effectively across Microsoft Teams ...

primarily on the Renewable Energy, Forest Management, Logistics and Travel Sectors. Established and based in the UK, but operating globally, we operate with innovation, service and dependability in mind, and supply a central service function in Finance, HR, IT and Facilities services to the UK companies under … aSenior IT Support Analyst to provide visible, business-aware IT support for FO Digital, working as an embedded member of our Cloud, Infrastructure & Service Tower. This is a hands-on role for someone who combines strong technical troubleshooting skills with excellent customer service and a genuine sense ...

Solutions Engineer Department: Service Delivery Employment Type: Permanent Location: Glasgow Compensation: £40,000 - £50,000/year Description IT Solutions Engineer Location: Home-based in the Glasgow/Edinburgh area, with 3-4 days a week visiting customers Salary: Up to £50,000 Focus Group is a £300m … sized enterprise) customers. As we continue to expand our portfolio and grow through acquisition, we’re committed to setting new industry standards in managed service excellence. We want to redefine what world-class technical support means in today’s fast-moving technology landscape. As a Solutions Engineer ...

Zero Trust Network Access (ZTNA). Manage technical debt and ensure alignment with business goals.• Operational Oversight: Provide leadership and operational oversight for network service delivery, including vendor and MSP management, infrastructure deployment, incident resolution, service performance, and continuous improvement. Act as a technical escalation point … experience in the design, implementation, and support of enterprise network infrastructure, including routing and switching, wireless networking, security technologies, cloud networking, ZTNA, and Security Service Edge (SSE).• Proven expertise with Cisco stack technologies, including Cisco routing and switching, Cisco FTD Next-Generation Firewalls (NGFW), and Secure Firewall Management ...

Aggreko is seeking an IT Service Performance Analyst in Glasgow to strengthen our global IT operations. You will evaluate processes, identify productivity gains, drive automation, and lead continuous improvement initiatives across IT service delivery. The role requires experience in service delivery/support with focus … asset, configuration, and service level management, plus knowledge of ITSM practices and ITIL principles. #J-18808-Ljbffr ...

seeking an experienced IT professional to provide senior technical leadership across Kibble's IT estate, with a primary focus on the design, delivery, and continuous improvement of Microsoft-based cloud and modern workplace services. The postholder will lead the ongoing transition from on-premises infrastructure to a secure, resilient … Working as part of the IT team, the role combines strategic cloud architecture responsibilities with hands-on operational support, and contribution to IT governance, service delivery and continuous improvement. This includes further integration of Microsoft Cloud technologies including, Entra ID, Intune, Autopilot, OneDrive, SharePoint, Teams and Power Platform ...

minimum 6 month contract role, although scope to go longer. Job Purpose Statement The role has the responsibility for all aspects of OT Infrastructure delivery, managed by the Renewables UK Centre of Excellence, in terms of ensuring the quality of the provided services to all areas of the Scottish … Power Renewables business to ensure they are available, secure, compliant, and operating within agreed service levels and risk acceptance. Support services are provisioned in accordance with the Iberdrola Global Group standard processes and procedures and using the Group Operational Support Tools (Service Management Toolset, Monitoring, Alerting, Service ...

effective implementation and management of Oracle Finance solutions.Your deep understanding of shared services models and Oracle applications will enable you to drive efficiency, enhance service delivery, and support financial transformation initiatives. You will be at the forefront of transforming our clients' financial operations. You will leverage your expertise … public sector) clients, ensuring compliance with regulatory and security standards.Lead solution design workshops, translating business requirements into robust Oracle architectures across HCM/ERP.Oversee delivery teams, ensuring the technical integrity, performance, and quality of Oracle implementations.Provide strategic guidance to clients on Oracle roadmap planning, integration strategies, and transformation governance.Support ...

enable efficient API connectivity with new technologies—reducing implementation costs and complexity. Role Overview The Project Manager oversees several key functions within the Delivery arm of the organization.The goal is the successful implementation of projects to end users, and to ensure Service Delivery processes are followed … meet business needs. A Project Manager identifies a client’s needs and integrates the delivery of the services within the context of the business. This position is a stakeholder facing role and requires that he/she establish and manage expectations within the business to a high standard. Responsibilities ...

business systems and Microsoft 365, including SharePoint development and training roll‐outs. Lead and develop the IT team, manage suppliers and ensure strong service delivery standards. What You’ll Bring: Significant experience in IT leadership, systems administration, digital transformation and project delivery. Strong understanding of infrastructure security, cyber ...

Summer-Browning Associates Ltd is seeking a Service Owner for a 12-month contract in Glasgow. The role requires ownership of agile business cases, iterative development, and benefits realisation across the portfolio. You will work with agile delivery teams, manage relationships with stakeholders and suppliers, and ensure strategic … operational objectives are met while focusing on user needs and service delivery excellence. #J-18808-Ljbffr ...

AccessFintech is seeking a Project Manager to oversee delivery of software implementation projects. You will ensure service delivery processes are followed, manage client expectations, and coordinate internal resources and third parties to deliver on time and within budget. The role emphasizes stakeholder engagement, problem solving, and strong ...