26 to 39 of 39 Service Delivery Jobs in Glasgow

requirement to be part of an on call rota and out of hours working is available. What you’ll be doing Accountable for Operational Service Delivery including Proactive risk management – identify issues and take personal action to mitigate the risk Reactive incident management – take personal action … with a sense of urgency to minimise business impact with clear stakeholder communication throughout Responsible for ensuring any loss of service is restored within SLA following an infrastructure incident and completion of a comprehensive fault investigation to prevent reoccurrence; Manage deployment of prevention of reoccurrence mitigations across the estate. ...

seeking an IT Infrastructure Operations Leader in Glasgow on a 12-month fixed-term contract. You will lead a global infrastructure engineering team, ensuring delivery of reliable IT services and driving operational maturity. The role emphasizes people leadership, service delivery and continuous improvement in a fast-paced ...

Title: Lead Product Manager - Conversational AI Job Function: Customer Service Location – Manchester or Glasgow (You will need to be in the office 3 days a week) Advertised Salary: Competitive, plus great benefits About the role This role sits within Customer Service, working across digital and advisor-assisted service … Conversational AI owns the product vision, strategy, roadmap and prioritisation for conversational AI and any other product capabilities within our Contact Centre as a Service (CCaaS) platform. The role drives measurable improvements in customer experience, successful self-service, first-contact resolution and cost-to-serve, while enabling colleagues ...

ITSM Consultant Infotel UK is seeking an experienced ITSM (IT Service Management) Consultant to join our team. The successful candidate will work closely with clients to analyze, design, and implement ITSM frameworks, ensuring alignment with business objectives and improving overall IT service delivery. Key Responsibilities Assess client … service management processes and recommend improvements based on best practices. Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics, and continuous ...

will lead a hybrid team of in-house engineers and supplier analysts, drive incident triage and resolution, and work with stakeholders to ensure reliable service delivery and platform stability across 17 benefit products. #J-18808-Ljbffr ...

Public Services Delivery Scotland (PSD Scotland) is seeking an Information Governance and Security Manager to join the Digital and Security Consultancy Team. You will assess systems for IG, data protection and information security compliance and provide expert assurance across major projects. Key duties include advising on controls, translating findings ...

Siemens Healthineers is seeking professionals to contribute to healthcare service delivery across the globe. The role focuses on planning, executing and evaluating technical tasks on customer equipment and systems, with emphasis on compliance and quality. You will collaborate within a large global team and support diverse environments. … position involves installation, commissioning, maintenance, and potential involvement in design and development for service offerings, while upholding #J-18808-Ljbffr ...

site/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Infrastructure Service Management – Overview Infrastructure Service Management (ISM) provides comprehensive support and lifecycle management for desktop assets, including end-user devices ...

vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams to ensure the delivery … support. Collaboration with global R&D, Product, Technical Support, and CIS teams will be essential to maintaining high levels of customer satisfaction and service quality across all managed environments. In addition, you will lead initiatives aimed at enhancing quality, efficiency, and automation in service delivery. A strong commitment ...

make mission-critical decisions with clarity - turning precision into progress. What You Will Do... You will lead Qualitrol’s software-enabled enterprise services delivery—bringing consistency, transparency, and disciplined execution to our software programs, aligned to Ralliant’s operating rhythm and RBS. You’ll balance strategy and hands … Developers using Agile/Scrum to deliver customer-facing services. You’ll continuously improve how we build—championing modern practices such as AI-assisted delivery, continuous integration, test-driven development, and systematic problem solving. You’ll partner across global business and technology teams to align priorities, manage delivery ...

This post is a 24-Month Fixed Term/Secondment position. As per the Fixed Term Contacts Policy - Where individuals with continuous service within the NHS apply for fixed-term contract roles, PSD Scotland reserves the right to refuse any such appointment. On 1 April 2026, NHS National Services … Scotland (NSS) and NHS Education for Scotland (NES) became one national organisation, focused on continuity today and a stronger, more connected service for tomorrow. As part of this transformation, NSS and NES have joined to form a new organisation: Public Services Delivery Scotland (PSD Scotland). This ...

Salesforce Centre of Enablement (CoE), which drives the development of Salesforce-based services that modernise business processes and improve data quality and service delivery. As a Lead Developer (Salesforce) , you will play a critical role in shaping the technical delivery of Salesforce solutions across Ofgem. You will provide … hands‐on leadership to development teams, setting standards, guiding design decisions and ensuring delivery of high-quality, secure and scalable applications. You will work closely with architects, product managers and delivery teams to translate requirements into robust technical solutions, while fostering a culture of best practice and continuous ...

Services Branch, providing technical leadership and specialist expertise for our Case Management System (Cúram) and associated batch processing services. As part of our Digital, Delivery and Change Division, you will lead a hybrid support team of in-house Application Operations Engineers and supplier System Business Analysts. Together, the team … supports 17 benefit products delivered through the Case Management System, ensuring service availability, platform stability, integration processing, and the accurate generation of client payments. As the senior operational lead and subject matter expert, you will drive incident triage and resolution across all priority levels, including complex and business-critical ...

Ralliant in Glasgow is seeking a Director to lead Qualitrol’s software-enabled enterprise services delivery, aligning to Ralliant’s operating rhythm and RBS. You will drive strategy, governance, and execution across global product teams to deliver customer value. The role emphasizes senior leadership, AI-enabled delivery ...