22 of 22 Service Management Jobs in Glasgow

technology created with purpose. Your Role This is a high-impact role within the Cloud Advisory capability unit, contributing to our leadership in Service Management, AI-enabled Operations and Cloud Transformation across clients in a variety of industry sectors. As a Consultant in Service Management Transformation … will support clients in modernising their service management capabilities, operational practices and technology environments through the adoption of cloud technologies, AI, automation and modern service management principles. Working as part of multidisciplinary teams, you will contribute to assessments, transformation programmes and service improvement initiatives that ...

family.Working Pattern: Permanent | Full Time | Flexible First options availableThe roleThis role is part of a team that shapes and evolves a tooling-aligned Service Management framework, with a focus on strengthening the end-to-end service value chain and digital experience.The IT Service Management Process … this framework by bringing together processes, capabilities, tooling, data and governance forums through clear architectural models, showing how they fit together across the service value chain.Working closely with a wide range of stakeholders, you will help show how the framework supports end-to-end performance, key measures and service ...

customers and businesses. Our digital services and technology platforms enable the effective collection of revenues that fund public services across the UK.As a Service Manager, you will play a key role in ensuring that digital services remain secure, resilient, user-focused and aligned to business objectives. You will work … live services, helping ensure they meet customer needs and performance expectationsJob descriptionThis is an exciting opportunity to join HMRC CDIO Business Tax as a Service Manager, responsible for the live operation, performance, and continuous improvement of digital services.Working in a multi-disciplinary environment, you will collaborate with Product Managers ...

Kilbride (Hybrid) | £750 per day | Inside IR35 | 6-12 Month Contract We're seeking an experienced leader to provide strategic and operational leadership across service management, user experience and customer-facing functions within a complex, secure technology environment. Reporting to the Head of User Experience, you'll lead … critical live service operations while ensuring that user needs, research insights and service performance data directly influence service improvements and future service design. Key Responsibilities Lead Service Operations, Business Relationship Management, Business Development, Data Analytics and User Research teams. Own service performance, KPIs ...

retain Tech talent.Service & Products Effectiveness: We transform the ‘back office’ technology operations to enable the transition to product ways of working, next gen service management and DevOps.IT M&A: We provide full lifecycle support from solution design and transformation strategy through to cutover and transition for Mergers, Divestments … Demonstrate proven experience around the creation, delivery & leadership of IT and Cloud Operating Models.Proven delivery experience and leadership of TechnologyOperations/operational delivery, Product Management – such as Service Delivery, IT Service Management practices, ITIL, DevOps and continual service improvement.Proven experience to evidence your understanding ...

Title:Service Delivery Manager Location: Scotland Salary: Competitive Type: Permanent Sector: PubliC Sector Job Description Service Delivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels. … first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. As a customer facing role, a North Service ...

powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris. Looking for your next career move? Consider becoming a Service Delivery Manager.Make an Impact: As an SDM, you'll be at the heart of customer success, building trusted relationships, leading service improvements … making a visible impact across our business. It's an opportunity to broaden your commercial, leadership and stakeholder management skills while working with a diverse range of clients and technologies.Grow Your Career: The role offers excellent personal and professional development. You'll gain exposure to senior customer stakeholders, develop ...

ability to foster relationships across the firm as well as with our clients.Essential experienceDepending on target grade, proven expirience in working in the Enterprise Service Management industry, with proven expirience in the ServiceNow architecture and solution ecosystem working on applications including (but not limited to) ITSM, HRSD … fast paced, challenging, and varied environmentStrong digital transformation experience for tier one clients across multiple industries in an advisory or consultancy capacity.Understanding of Enterprise service management and how ServiceNow plays a fundamental technology enablerDeveloped presentation skills, with ability to be articulate and explain complex technical solutions across ...

more.About the jobAs a vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams … support. Collaboration with global R&D, Product, Technical Support, and CIS teams will be essential to maintaining high levels of customer satisfaction and service quality across all managed environments.In addition, you will lead initiatives aimed at enhancing quality, efficiency, and automation in service delivery. A strong commitment ...

advisor.Develop strategic technology roadmaps aligned to business objectives and future growth.Ensure customers maximise the value of iomart's managed services and technology solutions.Lead engaging service reviews, providing insights, recommendations, and clear next steps.Identify opportunities to enhance customer outcomes through cloud, security, infrastructure, and professional services solutions.Partner closely with Service Desk, Engineering, and Security teams to deliver an exceptional customer experience.Use service data and customer insights to drive continuous improvement, adoption, and retention.Champion the voice of the customer, helping shape service enhancements and innovation across Iomart.This is an opportunity to become a strategic partner to your customers ...

description Director, Cyber Transformation Connect to your IndustryCyber security is critical to every organisation. We are shaping cyber strategies and transforming the management of cyber risk, and we need you to join us. You’ll build strong relationships as one of the areas of our cyber practice with over … offering relationships to sell and deliver multi-faceted M&A services Conduct/lead assessment and benchmarking with industry leading practices pertaining to IT management, information security and cybersecurityPerform business requirement studies, evaluate technology options to address business needs, and improve operational efficiency Work with multiple levels ...

Company, Forbes, Newsweek and more.About the jobThe Managed Cloud Services team is actively searching for a manager to join our SAS Managed Cloud Delivery Management team. This role involves managing the activities and personnel responsible for providing direct SAS Managed Service Management support to both SAS employees … efficiency and effectiveness.You will support delivery, operational and success capabilities across the business that share the objective of providing the highest levels of customer service while maintaining overall financial goals in support of SAS Managed Cloud Services revenue growth and profitability. Defines and oversees the development of internal ...

well as with our clients.Required experienceDemonstrable experience leading complex, outcome focused, ServiceNow transformation programmes within our private sector industries, relating to ServiceNow, Enterprise service management and service operating models.Demonstrated ability to work in a fast paced, challenging, and varied environment.Proven experience in the implementation of ServiceNow applications ...

automation, innovation and continuous improvement.Work with Lead Database Engineers, Infrastructure Designers and Project Managers to ensure solutions meet the organisation’s strategic needs and service being kept safe is in mind at all times.Collaborate with internal and external parties, escalating where necessary to Lead Database Engineers/Team Leads … development, including taking proactive steps to improve and maintain your skills, knowledge, and behaviours.To display collaborative behaviours and excellent verbal/written communication skills.ITIL Service Management awareness (Incident, Change and Problem Management processes).The self-motivation and desire to keep knowledge current in regards to database technologies ...

future opportunities or blockers, and ensuring decisions by teams align with the technical direction Identify operational improvements and work to ensure a stable service that can be enhanced Anticipate and mitigate against project challenges or risks Essential Skills: Technology knowledge - Demonstrable experience in the minimum … Demonstrable Experience in a minimum of 3 of these bridging the gap between the technical and non‐technical: Translate technical concepts between infrastructure, delivery management and service management so they are understood by all Able to speak on behalf of technical and development teams and facilitate ...

email and online channels · Providing guidance and support on employee finance-related queries, resolving issues and escalating complex cases · Supporting users on finance self-service transactions, accurately tracking and documenting inquiries and resolutions · Escalating complex queries to the Service Management Team Lead, keeping customers informed of progress … Ensuring the BSC is perceived as a customer-oriented and efficient service organisation · Act as the primary point of contact for customers to raise issues and discuss concerns regarding service quality · Conducting customer satisfaction surveys and gather data to support expedient inquiry resolutions · Supporting root-cause analysis ...

AnalyticsExperience working with Defence Digital, Strategic Command, Front Line Commands or intelligence-focused organisationsBroad understanding of IT disciplines including infrastructure, architecture, cyber security and service managementExperience working in Agile/Scrum delivery environmentsPrevious experience as a Product Owner within a technical, digital or software-focused environmentExperience with modelling, analysis ...

objectives. AccountabilitiesLead engineering teams effectively, fostering a collaborative and high-performance culture to achieve project goals and meet organizational objectives.Oversee timelines, team allocation, risk management and task prioritization to ensure the successful delivery of solutions within scope, time, and budget.Mentor and support team members' professional growth, conduct performance reviews … train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.Manage, coordinate and enable resourcing, budgeting ...

with business objectives. Responsibilities Lead engineering teams effectively, fostering a collaborative and high‐performance culture to achieve project goals. Oversee timelines, team allocation, risk management, and task prioritization to ensure successful delivery within scope, time, and budget. Mentor and support team members’ professional growth, conduct performance reviews, provide actionable … function and business division when appropriate. Demonstrate clear leadership behaviours (Listen, Energise, Align, Develop) and adhere to the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship. Qualifications & Experience 5+ years experience in a technology leadership role designing and developing online, internet‐facing channels. Proven ability to define ...

descriptionConnect to your IndustryDeloitte’s Enabling Functions area contains the internal support operations of our Business that enables our Practitioners to deliver high quality service across our four business lines to our customers. Working in our Enabling Functions is fast paced and continuously evolving with Digital, AI adoption … Rules, Workflows and Event ReasonsRole-Based Permissions (RBP) Time EvaluationGlobal BenefitsKnowledge of additional SuccessFactors modules (Performance, Compensation, Succession) is also beneficial but not essential.Support & Service ManagementChange Management preferably with an understanding of Agile ways of working.A people-first mindset to delivery of Incident and Problem Management.Knowledge ...

Kilbride (Hybrid) £750 per day Inside IR35 6-12 Month Contract We're seeking an experienced leader to provide strategic and operational leadership across service management, user experience and customer-facing functions within a complex, secure technology environment. Reporting to the Head of User Experience, you'll lead … critical live service operati... WKCL1_UKTJ ...

experience integrating and optimising operational tooling. Ability to turn complex data into meaningful insight and compelling narratives for senior leaders. Strong collaboration and stakeholder management skills, with the ability to influence across Product, Engineering and leadership teams. Excellent problem-solving skills, with the ability to simplify complex operational challenges … into practical solutions. DESIRABLE Experience with Atlassian Analytics, Confluence or Jira Service Management. Experience using APIs, scripting or automation to improve operational efficiency. Knowledge of Agile, Product or software engineering delivery. Experience supporting enterprise-scale Jira environments. If you can bring some of these skills and experiences, along with ...