8 of 8 Service Management Jobs in Glasgow

depending on experience plus amazing benefits Location: UK Hybrid, with occasional travel to Glasgow/Gosforth hubs Our Team An exciting opportunity has arisen within IT Service Management for a leader to pick up the operational responsibility & drive strategic thinking for the Service Asset & Configuration Management (SACM) Team. You'll lead and inspire them to deliver … improved and will support them in the day to day running of the business area to ensure we meet our SACM commitments. You'll lead a team of Configuration Management (CM) Specialists, as well as Hardware Asset Management HAM) & Software Asset Management/License Management (SAM) Specialists to provide first class service utilising ITIL & ISO … standards. We'll also ask you to support all of VM's Banking areas in relation to the fundamental Configuration Management Database within ServiceNow whilst developing and maintaining operational processes for both the Hardware and Software Asset Management functions. What you'll be doing Influence, engage and be an active and effective member of the TOCS extended Leadership More ❯

depending on experience plus amazing benefits Location: UK Hybrid, with occasional travel to Glasgow/Gosforth hubs Our Team An exciting opportunity has arisen within IT Service Management for a leader to pick up the operational responsibility & drive strategic thinking for the Service Asset & Configuration Management (SACM) Team. You'll lead and inspire them to deliver … improved and will support them in the day to day running of the business area to ensure we meet our SACM commitments. You'll lead a team of Configuration Management (CM) Specialists, as well as Hardware Asset Management (HAM) & Software Asset Management/License Management (SAM) Specialists to provide first class service utilising ITIL & ISO … standards. We'll also ask you to support all of VM's Banking areas in relation to the fundamental Configuration Management Database within ServiceNow whilst developing and maintaining operational processes for both the Hardware and Software Asset Management functions. What you'll be doing Influence, engage and be an active and effective member of the TOCS extended Leadership More ❯

Service Desk Coordinator - Temporary Contract We're looking for a proactive and highly organised Service Desk Coordinator to join our clients Service Desk Operations team in Glasgow on a temporary contract until October 2026. You'll coordinate engineers' workloads, help deliver excellent customer service, and ensure targets are met. This role is ideal for someone who … enjoys problem-solving, multitasking, and working in a busy fast-paced service environment. This position is office-based and operates on a 4 on/4 off rolling shift pattern, providing a varied and dynamic work schedule. Key Responsibilities Organise and coordinate the engineering team's workload to ensure customer deadlines are met. Assist in achieving and maintaining customer … staff to manage day-to-day operations, schedules, and rotas. Coordinate procurement and scheduling of parts and spares. Liaise with the Systems team to ensure consistency and accuracy in service management processes. Contribute to team training, coaching, and coverage during absences. Support the delivery of continuous improvement initiatives within the Service Desk. Ensure compliance with company Quality More ❯

Do you have excellent customer service skills ? Are you experienced providing 1st and 2nd line IT support ? Would you like to work for a global company who operate from prestigious offices in the centre of Glasgow ? My client is looking for experienced Service Desk Analysts to join the team on both a permanent and a fixed term basis. … Contract is standard day shift. Its hybrid working, 2 days in the office and 3 from home. Main responsibilities include: Day-to-day user support and liaison with IT Service Desk in other global offices to resolve issues Management/support of a large pool of laptops Management/support of remote working Management of user … iPhone or Android devices AV and VC overflow support Managing spare PCs, upgrades and replacements Setting up new joiner IT equipment Accurate ticket logging of all IT incidents and service requests whilst managing and owning individual ticket queue within the Service Management solution Your skills will include: Previous experience in an IT support role Good analysis and More ❯

social media channels. What you’ll be doing: Be the first point of contact for customers, handling calls, triaging requests, and providing updates. Become a superuser of JobLogic (our service management software) to log client details, allocate engineers, and keep jobs running smoothly. Process invoices, order materials and liaise with suppliers. Master SharpSpring (CRM system) to manage customer … Monday to Thursday 8am – 5pm, Friday 8am – 1pm Benefits: Performance bonus reviews. Supportive working environment. Future progression: A full-time role on completion, with clear career pathways into office management, customer service leadership, or operations. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported More ❯

run a variety of applications including Oracle databases, Weblogic, Apache and Tomcat. You will have a strong background in systems administration with skills covering: Solaris and Red Hat server management VMware vCenter Server up to version 8.0 Storage management experience with Pure, Netapp and Nimble would be advantageous Experience of ldap technologies Web and application servers - mainly Apache … undertaking research and development as required. Liaise closely with colleagues within the IT department and with third party suppliers to make the best use of available resources and optimise service delivery ensuring two-way communication and understanding of technical issues. The SBU works within an ITIL service management framework. The IM & T Technical Specialist should be educated … applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader , it is the aim of NSS to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments , please contact the Recruitment Team on Further Information For an informal discussion on the More ❯

solutions within complex environments. Strong understanding of Oracle technologies and their application across industries. Familiarity with complementary technologies including cloud platforms (IaaS & PaaS), IAM, data platforms, automation, IoT, API management, and service management. Knowledge of architecture frameworks, system design, integration, and data management. UK Security Clearance eligibility required. Modis International Ltd acts as an employment agency for permanent More ❯

solutions within complex environments. Strong understanding of Oracle technologies and their application across industries. Familiarity with complementary technologies including cloud platforms (IaaS & PaaS), IAM, data platforms, automation, IoT, API management, and service management. Knowledge of architecture frameworks, system design, integration, and data management. UK Security Clearance eligibility required. Modis International Ltd acts as an employment agency for permanent More ❯