2 of 2 Incident Management Jobs in Gloucester

community. The Service Desk Manager is responsible for leading and managing the ICT Service Desk team, ensuring delivery of high-quality support services and customer satisfaction. The role oversees incident and request handling, drives service improvements, and maintains documentation, policies, and procedures. The manager will also support service transition, financial planning, and liaise with internal teams and third-party … causes of incidents, and implement service improvement plans. Monitor and manage costs associated with service delivery. Maintain security standards and ensure information confidentiality. Duties and Tasks Ensure adherence to incident management and escalation procedures. Proactively resolve system problems; investigate patterns and trends to prevent recurrence. Manage service catalogues and ensure all supported services are documented and current. Monitor … and act as a single point of contact for escalations. Coordinate configuration changes, system upgrades, and maintenance with minimal service disruption. Maintain strong compliance with ITIL and IT Service Management (ITSM) best practices. Skills and Experience Strong experience managing a busy ICT service desk in a multi-channel environment. Knowledge of IFS Assyst (ITSM) - desirable In-depth understanding of More ❯

/functionality/technologies that could be used to improve effectiveness, efficiency and user experience Support/provide input to develop the HRIS road map, change control processes and incident management frameworks. Provide technical content to support the development of materials to effectively train end-users on how to use Workday. You are someone who Applies creativity, curiosity … Has 3 or more years technical Workday experience, ideally with experience of configuring and using advanced compensation functionality. Functional knowledge in key HR competencies and processes including compensation, performance management, recruiting, learning & development, etc. JBRP1_UKTJ More ❯