1 of 1 Incident Management Jobs in Gloucester

data access across clouds, applying least-privilege principles. Maintain reports, dashboards, list views and analytics used by commercial and marketing teams. Release, Change & Environment Management Operate within Group IT change control: raise, document and obtain approval for changes in line with FWG IT policy, with defined rollback plans … higher-risk work. Support & Incident Management Act as the escalation point for Salesforce incidents and service requests, working within Group IT service management processes and agreed response expectations. Triage, prioritise and resolve user issues, with clear criteria for the small number of cases that warrant escalation ...