3 of 3 Service Delivery Jobs in Gloucester

level? Or perhaps a seasoned 2nd Line Engineer seeking a fresh and exciting challenge? This is your chance to shine! We’re inviting you to join our Desktop Support Service team, proudly based in Gloucestershire. In this role, you’ll be at the heart of providing essential hardware support to a prestigious government client. From hands-on break/… accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What you’ll bring: Experience as a Laptop/Desktop Hardware Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication … analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you are interested in this role but not sure if your skills and experience are More ❯

seamless device and application experience. Playing a key role in high-priority incident resolution and root cause analysis, ensuring continual improvement. Championing new technologies, tools, and methods that improve service delivery. We’d love to hear from you if you have: Proven experience managing enterprise-scale Azure and M365 platforms. A passion for innovation, automation, and technical problem-solving. More ❯

thinking and responsive team within the Mission Systems Business Stream. Day-to-day, you will help to enhance an existing busy team, bringing continuous professionalism and knowledge to the service provided to our prestigious customers. You will be leading and managing a small team in a customer-facing IT support role, ensuring high standards of service delivery More ❯