Service Desk Analyst
- Hiring Organisation
- Claranet Limited
- Location
- Gloucester, Gloucestershire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
Role We are looking for a customer-focused and proactive Service Desk Analyst to join Claranet’s Managed Services team. In this role, you will provide first-line technical support to customers, ensuring high levels of service through effective ticket management, issue resolution, and clear communication. … internal teams and third-party suppliers, and continuously developing your technical expertise across our product portfolio. Key Responsibilities Ensure that the highest levels of service are delivered to Claranet’s customers Providing telephone and ticketing based customer support Assess the impact and urgency of tickets and gather the appropriate ...