8 of 8 Service Management Jobs in Gloucester

departments in high-security areas. OpenText is undertaking a range of client projects to help drive efficiencies and provide improved IT services, particularly in Service Management and other ITIL functions. We're seeking an experienced Business Analyst to join our growing Professional Services team. What the role offers … make rational decisions considering relevant risks and taking responsibility for such decisions. Specific knowledge of secure government operations and ways of working. Background in Service Management Capabilities and experience working with Service Management toolsets. Experience working with personnel in a cross-organization environment is highly desirable. More ❯

functional teams for timely resolution. Your responsibilities: Day to day incident monitoring and resolution. Interaction with client (IT & Business users) on functional issues. Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.) Maintaining agreed SLA levels and assuring Quality of delivery at all times. Adhere to shift … between suppliers, OEM, and other IT stakeholders for their particular area. Interaction with Team members for knowledge sharing, knowledge transition and issue resolution. Stakeholder management, share regular updates and assist in preparing operational reports. Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.). Maintaining agreed … MRTs etc barcode scanners, barcode printers, smart devices) and touch points. Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes. Rewards & Benefits: TCS is consistently voted as a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care More ❯

seasoned 2nd Line Engineer seeking a fresh and exciting challenge? This is your chance to shine! Were inviting you to join our Desktop Support Service team, proudly based in Gloucestershire. In this role, youll be at the heart of providing essential hardware support to a prestigious government client. From … devices to meet customer specifications. Encrypting, repairing, and re-accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What youll bring: Experience as … a Laptop/Desktop Hardware Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: ? Familiarity with ITSM/ITIL frameworks More ❯

2nd Line Engineer seeking a fresh and exciting challenge? This is your chance to shine! We're inviting you to join our Desktop Support Service team, proudly based in Gloucestershire. In this role, you'll be at the heart of providing essential hardware support to a prestigious government client. … devices to meet customer specifications. Encrypting, repairing, and re-accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What you'll bring: Experience … as a Laptop/Desktop Hardware Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: Familiarity with ITSM/ITIL More ❯

assigned, oversee and manage complex IT change projects. Coordinate with IT teams and business stakeholders to ensure seamless integration of changes. Communication and Stakeholder Management: Ensure clear and consistent communication with team members and business stakeholders. This includes regular updates on project progress, transparent reporting, engaging stakeholders early and … and integrating changes smoothly. Facilitate regular communication and collaboration with team leads. Be comfortable in leading teams following agile, waterfall or hybrid methodologies. Supplier Management: Work closely with external suppliers to ensure their deliverables meet project requirements and integrate smoothly into the overall project plan. Manage contracts, monitor performance … data integrity and minimal disruption to business operations. Develop migration strategies, coordinate with data owners, and validate success. Operational and Business Readiness: Collaborate with Service Management, Technology Leadership, and Business Stakeholders to ensure the project is usable and supported post-implementation. Jira Management: Utilise Jira for project More ❯

Working with the field service team along with both internal and external contacts providing support to colleagues in conjunction with the broader learning to establish effective working relations with the field service engineers within your team. Preparation and submission of all apprenticeship learning modules and taking guidance. Role … Successful completion of all academic studies and apprenticeship learning modules Gaining of practical electrical and mechanical service engineer knowledge and skills across all aspects of maintenance and repair Development of effective fault diagnosis skills from first principles Positive client feedback regarding engagement and completion of duties Document work completed … concisely and to promptly submit service reports using the electronic service management system To always comply with the relevant health and safety legislation and to ensure that all risk assessments & method statements and dynamic/lone working risk assessments are completed where applicable prior to commencement of More ❯

and to support users based at within the Trust. The Digital Systems Manager will be a key member of this team Responsible for the management, maintenance, development and technical administration of the Trust's IT Service Management system, HALO Provide technical support and advice to end users … systems managed by the team. Responsible for providing second line support to digital system users on application and technical issues. Contribute to the project management of future system upgrades/developments and implementations of corporate applications. Develop the digital systems security policies and procedures in line with Trust Digital … services if a friend or relative needed treatment, also ranking us 1st in the South West region. 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%. This high-level overview shows More ❯

pipelines and DevOps practices Familiarity with Ansible, Puppet, Jira, Confluence, and Agile delivery methodologies Background in secure software delivery and knowledge of ITIL-based service management This is a rare chance to work at the cutting edge of secure cloud transformation, contributing to programmes of national importance. Apply More ❯